Stade Bollaert-Delelis Stadium name: Stade Bollaert-Delelis Club: RC Lens (Racing Club de Lens) Address: Avenue Alfred Maës, 62300 Lens Club website: www.rclens.fr/fr Disability Access Officer (DAO) details DAO name: ---------- Phone number: ---------- Email: ---------- Disabled Supporters Association (DSA) details DSA name: Handifan Club RC Lens Phone number: ---------- Email: [email protected] Website: www.handifanclubrclens.com Getting to the stadium Train: Lens Station is approximately a 10 minute walk from the stadium. TGV and intercity trains in France have two wheelchair spaces. For more information, click here. To check whether your departure and arrival stations are accessible, contact Accès Plus by tel. +33(0)890640650, email [email protected] or by visiting www.voyages-sncf.com/services/acces-plus. If you require assistance, you must book this at least 24 hours before depature and arrive at the Accès Plus office 45 minutes before departure. Bus: A shuttle bus connects the airport to Lille-Flandres Station in 20 minutes. A ticket costs €8. There are accessible buses that stop close to the stadium. Air: The closest international airport is Lille-Lesquin airport, approximately 30km from the stadium. For more information on airport assistance, click here. Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent. The airport has wide automatic doors, and accessible toilets and lifts. Accessible parking spaces are available at the airport, and call points are installed in the terminal lobby, near the baggage drop-off zone and in the departure hall if you would like assistance. Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points 5% of parking is allocated to disabled fans. Accessible spaces are located close to the stadium entrance on the east side of the stadium, near the entrance for disabled supporters. Ticketing Contact the club directly or visit their website. Entering the stadium ---------- Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 76 in East (Delacourt) stand = They have adequate sightlines provided fans in front remain seated, and there is no adjacent companion seating. 34 pitchside in South (Lepagnot) stand = These have adjacent companion seating at either end of the stand. Spaces are not covered. 56 in West (Trannin) stand = Located in the home fans section. 52 in North (Marek) stand = They have no adjacent companion seating. These have the best sightlines in the stadium, but there is a sheer drop between wheelchair user spaces and the surrounding seating. There are currently no wheelchair user spaces in the away fans section. Easy Access seating spaces: ---------- Other areas: ---------- Accessible concessions There are two accessible concessions in the East (Delacourt) stand. Other concessions have stepped access. The counters are of an adequate height for wheelchair users and persons of short stature. Accessible toilets There are no unisex accessible toilets, but there are accessible toilets within male and female toilet blocks in each stand with elevated wheelchair user spaces. Supporters with pitchside seating may need to enter another stand to use accessible toilets. Turning circles are adequate, and right and left hand transfers are provided in alternate toilet blocks. Accessible services ---------- Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos Stade Bollaert-Delelis Wayfinding to accessible concessions Wheelchair user spaces in East (Delacourt) Pitchside wheelchair user spacesstand Wheelchair user spaces with best sightlines Accessible toilet Marek (North) stand Concession Last Updated: 13/02/2015 The above information comes from a CAFE stadia report. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].