St Mary's Stadium name: St Mary's Club: Southampton FC Address: Britannia Road, Southampton SO14 5FP Club website: https://www.southamptonfc.com/ Disability Access Officer (DAO) details DAO name: ---------- Phone number: 02380711980 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: Saints DSA Phone number: Paul Lucas - 02380861101 Email: [email protected] Website: http://www.saintsdsa.org.uk/ Getting to the stadium Train: National Rail have published links to the nearest stations to sporting venues including Southampton FC. See here for more information. Bus: There is a dedicated Shuttle Bus service operating from the South side of the station (Platform 4). Services start 2 ½ hours before the scheduled Kick Off for all First team matches. Buses will drop off and pick up supporters at Chapel Road. Return buses operate for 45 minutes after the final whistle. Prices, £3 adult return, £2 Child return. Concessionary passes are accepted. This service is open to all Home and all visiting supporters. There is a Dedicated Shuttle Bus service operating from Terminal 2 at Southampton’s Town Quay. Services are timed to depart 5 minutes after the arrival of the Red Jet service from Cowes. Services start 2 ½ hours before the scheduled Kick Off for all First team matches, and both Home and Away fans are welcome to make use of the service. Buses will drop off and pick up supporters at Chapel Road. Return buses operate for 45 minutes after the final whistle. Prices, £3 adult return, £2 Child return. Concessionary passes are accepted. Passengers can purchase bus tickets from Red Funnel with their ferry tickets. Supporters that use the Car Ferry and Hythe Ferry are also welcome on the buses. Air: ---------- Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points Southampton Football Club provides 80 Accessible Parking Spaces for home supporters which are sold on a seasonal basis. There are 6 parking spaces for visiting disabled fans. These are located in the North Car Park, adjacent to the visiting fans turnstile. Spaces must be booked in advance. The cost to disabled supporters to park in the stadium is £6 which is payable on entry into the car park. If you would like to book a space for your away match please call the Supporter Relations Team on 02380 711 980 or email [email protected] . Please ensure that you have purchased your match ticket from your Club before booking parking. The Stadium Car Parks will be open up to 40 minutes before kick off and re-open approximately 20 minutes after the final whistle. Ticketing For accessible tickets, contact the ticket office by email at [email protected] or tel. 02381780780. All ticket office assistant are able and willing to assist disabled supporters. If additional support is needed, both DAO & DLO are located within office. The Ticket Office is accessible for all fans, and a lowered window has been fitted for wheelchair users. Entering the stadium ---------- Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 193. Home & Away wheelchair spaces numbers are dependent on the allocation of tickets the away team takes. Easy Access seating spaces: 202. Ambulant disabled fans are welcome to choose a seat anywhere in the stadium that best suits their needs, although the club does have 202 seats that have been identified as more suitable for ambulant disabled supporters. Supporters are encouraged to contact the club to discuss further. Other areas: All hospitality areas are fully accessible. Southampton can offer alternative seats (such as ones with additional arms), easy grip cutlery etc. Supporters are welcome to speak to the club's Hospitality & Sales team via [email protected] if any require any further information. Accessible concessions Catering kiosks in the home and away sections do have low level serving counters and are also fully accessible. The club shop is accessible for all fans. Accessible toilets There are a total of 31 wheelchair accessible toilets at the stadium. 2 are located outside the stadium, 21 are located on the concourses and 8 are located in the hospitality sections. Accessible services Audio Description is available anywhere in the stadium. It must be booked in advance by calling the Supporter Relations Department via 02380 711980 or via email [email protected]. Southampton’s Supporter Relations Team works with families of children and adults with autism spectrum disorder, anxiety disorders, and other sensory conditions to make their visits as successful and enjoyable as possible. The Sensory Room provides a calming environment for those fans to experience the club’s matches and to work toward being able to attend football with their families in the general admission areas. The club has worked with Autism Hampshire to create the space, which enhances the match day experience for existing fans, while also encouraging new supporters and families, who would not previously have considered attending a live game, to visit. Any fans/families who feel they can benefit from the Sensory Room are encouraged to contact our Supporter Relations team. Places in the Sensory Room will be available for all first-team fixtures, and are subject to availability. Proof of eligibility, in the form of a letter from a doctor/consultant or similar, may be required. Facilities for assistance dogs are available – please contact the Supporter Relations Team to book. The concourses do not have rest areas included. The club does have hearing loops at the Ticket Office, the Saints Store and at Reception. Also a loop at all concourse catering outlets. Braille and large print provision are avaliable on request. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: October 2018 The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].