Stadium name: Veltins-Arena

Club: FC Schalke 04

Address: Arenaring 1, 45891 Gelsenkirchen, Germany

Club website: schalke04.de


Disability Access Officer (DAO) details

DAO name: Jochen Dohm

Phone number: +49209877542

Email: [email protected]

[email protected]


Disabled Supporters Association (DSA) details

DSA name: ----------

Phone number: ----------

Email: ----------

Website: ----------


Getting to the stadium

Train: ----------

Bus: ----------

Air: The nearest international airport to Gelsenkirchen is 50km in Dusseldorf.

There are many international connections available at Dusseldorf, and a train connects the two cities.

Metro/Tram: Take the S-Bahn line 302 in direction Gelsenkirchen Buer to stop VELTINS-Arena (this station is not wholly accessible).

For an accessible exit, alight at Willy-Brandt-Allee station.

Taxi: ----------


Accessible parking and drop-off/pick-up points

Accessible parking is available in the arena ring, at the Park Avenue Hotel, at the rehabilitation centre, and in the parking garage. All of these locations have step-free access to the stadium.

Additional parking is also available in P2, with lift access to the stadim.

Parking must be requested at least 24 hours prior to the game by contacting Jochen Dohm (DAO).


Ticketing

For more information, visit http://www.tickets-aufschalke.de/ or call 020936189884.


Entering the stadium

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Stadium map

Veltins Arena map


Spectator viewing areas

Wheelchair User spaces: 98, located between blocks L and U.

Spaces are fully sheltered, but views can sometimes be obstructed by standing fans.

Personal Assistant spaces are in front of wheelchair user spaces.

Easy Access seating spaces: 35, in block X.

A Personal Assistant can be seated next to or behind the space.

Other areas: There are 10 spaces available for blind and partially sighted fans, located in block X.


Accessible concessions

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Accessible toilets

There are 6 accessible toilets behind blocks L to U. They can only be opened by a Euro Key, which can be requested from stewards.

There is one accessible toilet behind block X/Y.


Accessible services

Audio-descriptive commentary is available throughout the stadium. Cordless headphones will be provided by volunteers prior to kick-off.


Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.


Stadium photos

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Last Updated: ----------

The above information was provided by the club and has not been verified by CAFE. 


Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].