Tottenham Hotspur FC

 

Stadium Information

Club

Tottenham Hotspur FC

Stadium

White Hart Lane

Address

Tottenham Hotspur Football Club
Bill Nicholson Way
748 High Road
Tottenham
London
N17 0AP

Club / Stadium Contact for Disabled Supporters

Name

Shirley Osborn

Telephone number

+44 (0)208 365 5161

Website address

Disabled Supporters Group

Contact Name

Laurence Cornwall

Telephone number

07972 595526

Access Information for Disabled Supporters

Getting there and Parking

 

Der nächstgelegene internationale Flughafen ist der Flughafen Stansted. Er ist in maximal 30 Minuten zu erreichen mit direktem Bahnanschluß nach Tottenham Hale.

 

White Hart Lane Hauptbahnhof ist vier Gehminuten vom Stadion entfernet, mit Linienverkehr zur Victoria Line U-Bahn über Seven Sisters.

 

Ein gut ausgebautes Busnetz ist rund um das Stadion vorhanden. Für weitere Informationen, wie Sie zum Stadion gelangen, besuchen Sie bitte die Website des Clubs.

 

Der Club bietet einige kostenlose Parkplätze am Stadion im West Stand und Paxton Parkplatz an. Diese Räume sind für alle „Blue Badge“ Inhaber, können aber nicht reserviert werden.

Getting a Ticket

 

Für Informationen zum Ticketkauf, wenden Sie sich bitte direkt an den Club. Behinderte Fans können sich auch direkt an die Behindertenbeauftragte Shirley Osborn unter: (0) 208 365 5161 oder E-Mail: support@tottenhamhotspur.com wenden

Spectator Viewing areas

 

Wheelchair user

Es gibt 51 Plätze für Rollstuhlfahrer Der Heimmannschaft. Sie befinden sich auf der Ostseite der Nordtribüne und sind erhöht.Weitere Fünf Plätze für Rollstuhlfahrer der Gastmannschaft im Gästeblock.

 

Der Gästeblock in der Südtribüne ist am Spielfeldrand. Da er leicht abgesenkt ist kann es zu Sichtbehinderungen kommen.

 Alle Plätze am Spielfeldrand haben teilweise einen Platz für die Begleitperson dahinter.

 

 

Ambulant disabled

Für Blinde und Seh behinderte Fans gibt es einen speziellen Sitzplatzbereich.

Für einen beschreibenden Audiokommentar stehen können Headsets ausgeliehen werden.

Dies muss aber sieben Tage vor dem Spieltag angemeldet werden.

 

Es gibt 25 Plätze für Gehbehinderte Fans der Heimmannschaft und drei für Fans der Gastmannschaft. Diese liegen am Spielfeldrand im Bereich der Rollstuhlplätze.

 

Begleitpersonen können auf benachbarten Sitzen platz nehmen.

Amenities

 

Es gibt behindertengerechte Kioske mit abgesenkten Theken auf der  Nord-und Südtribüne im Bereich der Behindertenplätze.

 

Es gibt vier behindertengerechte Toiletten in Bereich der Heimblocks und zwei im Gästeblock.

Services

 

Ein Audio-Kommentar ist verfügbar und Headsets stehen zur Verfügung, wenn sie im Voraus gebucht wurden.

Der Club hat vier  Hilfspersonen die verpflichtet werden können. Sie können aber auch den Texttelefon. Service verwenden: die Nummer ist: +44 (0) 8444 777 462

Useful Publications and Policies

 

Weitere Anleitungen entnehmen Sie bitte der Information „Zugang für alle“ – das Handbuch von UEFA und CAFE mit bewährten Vorgehensweisen bezüglich barrierefreier Stadien, hier erhältlich in 13 Sprachen.

 

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Amy Wilson

Match: Tottenham v Everton - 29/08/2015

Published: 1/9/2015

 

I have been to White Hart Lane several times in the last 12 years and things have never really changed much in that time. The pitchside view isn't the best but it also isn't the worst I have encountered either. You do feel as though you are a bit below pitch level which makes seeing the far end and also the far side of the pitch a bit tricky at times. Stewards do walk up and down quite frequently during the game which is always a source of frustration whilst the game is on. But unlike some pitchside behind the goal views, there are no press photographers to block the view.

Your carer/PA sitting behind you and not next to you is something that I am never overly keen on as it's hard to speak to them about them game etc  without having to turn away from looking at the pitch and also I know others feel they are in danger of being hit by the ball as their carer/PA will be unable to stop the ball from hitting them as they aren't sitting next to them.
My main criticisms with regards to White Hart Lane are 1) The disabled toilets - there are only two disabled toilets for both home and away supporters to use. At half time this means queuing up for most of the interval if not all of the break unless you leave before half time. The toilet are not very spacious either, some electric wheelchairs struggle with getting into either of the cubicles. 2) The coach drop off and pick up point - for the first time this season the coaches were not allowed to drop off outside the ground as they've always done, the walk to and from the drop off point is easily a 10 to 15 minute walk. I would not be able to manage this on my own through the crowd especially after the game, so will always need to attend this game with a carer/PA. Ambulant disabled supporters must find this walk quite difficult and tiring too. 3) There were only 4 wheelchair bays in use by Everton fans, EFC confirmed that this was the allocation too. This seems a low allocation compared to previous seasons and also disappointing when grounds with smaller capacities than White Hart Lane have given us bigger allocations this season.
The stewards that I spoke too were as helpful as always

 

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Amy Wilson

Match: Tottenham v Everton

Published: 3/12/2014

 

I have been to White Hart Lane many times, the wheelchairs are located pitch level in front of the away supporters, some Tottenham disabled supporters are also sat here. The view isn't too bad but it is hard to judge where the play is at the far end of the pitch, you aren't sure if the ball is in the penalty area etc. It feels you are little bit below pitch level to be honest. The view is also blocked at times by some of the Tottenham stewards, who were walking across our sightlines especially in the opening 10 minutes of the game, after half time and the last few minutes of the game, but also throughout the game. Every goal is always met with a line of stewards standing up in front of the away end directly in front of the wheelchair supporters, blocking the pitch entirely. They also do this at the full time whistle so can't applaud the players off or see them celebrating etc. 
Carers are sat up a step behind the wheelchair user, it is a little bit difficult to be able to talk to your carer like this and if the ball came at you I am not sure they would be able to help protect the disabled supporters from being hit.

To get to and from the disabled bays you go up a kind of slope, it isn't very well designed, it is quite uneven and steeper than it looks, I couldn't push up or down it and I am quite an able pusher of my wheelchair. A couple of years ago one the Everton wheelchair users actually tipped backwards trying to push himself up this slope, thankfully he wasn't hurt and a steward helped him up the ramp after this. There are two disabled toilets for all the disabled fans in this area, both are locked and need a RADAR key which one of the stewards in this area had. I do find these toilets are a bit small, there isn't much room to manuovere your wheelchair in the cublcles or the waiting area outside both cubicles and there is always fans waiting especially at half time and at the end of the game. There is a low level food counter by the entrance, my carer always goes to by food and drink from here as I can not manage to go by myself due to having to negotiate that slope.
For the last couple of season the away supporters coaches have been parked on West Road, which is about a 10-15 minute walk away from the stadium. I know some of the ambulant supporters who use the coach I travel on found this walk quite difficult and tiring, it took them much longer than 15 minutes to get back to the coach. As I went with my brother, he pushed me back to the coach, I am not sure I would have been able to get back to the coach in 15 minutes if I attend this game on my own.

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