Wembley Stadium


Information pour les supporteurs en situation de handicap


Wembley Stadium


Wembley Stadium





Contact Stade/Club pour les supporteurs en situation de handicap


Becky Syrett

Numéro de téléphone

+44 (0) 20 8795 9684

Groupe de supporteurs en situation de handicap

Nom du Contact

Numéro de téléphone

Adresse email

Adresse du site Web

Accès aux Informations pour les supporteurs en situation de handicap

Comment s’y rendre et se Garer


For information on getting to Wembley and parking please visit: www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess/GettingToWembley

or phone CS parking on +44 (0) 208 795 1758.

Prendre un billet


For information about buying a ticket please contact Wembley Stadium.

Zones réservées aux Spectateurs


Wheelchair userThere are 310 accessible wheelchair user spaces and associated carer/ PA seats available across all levels of the Stadium. Each wheelchair user platform has a dedicated steward to provide assistance where required. 



Blind and partially sightedThere are seats for blind and partially sighted fans around the stadium in general allocation. Sightlines are good and there are no obstructed views.



Deaf hard of hearingThere are spaces for deaf and hard of hearing fans in general allocation. Sightlines are good and there are induction loops in place. All information desks and kiosks, bars and points of sale have induction loop facilities.



Ambulant disabledThere are 100 spaces for ambulant disabled fans and fans accompanied by assistance dogs across all levels. Sightlines are good and there are no obstructed views.







There are 147 accessible toilets within the Stadium. Access to these toilets will be controlled by use of a RADAR key (if you require a key please go to the information desk or ask a steward).


Wembley Stadium has also installed a Changing Places toilet on Level 1 internal concourse Block 104. 


There are 7 ATM machines located around the Stadium, all at accessible height.


Low-level serving counters are available at all food and drink kiosks inside the stadium and are clearly signposted. Signage, tactile and visual indicators within the Stadium are provided where appropriate.




There is an accessible entrance at every set of turnstiles for wheelchair users, semi-ambulant visitors and those accompanied by assistance dogs. All turnstiles are manned by trained stewards. All stewards at Wembley will be trained in assisting disabled visitors. 


There are over twenty lifts including at the entrance points of the Stadium serving all levels, and thirty sets of escalators at the Stadium. Dedicated, accessible lifts are sized for two wheelchair users, personal assistants and an attendant. In the event of an evacuation, accessible lifts will continue to operate.


There are two assistance dog relieving stations (next to turnstiles B & M) located on the east and west external public concourse.


The outer concourse area and ramps are smooth surfaces (tarmac and block work) for ease of access.


An auditory enhancement system providing coverage of the seating bowl and public concourse areas has been installed. The system will provide event audio-descriptive commentary, information and emergency announcements. Wembley Stadium provides a specific commentator for blind and partially sighted visitors. Headsets are available to book by emailing accessforall@wembleystadium.com


There are 100 enhanced amenity seats for ambulant disabled visitors and those accompanied by assistance dogs.


A matchday wheelchair loan service is in operation for amublant disabled fans, available from the stadium perimeter to seat.


Accessible public telephones are located on all public concourses. There are ten information desks distributed across Levels 1, 2 and 5.


Wembley Stadium also has its own dedicated Access (Disability) Liaison Officer. Wembley also have a new customer services team for all events known as "Wembley Connectors". They will be located at tube stations, bus stops and car parks in the Wembley area and inside the Stadium on Levels 1, 2 & 5.



Publications utiles et Réglementations


Pour plus d’information, se référer  à “Accès pour Tous”- le Guide des Bonnes Pratiques de l’ UEFA et du  CAFE pour la Création d’un Stade Accessible et  l’Expérience d’un Jour de Match, disponible ici en 13 langues différentes.

Commentaires des Fans – La parole est à vous!


Avez-vous récemment visité ce stade ? Si oui, merci de partager votre expérience de cette journée de match en postant vos commentaires dans l’emplacement ci-dessous.


Merci de nous parler de votre expérience de cette journée de match – ce qui était bien, ce qui n’était pas bien, ou ce qui devrait être amélioré.


Veuillez télécharger toutes photos ou documents qui permettront d’expliquer votre expérience de cette journée.


Vos commentaires sont importants, ils seront utiles à d’autres fans handicapés souhaitant visiter ce stade, et cela pourra aider le stade ou le club à améliorer ses installations actuelles et ses services. Si vous le désirez, vous pouvez également poster vos commentaires de fans de façon anonyme.


Merci de noter: – afin d’être sûrs que les commentaires postés ne sont pas malintentionnés, ils reçoivent l’autorisation CAFE avant d’être publié sur ce site web.


Si vous avez besoin d’aide pour utiliser cette section, veuillez nous contacter par e-mail à info@cafefootball.eu ou envoyez-nous un tweet à @cafefootball ou bien téléphonez au +44(0)20 8621 2405 ou encore Skypez-nous à cafe-football et nous serons ravis de vous aider!


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