Estádio da Luz Stadium name: Estádio da Luz Club: Benfica Address: Av. Eusébio da Silva Ferreira, 1500-313 Lisboa, Portugal Club website: https://www.slbenfica.pt/en-us Disability Access Officer (DAO) details DAO name: Nuna Bolas Phone number: ---------- Email: [email protected] Disabled Supporters Association (DSA) details DSA name: ---------- Phone number: ---------- Email: ---------- Website: ---------- Getting to the stadium Train: Santa Apolonia has connections to many of Europe’s biggest cities via direct trains from Paris and Madrid. The station is situated in the district of Alfama. Bus: There are a number of accessible buses in the city, provided by Carris. Bus lines 703, 726, 729 (including audio guide) and 767 stop near the stadium. The company also offers a door-to-door service for fans in the Lisbon region with limited mobility and their companions. This service is available 7 days a week and can carry 5 wheelchairs. For more information, please visit www.carris.pt/pt/mobilidade-reduzida. Air: The main airport in the city is Lisbon Portela Airport, with many international connections across a large number of European destinations available. MyWay disabled assistance desks can be found in both terminals. Metro/Tram: 31 of the 52 metro stations in Lisbon are fully accessible for disabled passengers. This is mostly the newer stations, and they are equipped with elevators, escalators and moving walkways. The stations closest to the stadium, Colégio Militar/Luz and Alto dos Moinhos, are not accessible. Taxi: ---------- Accessible parking and drop-off/pick-up points Disabled fans can pre-book accessible parking spaces by tel. 707 200 100. There are 5 spaces on level 0 (park 5, next to the Praça Centenarium) and on the parking in level -3. The spaces on level -3 have access to a lift and are available subject to availability. Ticketing Tickets for wheelchair users are the same price as for non-disabled fans, and a complimentary companion ticket is provided as a reasonable adjustment. When purchasing a ticket, fans may need to present proof of disability (cartão de portador de deficiência or comprovativo da Junta Médica). Fans with specific requirements should contact the club ahead of the match to make the most suitable seating arrangements. Entering the stadium Wheelchair users seated in the Coca-Cola Stand should use gates 25 and 26, those in the MEO Stand should use gates 17 and 19, those in the Moche Stand should use gates 4 and 32, and those in the Sagres Stand should use gates 10 and 11. Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 72. Located on Level 0 around the back of the bottom tier on specific platforms. 12 of these spaces are in the Coca-Cola Stand, 24 are in the MEO Stand, 24 are in the Moche Stand, and 12 are in the Agres Stand. Spaces are sheltered and elevated, but non-disabled fans sat in front can cause obstructions to sightlines. Personal Assistants can be seated adjacent to wheelchair users. Easy Access seating spaces: Spaces can be requested when purchasing a ticket. Spaces are located at the top of the first level. Sightlines are good. Other areas: Blind and partially sighted supporters may sit anywhere in the stadium. Fans accompanied by a guide or assistance dog may be offered a space on the accessible seating platforms, and should contact the club in advance of the match. Accessible concessions Refreshment kiosks are located at convenient points around the stadium concourses. However, the stadium does not provide any kiosks with low-level counters for wheelchair users. Accessible toilets There are 8 accessible toilets, conveniently located for the wheelchair user viewing areas on Level 0. Of these 8, there are 4 in the MEO Stand and 2 in both the Coca-Cola and Sagres Stands. They are of a good standard and easily identifiable. 4 additional accessible toilets are located on level 1 in the hospitality and VIP areas. Accessible services Audio-descriptive commentary is currently not provided at the stadium. The club has 5 wheelchairs available in the Museum and 1 in Public Relations Management. It is their intention to create a communal space at Gate 18, where there will be 3 wheelchairs available for matchdays and visits to the stadium. They cannot be reserved, but stewards will be there to help at all entrances. These wheelchairs cannot be used on the accessible platforms, nor for the entire event as they need to be available for any eventuality. To find out about the specific accessible services available, please contact the club. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: ---------- The above information was provided by the club and has not been verified by CAFE. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected]ball.eu.