Stadium name: Vicarage Road

Club: Watford

Address: Stadium Way, ViWatford, Hertfordshire WD18 0ER

Club website: https://www.watfordfc.com/community/disabled-supporters

Disability Access Officer (DAO) details

DAO name: Dave Messenger

Phone number:  +44 (0) 1923 496397

Email: [email protected]

Disabled Supporters Association (DSA) details

DSA name: Watford FC Enables

DSA contact: David Butler

Phone number:  +44 (0) 1923 265577

Email: [email protected] 

Website: http://www.wfcenables.co.uk/

Getting to the stadium

Train: The nearest step-free station to Vicarage Road is Watford Junction. The station is located approximately 1.1 miles from the stadium. The station is served by services from London Euston.

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Accessible parking and drop-off/pick-up points

Watford provide 25 parking bays for wheelchair users, which are located in Stadium Way and Occupation Road, both are accessed via Cardiff Road. There is step free access to the Rookery, Lower Graham Taylor and Sir Elton John stands. All traffic will be held back for a short while after the match to ensure clear access for pedestrians.

They also provide parking spaces for ambulant disabled supporters in the nearby Lower Hospital Car Park, which can be accessed via Thomas Sawyer Way. They provide a buggy service to bring supporters to the accessible entrance of their choice and supporters can also make the return journey to the car park by buggy.

To book spaces in either parking area, please call the ticket office hotline on 01923 223023 or email your request to [email protected]. Spaces are provided for both home and away supporters and are subject to availability. Maps showing access routes for each car park can be provided on request.

Ticketing

Watford aim to provide a personal service for all disabled supporters. In order to purchase tickets, please call our ticket office hotline on 01923 223023 where our team will be happy to discuss your individual requirements and provide the best ticket available. At busy times, please use their callback service by emailing [email protected]. Please provide your name, FAN ID and phone number, and one of the team will contact you.

If you prefer to purchase tickets on-line, please log on to www.watfordfctickets.co.uk. Wheelchair and Amenity/Easy Access spaces will be available to book by selecting ‘Find Tickets’ followed by ‘Accessibility Packages’.

For more information on purchasing a ticket please visit the Watford website.

Entering the stadium

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Stadium map

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Spectator viewing areas

Wheelchair User spaces: 151. 

Easy Access seating spaces: 154. 

Other areas: Accessible facilities are available on all hospitality loungers. Please email [email protected] for more details.

Accessible concessions

Catering kiosks have low level serving counters and so are fully accessible. A seat side ordering service is also available in all accessible seating areas.

The club shop is accessible for all fans and does have a low level serving counter.

Accessible toilets

There are 15 accessible toilets. All are RADAR key operated, and located near the accessible seating areas. 

Accessible services

Soccer Sight audio commentaries by the local hospital radio are available on request. Headsets will be delivered to and collected from your seats by stewards. Please email [email protected] with your name and ticket details to book a headset.

Watford have a Sensory Room available for children on the Autism Spectrum. For more details, please click on the following link; https://www.watfordfc.com/club/sensory-room-first-anniversary-celebrated. 

Facilities for assistance dogs are available via request to the DLO at the club.

The club has hearing loops installed at the ticket collection points, in the ticket office and the club shop.

Large print copies of the club's Access Statement are available to collect from the ticket office and can be sent out on request.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: December 2018

The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. 

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].