Principality Stadium Stadium name: Principality Stadium (The Millennium Stadium) Club: Wales National Football Team Address: Westgate St, Cardiff CF10 1NS Club website: ---------- Disability Access Officer (DAO) details DAO name: Jan Hill Phone number: +44(0)2920822427 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: ---------- Phone number: ---------- Email: ---------- Website: ---------- Getting to the stadium Train: Cardiff is readily accessible by rail from many of the UK's largest cities, including London, Birmingham, Manchester, Edinburgh and Glasgow. National Rail have published links to the nearest stations to sporting venues including the Principality Stadium, please see here for more information. We suggest that you contact the station direct if you have any access requirements. Bus: ---------- Air: Cardiff Airport is the busiest airport in Wales, with many European and domestic connections. Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points A number of accessible parking spaces are available and can be reserved by prior arrangement with the stadium management. Allocation of passes for these spaces will be addressed on an event-by-event basis. For more information, please telephone either: +44 (0)29 2082 2145 or 029 2082 2141 or alternatively e-mail [email protected] Ticketing ---------- Entering the stadium Access to the Principality Stadium is across level plazas with no steps and no ramps steeper than 1:20. Wheelchair users and other disabled spectators enter the Principality Stadium with all other spectators, through the same turnstiles and through the same entrances: From the North - Along the riverwalk to Gate 1From the East - Along Westgate Plaza to Gate 3From the South - Across Millenium Plaza to Gates 6 & 7. Stewards will direct spectators to nearby lifts as appropriate. Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 64 on Level 3, 28 on Level 4, and 64 on Level 6. Companion seats are available. Spaces and companion seats available on Level 3 are flexible to allow various combinations of wheelchair users, friends and family, subject to prior notification of stadium management. Spaces on the upper levels are reached via lifts and level access. All Level 5 Hospitality Boxes are wheelchair accessible via lifts and level access. Easy Access seating spaces: There are no specific areas of the ground that facilitate access for ambulant disabled supporters, however, there are several seats which can be accessed easily by those persons using crutches, sticks or walking frames. Please call 029 2082 2145 for more information before you book your tickets. Other areas: ---------- Accessible concessions Refreshment Facilities are located close to the accessible viewing areas at all levels. Counter and queuing areas are designed and positioned to enable independent access whilst not impeding circulation routes. Stadium management recognises that disabled people may find it difficult to access facilities during the limited and congested periods at half-time and therefore operate a refreshment order service in conjunction with stewards. Accessible toilets There are 14 accessible toilets on Level 3, 4 on Level 4 and 4 on Level 6. There are also 4 accessible toilets available near the private boxes on Level 5. All accessible toilets are unisex. Accessible services The stadium operates a personal radio receiver system with either a head-set or mini-induction loop in order for commentary to be available for partially sighted and blind people, and deaf and hard of hearing fans. However, due to the advances in technology since the stadium's construction, this system is currently under review with a view to introducing improvements. Assistance Dogs will be permitted in the stadium by prior arrangement with management. In order to provide sufficient room and comfort for the dogs they will be restricted to the accessible viewing area at the rear of the lower tier of seating on Level 3. Ten wheelchairs supplied by Invacare (UK) Ltd are available for use by spectators at the stadium to provide easy, escorted access to their seats. Please note that these wheelchairs cannot be pre-booked, however, disabled team stewards are deployed at all entrances prior to kick off and provide highly efficient customer care before and after the game. Principality Stadium wheelchairs cannot be used in the disabled viewing areas, they must be available to use at all times and cannot be booked for whole event use. Spectators wishing to hire wheelchairs in Cardiff can do so via the local Shopmobility or Bush Healthcare Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos Wheelchair user spaces Sightlines from accessible seating area Sightlines of the pitch Last Updated: ---------- The above information was provided by the club and has not been verified by CAFE. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].