Liberty Stadium Stadium name: Liberty Stadium Club: Swansea City Address: Landore, Swansea, SA1 2FA Club website: https://www.swanseacity.com/ Disability Access Officer (DAO) details DAO name: Mark Phillips Phone number: 01792 616 611 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: Swans DSA Phone number: 07547 678 896 Email: [email protected] Website: http://www.swansdsa.org.uk/ Getting to the stadium Train: National Rail have published links to the nearest stations to sporting venues including Swansea City. See here for more information. Bus: Currently, Zeelo coaches don't have wheelchair lifts. However, if supporters are able to get on board with assistance and if their wheelchair can be folded up and stored safely, the coaches will be able to accommodate. Air: ---------- Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points Contact Carys Gallagher on: [email protected] or 01792616402. Additional car parking facilities can be found at the Park and Walk site adjacent to the stadium (approx. 3 mins walk from the stadium) Location SA1 2JT, at a cost of £6 payable cash on the day. West stand car park is approx. 15m and 27m from the outer concourse/walkway. North car park is approx. 20m and 50m from the outer concourse /walkway. Designated drop off- There is a drop off point near the entrance of the stadium adjacent to the Ivor Allchurch statue indicated by a yellow ramp. Ticketing ---------- Entering the stadium ---------- Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 150. PA / Companion seats are located to the side of each wheelchair user space. Lift access in all stands to elevated wheelchair user seating areas. Level access with no gradients in stadium concourse areas. Power-chair charging point: Available upon request in NW corner Easy Access seating spaces: 566. These are located in Row(s) A & J with no steps involved. Additional ambulant seating can be found in Rows K, L, B, and I (If required). However, these additional seats would involve minimal steps (no more than 8 steps, max 20° rake, at end of rows). Please contact the ticket office team who will be able to advise on suitable location to meet specific requirements. Other areas: Swansea City do have spaces in hospitality and VIP areas for away wheelchair users. Accessible concessions The club shop has an accessible service point where staff should be aware that they may need to come around to the front of the counter when communicating with wheelchair users. Currently under review. Swansea City have accessible catering facilities i.e. low level serving counters at kiosks. Accessible toilets There are 30 accessible toilets. Accessible toilets are located in all stands on mezzanine level and ground floor concourse level. (Minimum of 2 per stand) Approximately 10-15 metres on mezzanine, 30 metres as a max for those pitchside. Accessible services Match day commentary provided by local hospital radio. Supporters can pre-book online or through contacting the ticket office. The club also accommodate requests on the day and supporters can request headset from our match day DLO team. There are 10 headsets for Home supporters and 10 for away supporters. Headsets are distributed and collected by the match day DLO team. Swansea do provide facilities for assistance dogs. The key main supporter contacts areas in the stadium have hearing loop provision, including: • Ticket Office • The Club Shop • Main & Hospitality reception. Note: The club also has a portable hearing loop available which can be located in specific service kiosk or hospitality locations within a particular stand. While the club can facilitate requests for this provision on the day. However, booking is advisable to avoid disappointment. Swansea City do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read). Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: ---------- The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].