Stadium name: Estadio Wanda Metropolitano 

Club: Atlético Madrid

Address: Av. de Luis Aragonés, 4, 28022 Madrid, Spain

Club website: https://en.atleticodemadrid.com/ 

Disability Access Officer (DAO) details

DAO name: María Castelló Talavera

Phone number: +34 902 260 403

Email: [email protected]

Email address for accessibility enquiries

[email protected]

Disabled Supporters Association (DSA) details

DSA name: Atleticos sin Barreras

Contact name: Felix Rodriguez

Phone number:

Email: [email protected]

Website: ----------

Getting to the stadium

Train: Madrid is linked by rail to many of Spain's major towns and cities. The main rail station in Madrid is Madrid Puerta de Atocha, which is less than 4km from the stadium.

Bus: Nearly all bus services in the city of Madrid are accessible for disabled passengers. The closest bus station to the stadium is located around 100 metres from the stadium.

Air: Madrid Barajas Airport is Spain's biggest airport and the 4th busiest in Europe, with many direct connections.

Metro/Tram: To view a list of accessible metro stations in Madrid, please click here. The nearest accessible station to the stadium is Estadio Metropolitano which is located approximately 300 metres from the stadium. Access to the stadium from the metro station is via a steep slope which some wheelchair users may need assistance with.

Taxi: ----------

Accessible parking and drop-off/pick-up points

Accessible parking spaces are available at the stadium in both the club's exterior and underground car parks. To arrange a car parking space, please email the club directly on [email protected]

The club advise that a drop-off / pick-up point for disabled spectators arriving by private car or taxi is located at the entrance to the underground car park W1.

Ticketing

To purchase accessible area tickets, spectators are advised to email the club directly on [email protected]

Should disabled spectators need to collect match tickets in person, a low-level window can be found at the club's ticket office on Plaza de Grecia at the stadium.

A complimentary companion ticket is provided to disabled spectators who require one.

Entering the stadium

The accessible entrance point is at Gate 41.

Stadium map

Spectator viewing areas

Wheelchair User spaces: 99. 

Located on Level 2 (middle tier). There are five elevated platforms in the South sector (blocks 232, 233, 234, 237 and 238) and five elevated platforms in the North sector (214, 215, 218, 219 and 220). Sightlines from the elevated platforms are good and unobstructed.

The remaining wheelchair user on Level 2 are not on raised platforms and sightlines from these spaces can be obstructed if supporters in the seats in front stand.

Companion seats are located next to the wheelchair user spaces.

There are no wheelchair user spaces available in the away supporters sector.

Easy Access seating spaces: 106. 

Located across the South and East stands, on Row 13.

The club have advised that any unsold wheelchair user spaces can also be sold as easy access seats should they be required. 

There are no easy access seating available in the away supporters sector. 

Other areas: ----------

Accessible concessions

The stadium has advised that there are low-level serving counters available at all concessions on level 2. Concessions are located close to accessible seat areas.

Accessible toilets

There are 10 accessible toilets located across level 2. Only one of these toilets is a stand-alone unisex toilet located between blocks 201 - 203. There are five accessible toilets located in the women's toilets and four accessible toilets in the men's toilets between blocks 231 and 239. 

There is signage using the internationally recognised symbol of disability to indicate the toilet blocks in which the accessible cubicles are located. The accessible toilet door also has signage placed upon them.

Accessible toilets depending on the size of user's wheelchair can support either left or right hand transfer.

There is no Changing Place facility available at the stadium.

Accessible services

Audio-descriptive commentary (ADC) is currently not available at the stadium.

There are currently no assisted listening devices (hearing loops) available within the stadium bowl or at customer facing points.

Guide and assistance dogs are permitted into the stadium.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here.

Stadium photos

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Last Updated: 30/10/2019

The above information was provided by the club and has not been verified by CAFE.

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here.

For further information, please contact CAFE at [email protected].