Ghelamco Arena Stadium name: Ghelamco Arena Club: K.A.A. Gent Address: Ottergemsesteenweg Zuid 808, 9000 Gent, Belgium Club website: https://www.kaagent.be/nl Disability Access Officer (DAO) details DAO name: Wim Beelaert Phone number: 0032476778725 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: ---------- Phone number: ---------- Email: ---------- Website: ---------- Getting to the stadium Train: The stadium is around 3.5km from Gent-Sint-Pieters Railway Station. Bus: ---------- Air: Brussels Airport is connected to Gent by a direct train to Gent-Sint-Pieters Railway Station. Antwerp, Brussels and Ostend Airports are all within 60km of Gent. Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points There are 80 parking spaces around the stadium reserved for home disabled supporters who have a blue card. The holder of the card must be present in the car when parking the car. Spaces cannot be reserved in advance. Away disabled fans may park in the visitors parking for supporters buses (accessible via Akkerhage), if in possession of a blue card. There is a designated drop-off and pick-up point for disabled supporters using taxi services. Ticketing Personal assistant tickets are provided in the price of the disabled supporters ticket. Proof of disability is required. The same scheme applies for the purchase of a season ticket. Please contact the ticket office for further details by email at [email protected]. There is an accessible ticket desk with a lowered counter in the entrance hall of the stadium, and the ticket boxes in areas C and D have lowered counters Entering the stadium ---------- Stadium map ---------- Spectator viewing areas Wheelchair User spaces: Located in each corner of the stadium. At least one Personal Assistant can sit behind each wheelchair user space, and in some areas there is space for 2 accompanying people. Sightlines from all spaces are good. Easy Access seating spaces: Located throughout the stadium for both home and away fans. Boxes 423 and 327 have spaces with extra legroom. Other areas: Box 222 is s designated seating area for blind and partially sighted supporters. Staircases leading to the supporters promenade have studded tiles, and tips of the first and last steps of a staircase are colour contrasted throughout the stadium. Accessible concessions There are 8 food and drink kiosks near the wheelchair user seating areas. Kiosks have low-level counters. There is a cashless payment system in operation in the stadium. Accessible toilets ---------- Accessible services In Box 222, audio-descriptive commentary is provided, with 10 headseats available. Depending on demand the number of headsets may be increased. During the season the signal is amplified so that visiting supporters may also make use of the service. Information is displayed in large text on the 2 large screens in the arena and on the 184 smaller screens in the supporters stands. Pre-recorded reports include subtitles. Information throughout the match such as line-ups and goal scorers is also displayed in text on the large screens. In case of emergency all small screens will automatically go into "safety mode" and all safety messages will be displayed visually. In sections 221-222 deaf and hard of hearing fans may request the use of an earpiece, this is available for 6 supporters but may be increased if there is demand for the service. There are induction loops in place at the main ticket counters. All floors of the stadium are accessible via elevators. Assistance dogs are the only animals that can enter the stadium and may sit in the stands with the disabled supporter. For every home game there are at least 4 volunteers available to provide assistance to disabled supporters. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: ---------- The above information was provided by the club and has not been verified by CAFE. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].