The Centre for Access to Football in Europe (CAFE) is seeking to appoint a Customer Relationship Management (CRM) Officer to support the team.

Hours: full time

Salary: Competitive

Based: remote, working from home

Contract type: Fixed Term

Contract duration: 2 months

Start date: as soon as possible

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CAFE works closely with our partners at UEFA, FIFA and other key stakeholders to promote improved access and inclusion for disabled people across football. Using the game’s unique power, we celebrate the many roles disabled people can play within football, including as spectators, players, volunteers, coaches, administrators, leaders and decision makers.

This is an exciting time for the organisation and will give the successful candidate the opportunity to gain experience of working in football and the not-for-profit and inclusion industries on a global level.

The successful candidate will support the CAFE team in collating, cleaning and organising data to be uploaded to our new Customer Relationship Management (CRM) system. Additionally, they may be expected to undertake other reasonable tasks as required.

Reporting to the Managing Director, the successful candidate will work closely with the rest of the CAFE team.

CAFE has a diverse range of stakeholders from across the world, including sports governing bodies, national associations, leagues, clubs, equality/disability NGOs and fans groups, together with disabled supporter groups, individual disabled fans and their advocates.

The CAFE team works from home. Depending on the location of the successful applicant, training may be offered in person. If travel is required, reasonable expenses will be covered by CAFE.

Download the Customer Relationship Management (CRM) Officer application form

Download the CAFE Equality Monitoring form

Download the CAFE guaranteed interview scheme form

Key responsibilities

• Gathering contact information from a variety of CAFE sources including surveys, existing CRM and the CAFE team
• Cleaning contact information e.g., removing incorrect characters
• Ensuring consistency across all contacts e.g., ensuring all national football league names follow a consistent approach
• Liaising with the CAFE team to determine how to categorise and organise data
• Collating all contact information into one file
• Working with the external Cloud9 team to upload the data into the system
• Testing the CRM system before it goes live
• Updating the CAFE team on a weekly basis on progress and on how data has been put into the system

Additional responsibilities linked to data management may also be offered to the successful candidate.

Essential and desirable criteria for this role:

Essential:

• Computer literate with experience of working with Microsoft Office
• Previous experience with Microsoft Dynamics or another Customer Relationship Management tool
• Good communication skills
• Ability to work under own initiative and meet objectives
• Capacity to carry out desktop research
• Ability to report on progress and work together to achieve goals
• Proven ability to meet deadlines
• Adaptable
• Right to work in the UK

Desirable:

• An understanding of the social model of disability
• Previous experience of working in sport or disability

CAFE core values:

CAFE is looking to appoint the right person for the role, but also the right person to complement our small, motivated team. We are seeking to appoint someone who is:

• Respectful
• Keen to learn and improve
• A team player
• Creative and adaptable
• Ambitious
• Positive and fun
• Enthusiastic
• Professional
• Passionate and committed
• Empathetic and understanding

 

CAFE is an equal opportunities employer and proactively seeks applications from disabled people.

We are committed to ensuring that our recruitment processes are accessible and inclusive to everyone - if you require a reasonable adjustment as part of the recruitment process please contact us by email at [email protected] or by phone +44(0)203 355 9867.

Please send a copy of your CV (with details of your current / last salary), along with your completed application form and a brief supporting letter by email to [email protected]. Please use the reference: ‘CAFE – CRM Officer’ in the subject title and return by 18:00 CET on Monday 22 August 2022. It would also help us if you could complete our Equality Monitoring form although this is not mandatory. 

For more information about the role, please call +44(0)203 355 9867 or email [email protected].

Published 12/8/2022