Stadium name: St James Park

Club: Newcastle United

Address: Strawberry Place, Newcastle Upon Tyne NE1 4ST 

Club website: https://www.nufc.co.uk/

Disability Access Officer (DAO) details

DAO name: Lucy Oliver

Phone number: 03443721892

Email: [email protected] 

Disabled Supporters Association (DSA) details

DSA name: Stephen Miller

Phone number: 01670 717739 

Email: [email protected]

Website: http://www.nudsa.org/ 

Getting to the stadium

Train: National Rail have published links to the nearest stations to sporting venues including Newcastle United. See here for more information.

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Accessible parking and drop-off/pick-up points

The stadium currently has 30 free of charge accessible spaces available for disabled supporters although a large proportion of which are often allocated to season ticket holders.

Additional car parking is available on a first come first served basis and should be booked via Joanne Hailes, who can be contacted on 01912018666 or via email at [email protected]. 

The stadium car park is situated directly behind the North stand and is accessed via the entrance from Barrack Road (sat nav postcode is NE1 4ST).

For visitors travelling by Taxi or a lift, an ideal drop off point for wheelchair users or people with mobility difficulties is on Leazes Terrace, directly outside the East stand.

This location affords access to the South stand access ramp with dropped kerbs and avoids the steep climb from Strawberry Place.

Ticketing

For accessible tickets, please contact Jan Brien by email at [email protected] or tel. 01912018457. 

The club box office has no induction loop or lowered counters however, the office is open with no glass partition between staff and customers. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing.

Entering the stadium

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Stadium map

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Spectator viewing areas

Wheelchair User spaces: 160. 

111 of these spaces are elevated. 

49 of these spaces are located pitch side. 

Easy Access seating spaces: There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.

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Accessible concessions

Wheelchair users who would like food and non-alcoholic drinks delivered to their seats during matches can do so by either asking for assistance from the nearest safety steward or by downloading the venue menu app on their mobile phones.

The club employ two safety stewards with specific responsibility to assist supporters with mobility requirements on match days in order to enhance their match day experience.

To pre-arrange any such assistance please contact Milan Kupusarevic on 0191 2018634 or via [email protected]. 

The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non match days are considerably quieter. The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over 2 floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.

Accessible toilets

There are 31 Accessible toilets and are located at each of the areas where disabled fans are accommodated, all of which are RADAR key operated and are alternatively sited with left and right hand transfer spaces respectively. All toilets have an alarm fitted to floor level.

East stand - 4 Toilets located in the concourse.

North stand - 2 Toilets located in the concourse.

South stand - 4 Toilets located in the concourse.

West stand - 8 Toilets located in the corporate areas (not RADAR key operated)

Level 7 - 8 Toilets located en route between the seating deck and the concourse.

Away supporters on Level 7 of the North stand accessible toilets are within 10 metres of the viewing platforms prior to accessing the bar facilities.

Accessible services

NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted home supporters seated in the North East corner of the stadium via a commentary system tuned into a local radio station. It may be advisable that supporters to bring their own headset if they need to enhance or decrease the sound. Some supporters also choose to bring in their own DAB radios or listen to commentary on portable internet devices which is fine.

Assistance dogs can be accommodated in almost all of the seating areas including the visitors section with water bowls provided on request. Supporters wishing to bring assistance dogs into the stadium must advise the Club in advance of the game being attended.

Induction loops are located in several function rooms and reception.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: July 2019

The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. 

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].