Tottenham Hotspur FC

 

Stadium Information

Club

Tottenham Hotspur FC

Stadium

White Hart Lane

Address

Tottenham Hotspur Football Club
Bill Nicholson Way
748 High Road
Tottenham
London
N17 0AP

Club / Stadium Contact for Disabled Supporters

Name

Shirley Osborn

Telephone number

+44 (0)208 365 5161

Website address

Disabled Supporters Group

Contact Name

Laurence Cornwall

Telephone number

07972 595526

Access Information for Disabled Supporters

Getting there and Parking

 

El aeropuerto internacional más cercano es el aeropuerto de Stansted a 30 minutos aproximadamente con acceso directo en tren hasta Tottenham Hale.

 

La estación central White Hart está a cuatro minutos a pie del estadio, con servicio regulares que se conectan a la línea Victoria Line del servicio de metro vía Seven Sisters.

 

Una amplia red de autobuses opera alrededor del estadio. Para más información sobre cómo llegar al estadio, visite la página web del club.

El club ofrece aparcamiento gratuito en el estadio en los aparcamientos de la Tribuna Oeste y Paxton Road. Estas plazas están disponibles para todos los titulares de la acreditación azul para discapacitados por orden de llegada y no se pueden hacer reservas.

Getting a Ticket

 

Para más información sobre cómo comprar una entrada, contacte con el club directamente.

 

Los aficionados discapacitados también pueden contactar con la agente de la Oficina para Discapacitados Shirley Osborn al +44 (0)208 365 5161, o por e-mail a disability@tottenhamhotspur.com

Spectator Viewing areas

 

Wheelchair userHay 51 espacios para usuarios de sillas de ruedas locales, elevados y ubicados en la parte Este de la Tribuna Norte. Hay 5 espacios adicionales para usuarios de sillas de ruedas visitantes en la sección de visitantes. La zona de visitantes en la Tribuna Sur están a pie de campo y ligeramente hundida lo que puede crear dificultades en la visibilidad. Todas las posiciones a pie de campo están cubiertas parcialmente con acompañantes auxiliares colocados detrás.

 

 

Ambulant disabledHay espacios para los aficionados invidentes y con visión parcial en zonas designadas. Además, se cuenta con comentarios audio descriptivos y auriculares en préstamo, pero se deben reservar con siete días de antelación al partido.

 

Hay 25 asientos para aficionados discapacitados ambulantes locales y tres para aficionados visitantes que están situados a pie de campo en las zonas para sillas de ruedas. Los acompañantes auxiliares se pueden sentar al lado.

Amenities

 

Hay quioscos de comida y bebida accesibles con mostradores adaptados situados en los recintos para discapacitados de la Tribuna Norte y Sur.

 

Hay cuatro baños accesibles al final de la zona para aficionados locales y dos al final de la zona para aficionados visitantes.

Services

 

Hay comentarios de audio disponibles en el estadio y auriculares en préstamo si se reservan con antelación.

 

El club tiene cuatro asistentes en el día de partido que pueden firmar. También se puede usar el servicio de mensajería – el número es +44 (0)8444 777 462

Useful Publications and Policies

 

Para obtener mayor información, favor consulte "Acceso para todos", la Guía de buenas prácticas de UEFA y CAFE para crear estadios accesibles y experiencias integradoras los días de partido, disponible en 13 idiomas diferentes.

 

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Amy Wilson

Match: Tottenham v Everton - 29/08/2015

Published: 1/9/2015

 

I have been to White Hart Lane several times in the last 12 years and things have never really changed much in that time. The pitchside view isn't the best but it also isn't the worst I have encountered either. You do feel as though you are a bit below pitch level which makes seeing the far end and also the far side of the pitch a bit tricky at times. Stewards do walk up and down quite frequently during the game which is always a source of frustration whilst the game is on. But unlike some pitchside behind the goal views, there are no press photographers to block the view.

Your carer/PA sitting behind you and not next to you is something that I am never overly keen on as it's hard to speak to them about them game etc  without having to turn away from looking at the pitch and also I know others feel they are in danger of being hit by the ball as their carer/PA will be unable to stop the ball from hitting them as they aren't sitting next to them.
My main criticisms with regards to White Hart Lane are 1) The disabled toilets - there are only two disabled toilets for both home and away supporters to use. At half time this means queuing up for most of the interval if not all of the break unless you leave before half time. The toilet are not very spacious either, some electric wheelchairs struggle with getting into either of the cubicles. 2) The coach drop off and pick up point - for the first time this season the coaches were not allowed to drop off outside the ground as they've always done, the walk to and from the drop off point is easily a 10 to 15 minute walk. I would not be able to manage this on my own through the crowd especially after the game, so will always need to attend this game with a carer/PA. Ambulant disabled supporters must find this walk quite difficult and tiring too. 3) There were only 4 wheelchair bays in use by Everton fans, EFC confirmed that this was the allocation too. This seems a low allocation compared to previous seasons and also disappointing when grounds with smaller capacities than White Hart Lane have given us bigger allocations this season.
The stewards that I spoke too were as helpful as always

 

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Amy Wilson

Match: Tottenham v Everton

Published: 3/12/2014

 

I have been to White Hart Lane many times, the wheelchairs are located pitch level in front of the away supporters, some Tottenham disabled supporters are also sat here. The view isn't too bad but it is hard to judge where the play is at the far end of the pitch, you aren't sure if the ball is in the penalty area etc. It feels you are little bit below pitch level to be honest. The view is also blocked at times by some of the Tottenham stewards, who were walking across our sightlines especially in the opening 10 minutes of the game, after half time and the last few minutes of the game, but also throughout the game. Every goal is always met with a line of stewards standing up in front of the away end directly in front of the wheelchair supporters, blocking the pitch entirely. They also do this at the full time whistle so can't applaud the players off or see them celebrating etc. 
Carers are sat up a step behind the wheelchair user, it is a little bit difficult to be able to talk to your carer like this and if the ball came at you I am not sure they would be able to help protect the disabled supporters from being hit.

To get to and from the disabled bays you go up a kind of slope, it isn't very well designed, it is quite uneven and steeper than it looks, I couldn't push up or down it and I am quite an able pusher of my wheelchair. A couple of years ago one the Everton wheelchair users actually tipped backwards trying to push himself up this slope, thankfully he wasn't hurt and a steward helped him up the ramp after this. There are two disabled toilets for all the disabled fans in this area, both are locked and need a RADAR key which one of the stewards in this area had. I do find these toilets are a bit small, there isn't much room to manuovere your wheelchair in the cublcles or the waiting area outside both cubicles and there is always fans waiting especially at half time and at the end of the game. There is a low level food counter by the entrance, my carer always goes to by food and drink from here as I can not manage to go by myself due to having to negotiate that slope.
For the last couple of season the away supporters coaches have been parked on West Road, which is about a 10-15 minute walk away from the stadium. I know some of the ambulant supporters who use the coach I travel on found this walk quite difficult and tiring, it took them much longer than 15 minutes to get back to the coach. As I went with my brother, he pushed me back to the coach, I am not sure I would have been able to get back to the coach in 15 minutes if I attend this game on my own.

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