Etihad Stadium Stadium name: Etihad Stadium Club: Manchester City Address: Etihad Campus, Manchester, M11 3FF Club website: https://www.mancity.com/ Disability Access Officer (DAO) details DAO name: Rachael Lomax Phone number: Email: [email protected] Disabled Supporters Association (DSA) details DSA name: ---------- Phone number: ---------- Email: ---------- Website: ---------- Getting to the stadium Train: For information on how to get to the Etihad Stadium, click here. Bus: ---------- Air: ---------- Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points Accessible parking is available at two locations Orange Car Park (180 spaces) which is located approximately 20 metres from the stadium. Blue Car Park (400 spaces) which is located approximately 250 metres from the stadium. Disabled supporters who hold a 'blue badge' may apply for free parking on a match by match basis (subject to availability) 'Pay on the Day' parking is available at the cost of £10. Mini buses and coaches are free of charge. A free shuttle service using buggies operates from the Blue Car Park to transfer supporters who need extra help. This can be pre-booked from the Orange Car Park via the Access Team. Ticketing For accessible tickets, please contact the Access Team by email at [email protected] or tel. 01614441894 (option 1, 2 then 2). Entering the stadium ---------- Stadium map Spectator viewing areas Wheelchair User spaces: 255. Elevated wheelchair spaces are available in all stands at the stadium. There are no pitchside positions . Wheelchair user spaces are also available in hositality and private boxes. Easy Access seating spaces: Ambulant supporters are able to enjoy the game in the Etihad Stadium with their personal assistant (subject to qualification and requirement), from any seat they choose. If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact the Club’s Access Team to discuss their requirements in more detail. We ask all supporters to consider the height and rake of the Level 3 stands as they may not be suitable. Handrails are available to provide support should you choose to sit on this level. There are also rest seats available on the Colin Bell Stand and East Stand Level 2 and Level 3 concourses. AEA seats (117) are available for both home and away supporters. Other areas: ---------- Accessible concessions Catering kiosks are found at regular intervals around the stadium. Each concession has a lowered counter. Handheld menus and straws are available on request. A seat side service is available on level Two accessible platforms in the South-West and South-East corners for disabled supporters who do not have direct access to the concourse. City Store is fully accessible, on a flat even surface with automatic doors. There is a lift to the first floor. Aisles are generally wide with spaces between displays.Seating is available if required. Loop system is available. Lower counters and out facing tills. Staff available to assist. Accessible toilets There are a total of 43 accessible toilets. 26 are available in the main stands, and 17 are available in hospitality. Accessible services Headsets which feature full audio commentary of matches, can be provided for blind and partially sighted supporters upon request. This service is provided free of charge and delivered by our in-house commentary team. Equipment can be requested via Access Team and will be delivered to your seat. Supporters with a hearing aid can also switch to 'T' position to hear the audio commentary depending on their location. The club is exploring areas in the stadium to locate a sensory room. The club has introduced many other ways of enabling its supporters with autism to benefit from a more enjoyable match day experience. There is a support plan which helps with the transition to the Etihad Stadium, including: attendance at a match at the Academy Stadium, orientation visits in advance of match-day, work with the match-day stewards and safeguarding team and the allocation of an accessible entrance or easiest route to seat. For further information please contact the Access Team. We welcome assistance dogs. Water bowls can be provided on request. Orientation visits can be arranged via the Access Team. Dedicated relieving areas are not available. Induction loops are available throughout the stadium including: ticket office, club shop, receptions and key food kiosks. Fixtures lists are available in braille and large print. Disabled supporters are able to enjoy matches at the Etihad Stadium, choosing any hospitality package to suit their needs. Further details can be obtained by contacting Hospitality on +44 (0)161 444 1894 (option 1) or email on [email protected]. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: 29/09/2022 The above information was provided by the club to Level Playing Field (LPF), and has not been verified by CAFE or LPF. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].