Stadium name: Luminus Arena

Club: K.R.C. Genk

Address: Stadionplein, 3600 Genk, Belgium 

Club website: www.krcgenk.be

Disability Access Officer (DAO) details

DAO name: Marc Hardy

Phone number: +32498862050

Email: [email protected] 

Disabled Supporters Association (DSA) details

DSA name: ----------

Phone number: ----------

Email: ----------

Website: www.bluearmyonwheels.be 

Getting to the stadium

Train: There are train links from Genk to most major cities in Belgium.

Bus: The stadium is around 5.5km from the city centre. A bus in direction Zwartberg from the main railway station stops at Waterschei Kerkhof (or Nieuw Texas), which is close to the stadium.

Air: The closest international airport to Genk is Brussels International Airport, which is around 90km away. 

Metro/Tram: ----------

Taxi: ----------

Accessible parking and drop-off/pick-up points

There is accessible parking at the stadium. Permits need to be obtained from the club in advance, which can be done by tel +32 898 484 10.

The parking spaces are around 50m from the entrance to the stadium, and are stewarded.

Ticketing

The club provides complimentary tickets for Personal Assistants. 

For more information on buying a ticket, contact the club directly.

Entering the stadium

----------

Stadium map

----------

Spectator viewing areas

Wheelchair User spaces: 56, situated on one side of the stadium. 

Sightlines are good, seats are sheltered, and there are no obstructed views. 

Easy Access seating spaces: ----------

Other areas: ----------

Accessible concessions

There are accessible refreshment kiosks, though they do not have low level counters.

Accessible toilets

There are 2 accessible toilets available.

All toilets have level access, grab rails and sufficient space for a wheelchair user and Personal Assistant.

Accessible services

The club provides headsets for blind and partially sighted supporters where they can access the radio to listen to the commentary of the match. 

Guide dogs are not permitted in the stadium.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

  

Seating area for ambulant disabled fans                       Wheelchair user area

Last Updated: ----------

The above information comes from a CAFE stadia report.

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].