Stadium name: Windsor Park

Address: Donegall Avenue, Belfast, BT12 6LW

Stadium website: https://www.irishfa.com/national-football-stadium-at-windsor-park

Download the CAFE Disabled Spectators Guide to the UEFA Super Cup 2021

Covid-19 health and safety measures

Supporters travelling from abroad will have to comply with border entry restrictions and requirements that will be in force at the time of the match, as no exemptions will be granted to ticket holders.

Ticket holders attending the UEFA Super Cup 2021 will only be permitted into the stadium upon production of one of the following:

• Negative Covid-19 PCR test dated within 72 hours of the match;
• Negative Covid-19 lateral flow test (LFT) dated within 48 hours of the match;
• Proof of receiving double vaccination
• Proof of having a previous Covid-19 infection

All spectators must provide electronic or paper versions of the above at the stadium in order to gain entry.

Due to the current Covid-19 pandemic, all persons attending UEFA Super Cup 2021 at Windsor Park shall be required to comply with health and safety measures in place during their time at the stadium. The policies to be implemented include:

• Spectators should keep a distance of 1.5 metres from other people while in the public areas of the stadium; 
• Spectators must, at all times, wear a face mask covering their mouth and nose when within the stadium perimeter. UEFA recommends fans to take some spare masks with them
• Spectators must ensure good hand hygiene by washing and disinfecting their hands whenever possible and make use of sanitiser stations located throughout the stadium;
• Inside the stadium perimeter queueing systems will be in place to ensure social distancing in front of toilets, lifts etc; 
• Spectators must not occupy any other seat (including wheelchair user space, easy access seat or companion seat) other than the seats allocated as per information on the match ticket;
• Follow all further health and safety instructions given from stewards and matchday official staff.

If spectators feel they have Covid-19 symptoms, please do not risk yourself and fellow spectators’ health by travelling to the stadium and attending the match.

Please refer to UEFA’s Supporters Code of Conduct for the UEFA Super Cup 2021 for further information on stadium health and safety regulations.

For the safety of everyone attending the UEFA Super Cup 2021, failure to comply with the health and safety measures in place at the stadium will not be permitted. It will lead to spectators being ejected from the stadium.

Getting to Belfast

Air: Belfast International Airport is located approximately 29km from Belfast city centre and around 25km from Windsor Park.

From Belfast International, disabled travellers can take Airport Express 300 from the bus stops at the front of the terminal building to Queen Street and the Europa Bus Terminal.

Services operate from 06:40 until 23:20 Monday – Friday and from 07:50 until 23:20 at weekends. Services depart every 30 minutes with journeys taking approximately 45 minutes. A single journey costs £8.00, with a return journey costing £11.50.

All vehicles in use on this service are wheelchair accessible, with low-level flooring and ramped access, operated by the driver. There is space on-board each vehicle for one wheelchair user and priority seating available for other disabled passengers.

Wheelchair accessible taxis operate from the airport.

George Best Belfast City Airport is located is approximately 8km from Belfast city centre and around 10.5km from Windsor Park.

From Belfast City Airport, disabled travellers can take Airport Express 600 from the bus stops at the front of the terminal building to the Europa Bus Terminal.

Services operate from 05:30 until 22:05 Monday – Friday and from 06:10 until 22:05 at weekends. Services depart every 40 minutes, with journeys taking approximately 15 - 20 minutes. A single journey costs £2.60, with a return journey costing £5.00

All vehicles in use on this service are wheelchair accessible, with low-level flooring and ramped access, operated by the driver. There is space on-board each vehicle for one wheelchair user and priority seating available for other disabled passengers.

Wheelchair accessible taxis operate from the airport.

Getting around by bus

The bus network in Belfast is very accessible for disabled travellers with all local services operating in the city operating accessible vehicles. Services running into Belfast from other cities in Northern Ireland operate with a majority of accessible vehicles on their routes, but not all vehicles in use have wheelchair access.

Buses running in Belfast are wheelchair accessible with low-level floors and ramped access, operated by the driver. There is space on-board for one wheelchair user and five priority seats for other disabled passengers

For more information on accessibility on buses in and around Belfast, please contact Translink via their online web enquiry form or by calling their Contact Centre on +(0)28 9066 6630.

Getting to the stadium

From Belfast city centre, disabled supporters can take either of the following from the Europa Bus station and alight at Ulsterville Avenue:

• 9a in the direction of Conway (5 stops)
• 9b in the direction of Taughmonagh (5 stops)
• 523 or 530a in the direction of Lisburn (4 stops)
• 525 in the direction of Knockmore (4 stops)
• 551 or 551b in the direction of Craigavon (6 stops)

From Ulsterville Avenue, it is approximately a 10-minute walk to the stadium via Fane Street and Donegall Avenue.

Disabled supporters are advised not to alight at Windsor Avenue as the access route to the stadium involves using a stepped footbridge.

UEFA are providing shuttle bus services from both airports for Chelsea and Villarreal supporters. CAFE understands that these vehicles are suitable for disabled supporters.

The drop-off point for Chelsea shuttle services is close to Donegall Gardens. The stadium is approximately 0.5km from here via Tates Avenue and Donegall Avenue.

The drop-off point for Villarreal shuttle services is on Apollo Road. The stadium is approximately 0.8km from here via Boucher Road.

Accessible parking and drop-off/pick-up points

Accessibility ticket applicants had the opportunity, when applying for their tickets, to indicate if they require a parking pass for the match.

Accessible car parking is only available to disabled spectators with a valid matchday ticket and parking pass.

Accessible parking is located in P4, close to the West stand. From here, the stadium is easily reachable.

The car park at P4 is accessible until 6pm then it will not be possible for supporters to use this area of the stadium.

Road closures are expected to come in to force around three hours prior to kick-off but pass holders will still be able to gain access to the parking as stewards or local police will help vehicles reach the area.

A drop-off point for disabled spectators arriving by taxi or private lift will be available on Apollo Road. The stadium is approximately 0.8km from here via Boucher Road.

Entering the stadium

Accessible entrances are at the Donegall Avenue end of the stadium (east stand). 

From here accessibility ticket holders can enter the stadium using the yellow or purple entrances. Chelsea accessibility ticket holders are advised to use the yellow entrance with general allocation accessibility ticket holders advised to use either the yellow or purple entrances depending on the block number shown on your ticket.

Stadium gates are expected to open at 18:30 local time, with kick-off being 20:00.

Security checks will be made at all entrances. Disabled spectators and their companions are advised to have their tickets, Covid-19 documentation and valid ID ready for inspection and follow security personnel’s guidance.

UEFA will implement a ‘No Tobacco’ policy at the UEFA Super Cup 2021. The rule will apply to all stadium users, including VIPs, in all areas of the stadium.

Only bags measuring up to a maximum of 210 mm x 297 mm x 210 mm can be brought into the stadium after security checks.

Bag deposit lockers will be available for supporters to use to lock away bags bigger the permitted size. The lockers are located on Olympia Drive.

Stadium map

Further information to be provided ahead of the match

Accessible concessions

As a result of current Covid-19 safety guidelines in Northern Ireland, food and drink concession stands within Windsor Park stadium will not be open.

Water distribution points will be available in each stand.

Accessible toilets

There are accessible unisex toilets across all areas of the stadium, with all the accessible toilets are located close to accessible viewing areas.

The accessible toilets are spacious for a wheelchair user and a companion to enter, if needed.

The accessible toilets are indicated by signage using the internationally recognised symbol for disability placed on the toilet doors.

There are no ambulant disabled / easy access cubicles available in the stadium.

There are no Changing Place facilities available in the stadium.

Audio-descriptive commentary (ADC)

To ensure an improved matchday experience, an audio-descriptive commentary (ADC) service will be provided for the benefit of blind and partially sighted spectators. The service allows users to enjoy a dedicated commentary from any seat within the stadium and it can enhance the matchday experience for other disabled supporters in the stadium.

For the UEFA Super Cup 2021, the commentary will be provided in English only. The frequency for this commentary is 88.2 MHz.

To listen to the ADC commentary at the UEFA Super Cup 2021, CAFE encourages disabled spectators to bring their own personal radio or FM radio compatible mobile device and earphones in order to tune into the service. (Please note: a number of smartphones including iPhones and Google Pixel phones may not currently FM radio compatible).

A limited number of ear-hook earphone devices will be available for any disabled spectators who wish to use the ADC service and may have forgotten to bring their own headphones or device with them.

ADC devices can be collected from the ticket information point located between the yellow and purple entrances in the east stand ahead of kick-off

Accessible services

Guide and assistance dogs will be permitted into the stadium

CAFE is unable to confirm if assistive listening devices are present at all customer facing points within the stadium. At least one window at the ticket office and at a reception / welcome desk indicates assistive listening devices are present.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

Last Updated: 09/08/2021

The above information was provided by information received from the stadium and from a UEFA virtual access appraisal visit.

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].