Arsenal

 

Stadium Information

Club

Arsenal

Stadium

Emirates Stadium

Address

Arsenal Football Club,

Highbury House,

75 Drayton Park,

LONDON,

N5 1BU

England

Club / Stadium Contact for Disabled Supporters

Name

Alun Francis

Telephone number

020 7704 4492

Email address

Website address

Disabled Supporters Group

Contact Name

Dave Knowleden

Telephone number

07806 285645

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

O aeroporto internacional mais próximo é o aeroporto de Londres Heathrow, mas o aeroporto de Stansted também está próximo, assim como os aeroportos de Luton e Gatwick.

 

Todas as principais rotas de autocarro da TFL são agora acessíveis a cadeira de rodas. As principais paragens de autocarro perto do estádio estão localizadas na rua de Holloway, Nags Head, Seven Sisters, Blackstock e Highbury Corner. Está disponível mais informação em www.tfl.gov.uk.

 

Todos os táxis pretos típicos de Londres são agora acessíveis a cadeira de rodas e podem providenciar uma alternativa adequada ao transporte de autocarro ou automóvel. Os pontos para largar passageiros sugeridos encontram-se fora da Armoury Store ou na Queensland Road na entrada do parque de estacionamento do estádio.

 

Para mais informação, visite o website do clube.

 

O estádio inclui provisões para estacionamento em dias de jogo para mais de 100 pessoas de mobilidade reduzida que tenham a identificação válida de estacionamento para mobilidade reduzida. O estacionamento deve ser reservado com antecedência. Note que devido ao encerramento de ruas à volta do estádio em dias de jogo, as pessoas que usam o parque de estacionamento do estádio têm de assegurar que chegam pelo menos 1-2 horas antes do início do jogo e não poderão sair do estacionamento pelo menos uma hora depois de o jogo terminar.

Getting a Ticket

 

Para informação sobre como comprar um bilhete, visite o Website do Arsenal <clicar aqui>.

Spectator Viewing areas

 

Wheelchair user

Existem 241 lugares para utilizadores de cadeira de rodas em plataformas levantadas localizadas em toda a área do estádio. Incluem 229 lugares para apoiantes da equipa da casa e 12 para apoiantes da equipa de fora. Aproximadamente 72 destes lugares estão disponíveis, dependendo do jogo. Os lugares são abrigados e as linhas de visão são boas, sem visão obstruída. O clube providencia um bilhete gratuito para o assistente pessoal, que se pode sentar atrás do utilizador.

 

 

Blind and partially sighted

Existem 98 lugares disponíveis para apoiantes invisuais ou parcialmente invisuais que são partilhados com apoiantes de mobilidade reduzida. Todos são abrigados e as linhas de visão são bons, sem visão obstruída. Há comentário descritivo áudio disponível.

Amenities

 

A conferência, serviço de banquete e reuniões incluem o acesso por elevador desde o parque de estacionamento ou do nível do pódio e detetores indutivos para pessoas surdas ou com deficiências auditivas. Para mais informação, contacte 0845 262 0004. Todos os serviços de conferência, banquete e reuniões são também totalmente acessíveis a pessoas com mobilidade reduzida.

Existem casas de banho acessíveis e são necessárias chaves para obter acesso. Estas têm sempre assistentes.

 

 

Para utilizadores de cães-guia, o estádio providencia uma área de casas de banho para cães.

Services

 

Existe um sistema de comentário áudio para apoiantes invisuais ou parcialmente invisuais. Contacte o clube para utilizar o sistema de comentário descritivo áudio.

 

Serviço do Programa Áudio do Arsenal para Apoiantes Invisuais ou Parcialmente Invisuais - O Programa Áudio do Arsenal está agora disponível em Podcast. O Podcast é gratuito durante um período experimental enquanto o novo serviço está a ser avaliado.

 

Os detetores indutivos estão localizados à volta do estádio.

Useful Publications and Policies

 

Para mais orientações, consulte aqui o guia «Acesso para todos - Guia de boas práticas da UEFA e do CAFE para a criação de um estádio e de uma experiência de dia de jogo acessíveis», disponível em treze línguas.

Fans watching an Arsenal match.

Arsenal FC

Fans watching an Arsenal match.

More Stadium Photos

Sightlines from the home-supporting wheelchair user area.

Arsenal FC

Sightlines from the home-supporting wheelchair user area.

Level 2 wheelchair user spaces

Level 2 wheelchair user spaces

Guide dog toilet facilities

Guide dog toilet facilities

Accessible refreshment kiosk

Accessible refreshment kiosk

Accessible refreshment kiosk
Accessible toilet

Accessible toilet

Accessible entrance

Accessible entrance

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Amy Wilson

Match: vs Everton

Published: 6/4/2015

 

I have been to the Emirates many times with Everton and it is one of the better grounds for a disabled away supporter to visit. 

Firstly and quite importantly for me, the disabled away supporters are sat in the away end, so I can easily get to see my friends in the concourse prior to the game. Vitally, the view from the raised platform is one of the best from a wheelchair area that is located at the back row of lower tiers.  When fans who are in front of this platform stand up, there is no issues as the wheelchair users can still see above these standing supporters. The sightlines of the pitch are totally unobstructed too. Arsenal have proved that you can design a really good raised viewing area from the back of a stand, certain other clubs need to look at how well this works at the Emirates and replicate this design at their club. You can also get quite a number of wheelchairs and carers on this platform which is great, on Everton's last visit there in March 2015, there were at least 11 wheelchair supporters in attendance.

The disabled toilet is located near to the disabled bays and is very spacious and can only be accessed via a RADAR key.  The stewards are helpful and friendly too.

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Anthony Joy

Match: Lift access at Emirates Stadium

Published: 14/12/2014

 

Many of the frustrations felt by match going disabled fans (echoed in the comments on this page) surround the lifts at Emirates Stadium, with particularly wheelchair users being left to wait for long periods of time while non-disabled fans or catering staff used them to reach the hospitality areas or upper tiers.   This came to a head for me at the opening game of the season in August 2014 vs Crystal Palace 1730ko; I entered the ground at 1650 (40 mins before kick off), and still missed the start!

 

My frustrations led me to having a meeting with Arsenal's disabled liaison officer Alun Francis and Stadium manager John Beattie.  This was a productive meeting where it was highlighted that the stewards did not have a process or system through which they could enforce priority being given to disabled fans requiring the lift.   I suggested that each disabled fan has a registration ID card as a "purple member".  This could be used to access 2 lifts (one at either end of the stadium) that will be disabled fan only from 30 minutes before kick off time.  Each lift would go to basement level to ensure that those fans accessing either by the car park or podium level are picked up.  Permanent signs have been put up outside the lifts to inform fans and staff alike.  The system has been in place since 1st November vs Burnley, and the feedback from disabled fans has been very good.

 

Well done Arsenal for a practical approach to solving the problem. Little adjustment required but very effective.

Victory Through Harmony!

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Ross Hovey

Match: Season Ticket Holder

Published: 11/2/2013

 

Following previous comments in the year I want to Provide an update.

 

The DLO team has improved and is now expanded and far more Organised.

The seating area Has Been raised with safety barriers Which are of a Suitable height. Also I Understand They maybe made higher again.

 

The only negative element is the misuse of the lifts. Every week one has to wait while quite obviously ignorant non-disabled people use the lift over stairs. The stewards seem to have the "empowerment or courage" to explain the priority for disabled supporters.

 

Parking is good Also at the stadium or in the streets around the ground ..

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