Stadium name: Saint Petersburg Stadium

Host city: Saint Petersburg

Address: Futbol'naya Alleya, 1, St Petersburg, Russia, 197110

Club website: https://gazprom-arena.com/eng

Download the CAFE Disabled Spectators Guide to the Saint Petersburg Stadium

Covid-19 health and safety measures

A travel exemption is in place for all UEFA EURO 2020 games in Saint Petersburg. The exemption allows travelling fans from other nations with matchday tickets to enter Russia without a visa. The travel ban exemption started on May 29, 2021, and will end on July 12, 2021.

To enter Russia during this period, travellers are required to have the following:

• A valid passport as recognised by the Russian Federation
• A valid Fan-ID
• Proof of a negative Covid-19 test in Russian or English. Test must be taken no later than three days before travelling.

Spectators travelling from outside of Russia must also complete a pre-travel screening form.

If you need to visit a Fan-ID centre, disabled spectators are advised to visit the two centres located at the stadium as both of these are accessible for disabled spectators.

To enter the stadium, all spectators must:

• Undergo a temperature check
• Present the Fan-ID along with their match tickets

Due to the current Covid-19 pandemic, all persons attending UEFA EURO 2020 matches in Saint Petersburg shall be required to comply with health and safety measures in place during their time at the Saint Petersburg Stadium. The policies to be implemented include:

• Spectators must, at all times, wear a face mask covering their mouth and nose when within the stadium perimeter. UEFA recommends fans to take some spare masks with them
• Spectators must ensure good hand hygiene by washing and disinfecting their hands whenever possible and make use of sanitiser stations located throughout the stadium
• Spectators must not occupy any other seat (including wheelchair user space, easy access seat or companion seat) other than the seats allocated as per information on the match ticket
• Spectators must avoid shaking hands, hugs, high-fives, and any close contact with other spectators
• Cough and sneeze into a tissue or into the crook of your arm, and dispose of any tissues in appropriate bins
• Wherever possible, spectators must stay seated in their seat, including during half time, and limit their movements to and from their seat. If a spectator does need to leave their seat, they must always follow the signs indicating which direction to go
• Spectators should eat and drink when at their seat, not in concourse areas
• Follow all further health and safety instructions given from stewards and matchday official staff
• Follow all directional signage, one-way and queuing systems in place at the stadium.

For the safety of everyone attending UEFA EURO 2020, failure to comply with the health and safety measures in place at the stadium will not be permitted. It will lead to spectators being ejected from the stadium.

If spectators feel they have Covid-19 symptoms, please do not risk your own and fellow spectators’ health by travelling to the stadium and attending the match.

Please refer to UEFA’s Supporters Code of Conduct for UEFA EURO 2020 for further information on stadium health and safety regulations. This document is available in English only.

Spectators are also advised to familiarise themselves with the Stadium Regulations for UEFA EURO 2020. This document is available in English only.

Matches at Saint Petersburg Stadium

Saturday 12 June - Group B: Belgium vs Russia 
Monday 14 June - Group E: Poland vs Slovakia 
Wednesday 16 June - Group B: Finland vs Russia 
Friday 18 June - Group E: Sweden vs Slovakia 
Monday 21 June - Group B: Finland vs Belgium 
Wednesday 23 June - Group E: Sweden vs Poland
Friday 2 July - QF1: Italy v Belgium 

Getting to Saint Petersburg

Air: Pulkovo airport is located 20km from the city and served by regional flights from across Russia as well as  international flights from cities across Europe including Baku, Amsterdam, Warsaw, Stockholm, Barcelona, Prague, Zurich and Istanbul.

From Pulkovo airport, two bus services run into the city centre - 39 and 39EX. Some of the vehicles used on these routes are wheelchair accessible.

Further information on the services, facilities and amenities available at the airport for disabled passengers can be found on the airport website, available in English and Russian.

To reach the city centre, two bus services run from the airport. Accessible vehicles are available on these routes, although the availability and schedules of accessible vehicles vary. Unfortunately, information on the accessibility of vehicles is not available online. Further information on the airport bus services can be found on the Pulkovo airport website, available in English and Russian.

Train: Saint Petersburg’s main railway station is Moskovsky Train Station. The station is approximately 12km from the stadium.

Moskovsky Station has limited access for disabled passengers and passengers with limited mobility. Where access is limited, station staff will be available to provide assistance.

The national rail service, RZD, is responsible for the majority of trains across Russia. For further information on the accessibility of trains and how to book assistance with boarding and alighting, please contact the RZD Mobility Assistance Centre by email at [email protected] or calling on +8 (800) 510 11 11.

Getting to the stadium

Bus:

To reach the stadium from the airport:

• There will be dedicated shuttle services running from the airport - S1 connecting the airport to the city centre and S10 from the airport to the stadium. Further details and the schedule of services are available on the official UEFA EURO 2020 app.

CAFE understand accessible vehicles will be available on the shuttle services

From the City Centre

A dedicated shuttle service, the S5, will operate for disabled fans from Petrovskaya Square to the stadium on matchdays.

The service will be provided upon request to UEFA volunteers based at Petrovskaya Square.

The service will operate five hours before kick-off and runs for three hours after the full-time whistle.

A dedicated transport service using accessible golf buggies will be running on all matchdays for disabled fans. The service will run from Krestovsky Ostrov metro station (Primorsky Victory Park entrance) and Krestovsky Bus Station to the north east entrance of Saint Petersburg Stadium.

The service will operate five hours before kick-off and runs for three hours after the full-time whistle.

Accessible parking and drop-off/pick-up points

Accessible car parking is only available to disabled spectators with a valid matchday ticket and parking pass.

The accessible car parking areas are located at P2. From here, the stadium is easily reachable.

UEFA have advised there are a limited number of taxi drop-off / pick-up points.

Spectators are reminded that road closures and travel disruptions may severely increase journey times on matchdays.

Entering the stadium

Only bags measuring up to a maximum of 210 mm x 297 mm x 210 mm can be brought into the stadium after security checks.

Four bag deposit locker areas are located on access routes to the stadium for supporters to leave larger bags prior to undergoing security checks. These lockers are free to use by all spectators if required.

The lockers are located close to entrances 1, 5, 8 and 10.

Security checks will be made at all entrances. Disabled spectators and their companions are advised to have their tickets and valid ID ready for inspection and follow security personnel’s guidance.

Medical equipment will be allowed into the stadium. Disabled spectators are advised to bring medical proof of requirement (i.e. prescription, doctors note etc.) with them on matchdays should they be requested to show evidence of use by stadium staff.

Alternatively, disabled spectators can contact the UEFA Customer Services Team, who can offer guidance on obtaining exemption for bringing medical items into the stadium

All entrances are accessible. It is recommended that disabled spectators use the entrance indicated on their ticket.

Once inside the stadium, accessible viewing areas are located at B1, J2, P1 and U2 on level 3.

Lift access is available to take disabled spectators to their viewing areas.

There is a strict no smoking policy in place at all host venues for UEFA EURO 2020. Smoking, including the use of e-cigarettes and vapes, will be prohibited for all spectators once passed through the main ticketing gates.

Stadium map

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Accessible toilets

Accessible toilets are located at various points throughout the stadium, all located close to the accessible viewing areas.

Accessible toilets are unisex and are large enough for a wheelchair user and their companion to enter.

All accessible toilets allow for left or right-handed transfers to occur.

Accessible toilets are indicated by signage, using the internationally recognised symbol for disability. The signage is placed at an adequate height, so it is visible in crowded concourses.

There are no ambulant disabled / easy access cubicles in the stadium.

There are no Changing Places** toilet facilities available in the stadium.

Accessible services and facilities

There are refreshment concessions located near to the accessible viewing areas. All concessions have low-level serving counters.

Payment of refreshments and merchandise bought at the stadium is via cash or contactless bank, or credit card.

Guide and assistance dogs are permitted entry into the stadium.

CAFE understands assistive listening devices (hearing loops) may be provided at the stadium.

There are first aid rooms available throughout the stadium. Some first aid rooms may be difficult for some disabled spectators to enter as there is a ridge to traverse for entry.

In case of emergency, disabled spectators can use all the lifts to exit the stadium.

Audio-descriptive Commentary (ADC)

An audio descriptive commentary (ADC) service will be provided in Russian. This inclusive service will enable listeners to enjoy the commentary from any seat in the ground.

For an audio descriptive commentary in Russian, disabled spectators are advised to bring their own personal radio or FM radio compatible mobile device.

(Please note: a number of smartphones, including iPhones and Google Pixel phones, may not currently be FM radio compatible).

Additional headsets will be available for any disabled spectators who wish to use the ADC service and may have forgotten to bring their headphones or device with them.

The headsets will be available for collection on a first-come, first-served basis from the Spectator Information point located inside the stadium perimeter, next to the fountain.

Public Frequency / Frequencies:

98.1 MHz for Russian

Stadium photos

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Last Updated: 16/06/2021

The above information was provided by UEFA and from a CAFE Access Appraisal site visit.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages.

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation feedback form.

Alternative language versions and formats are available upon request.

For further information, please contact CAFE at [email protected].