For UEFA EURO 2020 access information, please click here.

Stadium name: Wembley Stadium

Club: England National Team

Address: London, HA9 0WS, England

Club website: www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess

Disability Access Officer (DAO) details

DAO name: Becky Syrett

Phone number: +44(0)2087959684

Email: [email protected]

Disabled Supporters Association (DSA) details

DSA name: ----------

Phone number: ----------

Email: ----------

Website: ----------

Getting to the stadium

The nearest accessible train station to Wembley is Wembley Stadium Station which is served by trains from Marylebone station on the Chiltern Line. From here, it's an approximate 10 minute walk to the stadium.

Wembley Central station is also an accessible station, which is served by London Overground services from London Euston and Watford Junction is located approximately a 20 minute walk away from the stadium. London Overground operates a Turn Up and Go policy for disabled passengers meaning assistance does not need to be pre-booked. Disabled passenger should arrive 10 - 15 minutes in advance of the departure time and speak to station staff who will arrange assistance.

Tube: The nearest step-free tube station is Wembley Park, which is approximately a 10 minute walk away from the stadium. Wembley Park is served by the Metropolitan Line and the Jubilee Line. There are a number of accessible stations on both of these lines.

The Bakerloo line also calls at Wembley Central. There is step-free access to the platforms but not with boarding the tubes. Assistance can be requested from station staff. London Underground operates a Turn Up and Go policy, meaning assistance does not need to be pre-booked. Disabled passenger should arrive 10 - 15 minutes in advance of the departure time and speak to station staff who will arrange assistance.

Bus: The main bus routes to the stadium from across London are 18, 83, 92, 182, 206, 223, 224, 297 and 483. There are a number of bus stops located within a 10 minute walk to the stadium. 

Taxi: All Hackney (black) taxis are wheelchair accessible and easily hired by flagging them on the street if they have the orange for hire light lit. 

Uber operates in London and it is possible to order accessible vehicles from their app.

Accessible parking and drop-off/pick-up points

For information on getting to Wembley and parking please visit: http://www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess/GettingToWembley or phone CS parking on +44 (0) 208 795 1758.

Ticketing

For information about buying a ticket please contact Wembley Stadium.

Entering the stadium

Accessible entrance points are available at all entrance gates. Accessible entrances are indicated by the internationally recognised sign for disability placed above the entrance point.

Lifts to the podium level are located close to the main reception entrance. 

Stadium map

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Spectator viewing areas

Wheelchair User spaces: 310.

All spaces also have PA seats available across all levels of the stadium.

Easy Access seating spaces: 100.

Spaces are available across all levels. Sightlines are good and there are no obstructed views.

Other areas: There are seats for blind and partially sighted fans around the stadium in general allocation. Sightlines are good and there are no obstructed views.

There are spaces for deaf and hard of hearing fans in general allocation. Sightlines are good and there are induction loops in place.

Accessible concessions

Low-level serving counters are available at all food and drink kiosks inside the stadium and are clearly signposted.

Accessible toilets

There are 147 accessible toilets within the Stadium. Access to these toilets will be controlled by use of a RADAR key (if you require a key please go to the information desk or ask a steward).

Wembley Stadium has also installed a Changing Places toilet.

Accessible services

All information desks and kiosks, bars and points of sale have induction loop facilities.

There are two assistance dog relieving stations (next to turnstiles B & M) located on the east and west external public concourse. The outer concourse area and ramps are smooth surfaces (tarmac and block work) for ease of access.

An auditory enhancement system providing coverage of the seating bowl and public concourse areas has been installed. The system will provide event audio-descriptive commentary, information and emergency announcements. Wembley Stadium provides a specific commentator for blind and partially sighted visitors. Headsets are available to book by emailing [email protected].

A matchday wheelchair loan service is in operation for amublant disabled fans, available from the stadium perimeter to seat.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: ----------

The above information comes from a CAFE stadia report.

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].