Stadium name: Volksparkstadion (AOL Arena)

Club: Hamburger SV

Address: Sylvesterallee 7, 22525 Hamburg, Germany

Club website: www.hsv.de

Disability Access Officer (DAO) details

DAO name: Holger Jegminat

Phone number: 016097001038 (SMS only)

Email: [email protected]

Disabled Supporters Association (DSA) details

DSA name: ----------

Phone number: ----------

Email: ----------

Website: ----------

Getting to the stadium

Train: There are 3 major train stations in Hamburg: Hamburg Central Station, Hamburg Dammtor station and Hamburg-Altona station. All have links to major German cities.

Bus: Take bus line 22 direction Blankenese to stop Hellgrundweg. 

Air: The closest international airport is Hamburg Airport.

Metro/Tram: S-Bahn lines S21 and S3 in direction Pinneberg stop at Stellingen. Fans can then get a shuttle bus service to the stadium.

All S-Bahn trains have folding ramps, and there is an elevator to street level.

Taxi: ----------

For more information (in German), please visit https://www.barrierefrei-ins-stadion.de/club/hamburger-sv.

Accessible parking and drop-off/pick-up points

There are accessible parking spaces available. A permit must be otained for these from the liaison officer.

Ticketing

For information on buying a ticket, please contact the club directly.

Entering the stadium

There are 6 accessible toilets in the stadium, and they are stewarded.

Stadium map

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Spectator viewing areas

Wheelchair User spaces: 95, situated in the Lower Tribune.

Sightlines are good, seats are sheltered and there are no obstructed views.

The club provides complimentary tickets for Personal Assistants, situated in the standing area behind the wheelchair user.

Easy Access seating spaces: ----------

Other areas: Up to 30 spaces for blind and partially sighted fans, situate in block C.

Spaces are covered. The club provides a complimentary Personal Assistant ticket.

There are 20 spaces for deaf and hard of hearing fans in block 12B.

Accessible concessions

There are accessible refreshment kiosks.

Accessible toilets

There are 6 accessible toilets located behind South Stand, in the fan restaurant, and in the VIP West area.

Accessible services

An audio-descriptive commentary service is available. Headsets can be borrowed from the club.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: ----------

The above information was provided by the club and has not been verified by CAFE. 

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].