Stadium name: Vitality Stadium 

Club: AFC Bournemouth

Address: Bournemouth BH7 7AF

Club website: https://www.afcb.co.uk/

Disability Access Officer (DAO) details

DAO name: Alice Jeans 

Phone number: 01202 726311

Email: [email protected] 

Disabled Supporters Association (DSA) details

DSA name: ----------

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Getting to the stadium

Train: National Rail have published links to the nearest station to sporting venues, including AFC Bournemouth. Click here for more information.

Bus: The club offers an accessible minibus to away matches. This can be booked with the ticket office when purchasing a match ticket. Supporters using the minibus are charged the coach price for that match, and the PA travels free of charge. Where demand exceeds for individual matches, the club will look to hire a second minibus. 

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Accessible parking and drop-off/pick-up points

There is a club car park with 44 accessible spaces - 41 spaces for home supporters and 3 for visiting supporters situated 10 to 40 metres away from the stadium. Home spaces are booked on a seasonal basis, subject to criteria and away spaces must be pre-booked by contacting the DAO.

For blue badge holders who haven’t booked parking the club does also hold back an accessible parking space in the South car park for as long as reasonably possible.

The recommended drop off point is located on Thistlebarrow Avenue.

Requests for disabled car parking should be directed via email on [email protected].

Ticketing

For accessible tickets, please contact [email protected] or tel. 03445761910. 

Entering the stadium

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Stadium map

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Spectator viewing areas

Wheelchair User spaces: 223. 

21 of these are in elevated positions in the Main Stand, 9 centrally in the East Stand, and 4 in the North East corner of the East Stand. 

Further information on the accessible platforms can be found at https://www.afcb.co.uk/news/club-news/club-install-new-positions-for-wheelchair-users. 

Easy Access seating spaces: All ambulant disabled supporters are able to enjoy the match from seats of their choice. If a supporter requires an easy access seat or have any specific requirements, they should please contact either the ticket office, or Disabled Access Officer.

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Accessible concessions

Each of the food counters within the concourse has a low level counter that is clearly signed. Straws are also available.

Accessible toilets

15, located within the concourses of each stand. There are also 3 in the hospitality areas of the main stand.

The accessible toilets are not operated by RADAR key. 

Accessible services

Match commentaries are available via 12 digital radios and headphones available from the disability liaison officer. This service is free of charge and available to away supporters. The commentary is provided by local radio station, BBC Solent.

The club offers sensory packs for supporters. These packs include club branded noise-cancelling headphones, a club branded mini soft football, an autism awareness card which can be shown to matchday staff for assistance, and a dry wipe menu for the concourse to assist with ordering. The items all come in an AFC Bournemouth branded draw string bag. These can be booked by completing the application form found at the following link https://www.afcb.co.uk/news/club-news/matchday-sensory-packs-now-available. 

Facilities for assistance dogs are available, and the Club requests notification in advance of the fixture so the appropriate arrangements can be made.

The ticket office, superstore, main reception, supporters bar and concourses have a portable hearing loop installed.

Braille and large print materials are available upon request. The matchday programme can also be downloaded to a tablet.

A Disabled supporters lounge is open to both home and away disabled supporters in the East Stand. It offers complimentary tea and coffee, shows the live match on TV, runs a matchday quiz and has time sheets delivered prior to kick off. There is also a disability steward in attendance to talk to fans.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: June 2019

The above information was provided by AFC Bournemouth to Level Playing Field (LPF) and has not been verified by CAFE or LPF. 

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].