Stadium name: Signal Iduna Park (Westfalenstadion)

Club: Borussia Dortmund

Address: Strobelallee 50, 44139 Dortmund, Germany

Club website: www.bvb.de

Disability Access Officer (DAO) details

DAO name: Uwe Pleß

Phone number: +49231590966

Email: [email protected]

Disabled Supporters Association (DSA) details

DSA name: ----------

Phone number: ----------

Email: [email protected]

Website: ----------

Getting to the stadium

Train: ----------

Bus:

Air: The closest international airport is Dortmund Airport, 10km away.

Metro/Tram: From the main train station, take the U45 or U45E in direction Stadion, and get off at stop Stadion. This subway station has ramped access.

Alternatively, take the U45 in direction Westfalenhallen, get off at stop Westfalenhallen, and use the elevator to exit.

Taxi: ----------

For more information (in German), please visit https://www.barrierefrei-ins-stadion.de/club/borussia-dortmund.

Accessible parking and drop-off/pick-up points

Accessible parking is available around 300m from the stadium.

Surfaces are level and good. Accessible spaces are clearly signposted and of sufficient size.

Permits are required, and can be obtained from the club. The club also provides stewarding of the parking spaces on matchdays and event days.

Ticketing

For information on purchasing a ticket, contact Heidi Rottke by tel. 01805 309 000 or email [email protected].

Entering the stadium

To reach the spaces for blind and partially sighted supporters, use the south-east or north-east entrance.

Stadium map

Spectator viewing areas

Wheelchair User spaces: 72, situated at the front of the West stand and East stand.

Home supporters = 62

Away supporters = 10

Sightlines are good, seats are partially sheltered, and there are no obstructed views.

The club provides a complimentary ticket for Personal Assistants, and they can be seated behind the wheelchair user.

Easy Access seating spaces: ----------

Other areas: There are 20 spaces for blind and partially sighted supporters situated in Section 5 of the East stand. 10 per cent of the spaces are allocated to away fans.

Sightlines are good, seats are sheltered, and there are no obstructed views.

The club provides a complimentary ticket for Personal Assistants, and they can be seated adjacently.

There are 25 spaces for deaf and hard of hearing fans, in Block 25.

Accessible concessions

There are accessible refreshment kiosks, though they do not have lowered counters.

There is an ordering service available at the beginning of each half of the match.

Accessible toilets

There are 2 accessible toilets.

Toilets have level access, grab rails, and sufficient space for a wheelchair user and Personal Assistant. Toilets are also stewarded on matchdays.

Accessible services

The club provides an audio-descriptive commentary service. The club provides 20 headsets on loan.

For deaf and hard of hearing fans sitting in the allocated seats in Block 24, there is an interpreter who translates all important information during the game.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: ----------

The above information was provided by the club and has not been verified by CAFE. 

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].