Tynecastle Park Stadium name: Tynecastle Park Club: Heart of Midlothian F.C. Address: Georgie Road, Edinburgh, EH11 2NL Club website: www.heartsfc.co.uk Disability Access Officer (DAO) details DAO name: Keith Ferguson Phone number: +44 (0) 7743 780913 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: Hearts Disabled Supporters Club Phone number: ---------- Email: [email protected] Website: ---------- Getting to the stadium Train: The nearest railway station is Haymarket which is fully accessible.However certain trains terminate at Waverley station which is further away. Travel from both stations to the stadium is by Bus or Taxi. Bus: Lothian Region buses numbers 1, 3,25 & 33 all stop very close to the stadium and are all fully accessible. Air: Edinburgh Airport is on the western outskirts of the city. Travel from the airport to the stadium is best carried out by taxi. Metro/Tram: There is one metro/tram route serving Edinburgh. However, from an accessible point of view the nearest stop is some distance from the stadium and is therefore not a preferred route of travel. Taxi: London style taxis are available at ranks and by hailing throughout the city and apart from a few older models are all fully accesssible. Accessible parking and drop-off/pick-up points There are a number of accessible parking spaces available in Wheatfield Place on a first come first served basis. However, these are not controlled by the club. The club currently has 28 accessible spaces in what is known as old Tynecastle High School. Availability is limited, and inquiries should be made in the fist instance to the Disability Access Officer There are drop-off points near all parts of the stadium up to 1 hour before kick-off. Thereafter, street closures mean that the best drop-off points would be the junction of Georgie Road and Tynecastle Terrace, and the junction of Georgie Road and McLeod Street. Ticketing Accessible tickets can be purchased either in person at the Hearts ticket office at the stadium, or by phoning 03330431874 and selecting option 1 and then option 8. Contact can also be made with Disability Access Officer (DAO) who will assist with ticket enquiries. The ticket office is fully accessible. Entering the stadium At all stands, in addition to the turnstiles, there are either gates or doors that can be used by disabled fans rather than the turnstiles. There are two lifts, one in the Gorgie Stand the other in the Roseburn Stand. A new lift is to be installed in the Nian Stand. All concourses are accessible. Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 70 for home supporters. Spaces are elevated and located in all four stands. Up to 22 for away supporters, dependent upon the team and competition. Demand is always met with a contingency in place for exceptions. Easy Access seating spaces: There are no specific easy access seats. However, the ticket office will actively support all requests and will try and provide the most accessible seats available upon request. Each away club is advised to allocate seats in row 9 to those who need easy access seating. Other areas: There is a specific area for members of the Rex Blind Parties (24 in total including seasts for personal assistants). However due to the type of audio commentary equipment, used blind and partially sighted fans can be accommodated anywhere in the stadium. Accessible concessions Currently, none of the refreshment counters have low level counters. However, this is being reviewed. However the level of the counters is lower than average to support wheelchair users. Disabled fans may pre-order refreshments and have them delivered to their seats at a requested time. Accessible toilets 1 in Georgie Stand, 2 in Wheatfield Stand, 1 in Roseburn Stand, and 4 in the Main Stand. Accessible services Induction hearing loops will be installed when the new permanent ticket office and shop is installed in the new stand. Audio-descriptive commentary is available. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: ---------- Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].