Old Trafford Stadium name: Manchester United Club: Old Trafford Address: Sir Matt Busby Way, Old Trafford, Manchester M16 0RA Club website: https://www.manutd.com/ Disability Access Officer (DAO) details DAO name: ---------- Phone number: ---------- Email: ---------- Disabled Supporters Association (DSA) details DSA name: MUDSA Phone number: 08452301989 Email: [email protected] Website: https://mudsa.org.uk/ Getting to the stadium Train: National Rail have published links tpo the nearest stations to sporting venues including Old Trafford. For more information, click here. More information can also be found on the Transport for Greater Manchester Accessibility Pages. Bus: ---------- Air: ---------- Metro/Tram: ---------- Taxi: ---------- Thomas Cook, Manchester United's Official Travel Partner offer accessible transport to both domestic and European away games. Personal Assistants travel free of charge. More information can be found at Thomas Cook Sport MUDSA, the official club Disabled Supporters Association also occasionally organise travel (most recently to Stockholm for the Europa League Final) and this was supported by the Club by way of donations, assisting with bookings, and travelling with MUDSA and the disabled supporters. Accessible parking and drop-off/pick-up points All disabled supporters can book parking in advance of the game by calling 0161 868 8009 or emailing [email protected]. Parking is £10 per space (although supporters who have previously received free parking will be charged £5 for the 18/19 season) You will receive a Parking Permit through the post and this will be sent ‘track and trace’ separate to your match tickets. Make your way to the stadium and follow signage for the relevant car park (which will be either E1, E2, or W2. Visiting supporters who require blue badge parking can book by calling 0161 868 8009 and a permit will be issued at £10 per space. Please ensure you take your blue badge to display in your vehicle. Manchester United also have a mobility buggy available for use from car park N3 to the stadium entrance just behind the Stretford End (west stand). The mobility buggy runs three times before a match and once after a match and is available for supporters who have mobility issues or difficulty walking longer distances but are not blue badge holders. Ticketing For accessible tickets, contact the Disability Liaison Officer by email [email protected] or tel. 01618688009. The Ticket office is fully accessible for wheelchair users, with a dedicated lowered counter position and automatic doors. It is also equipped with hearing loops at each window for deaf or hard of hearing supporters. Entering the stadium ---------- Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 160. 16 of the 108 home spaces are located at the top of the quadrants (8 in each) accessed via lifts PA’s are seated next to wheelchair users. For away fans 12 spaces for wheelchair users can be found in the home section for away supporters and 6-18 spaces for cup matches. Spaces are positioned in a covered three-tiered area in the South East corner and East Stand of the stadium. Easy Access seating spaces: 126. There are 126 amenity seats and 22 seats for friends and family. Some of these seats are allocated as Season Tickets with the remainder of tickets being allocated on a match-by-match basis to Official Members. Manchester United also have over 9k 'AEA compatible' seats, some of which are available match by match and others which are allocated seasonally, based on the supporters’ specific requirements. These seats, whilst not all wholly compliant AEA seats, are located all over the stadium and have a variety of features such as aisle seats, lift access, and accessible facilities close by. Other areas: ---------- Accessible concessions The Red Cafe is accessible except for the absence of access for wheelchair users to the window seating. Manchester United will always make adjustments and assist where possible so if supporters have any specific accessibility requests, please let the club know in advance of your visit so they can make the necessary arrangements to ensure your visit is as comfortable and enjoyable as possible. Personal shoppers are available at the Megastore for supporters who require assistance. The Megastore is fully accessible for wheelchair users with a ramp at the entrance and exit. Removable handheld payment machines are available at the Customer Services Desk. Accessible toilets There are 8 accessible toilets located adjacent to the disabled supporters area, 2 of which are within the disabled supporters' lounge (The Ability Suite). Accessible services Blind and partially sighted supporters are able to use the club's match commentary headsets at every home game. These are available to collect from a steward adjacent to block E132 and do not need to be booked in advance. Commentary is provided by MUTV and starts at kick-off. Any away supporters or supporters who sit elsewhere in the stadium (i.e not in block E132) who also require the use of one of the headsets can use these as they are wireless and work all over the stadium. These would need to be requested in advance by emailing [email protected] so arrangements can be made ahead of the game. Manchester United welcome supporters who have an assistance dog but would appreciate advance notification (in line with GDBA guidelines) and where possible, the club ask owners to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the Matchday. he Ability Suite has braille and handheld menus. There are ‘here to help’ stewards on match days and ‘here to help’ booths which are located throughout the stadium and clearly visible. There is also a dedicated team of stewards to assist supporters using the accessible seating areas, as well as Stadium Access Stewards in other areas of the stadium, who are also on hand to assist supporters with accessibility requirements. If supporters require assistance from an Access Steward ahead of the game, this can be requested by calling 0161 868 8009 or emailing [email protected] If assistance is required on the day of the game, supporters can report to their nearest ‘here to help’ booth. The club has a dedicated ‘Ability Suite’ which is a match day lounge designed for supporters with access requirements. Located in the South East quadrant, the Ability Suite has lowered kiosk facilities (suitable for wheelchair users), accessible toilets, television screens, braille and handheld menus, seating areas, handrails and supporters are also able to recharge their powered wheelchairs/scooters or portable ventilators. The Ability Suite is open from 2 hours before kick-off until an hour after the final whistle and can be accessed by all supporters using the AE1 entrance. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: October 2018 The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].