Stadium name: London Stadium

Club: West Ham United

Address: Queen Elizabeth Olympic Park, London E20 2ST

Club website: https://www.whufc.com/

Disability Access Officer (DAO) details

DAO name: Julie Pidgeon

Phone number: 03330300174

Email: [email protected] 

Disabled Supporters Association (DSA) details

DSA name: ----------

Phone number: ----------

Email: ----------

Website: ----------

Getting to the stadium

Train: National Rail have published links to the nearest stations to sporting venues including West Ham United. See here for more information.

Bus: Free shuttle buses operate between London Stadium and Stratford Station for supporters with access requirements. Staffed by the West Ham United Foundation, the buses will run from two hours prior to kick-off, to coincide with the turnstiles opening. Supporters will be collected from platform 13, near the Jubilee Line, and the shuttles will run at regular intervals.

Following the final whistle, as soon as the police allow, 18 buses will continue to take supporters back to Stratford Station.

More information is available here. 

Air: ----------

Metro/Tram: All the most local DLR, Underground, Overground and National Rail stations are fully accessible – Stratford, Pudding Mill Lane, Stratford International and Hackney Wick. 

West Ham advise that supports requiring this service give 48-hour prior notice.

Taxi: ----------

Accessible parking and drop-off/pick-up points

The London Stadium has a disabled car park with 60 Blue Badge parking spaces in Car Park 1A.

All accessible Blue Badge parking spaces on the Stadium Island are located as close as possible to main entrances within the parking area, with direct, clear and safe pedestrian routes provided.

A total of six spaces will be reserved for supporters of the visiting club.

West Ham’s Stadium is a public transport accessible venue and, as such, supporters are reminded that there are no drop off or pick up points in the Stadium’s immediate surrounds.

Ticketing

For further information, visit the West Ham Utd website http://www.whufc.com/Tickets/Match-Tickets or contact the club DAO Julie Pidgeon. 

Entering the stadium

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Stadium map

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Spectator viewing areas

Wheelchair User spaces: 253. 

There are wheelchair user spaces available in Hospitality. 

Easy Access seating spaces: 773. 

For ambulant disabled spectators, rest areas, including benches, some with back and arm rests, will be provided at no more than 50 metre intervals around the Stadium Island and landscaped areas.

Other areas: ----------

Accessible concessions

All catering outlets are accessible and are located in relatively close proximity to the wheelchair user viewing positions. The outlets have been specifically designed to accommodate wheelchair users.

The club shop is accessible.

Accessible toilets

There are 49 accessible toilets.

Accessible services

Audio Descriptive Commentary is available with headsets needing to be pre-booked with the club. They can be collected from various Supporter Information tents around the stadium.

Assistance dogs are allowed at the stadium. 

There are hearing loops available. 

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: January 2019

The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. 

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].