Shakhtar Donetsk


Stadium Information


Shakhtar Donetsk


Donbass Arena


Cheluskintsev 189e,




Club / Stadium Contact for Disabled Supporters


Andrey Gladchenko

Telephone number


Email address

Website address

Disabled Supporters Group

Contact Name


Telephone number

Email address

Access Information for Disabled Supporters

Getting there and Parking


Donetsk has a large international airport with many domestic and overseas connections.


There are many rail and tram services within the city, and electric trolley buses are also in operation.


At the stadium, there is a considerable amount of accessible parking for disabled supporters. This is located around 50m from the stadium entrance and permits are sent with tickets once they have been booked. Accessible drop-off points are around 500m away from the stadium.

Getting a Ticket


For information on how to buy a ticket, please contact the club directly.

Spectator Viewing areas


Wheelchair userThere are 104 spaces for wheelchair users in the stadium, and 92 seats nearby for Personal Assistants. They are located around four different areas on Level 1. Home and away fans sit with their own supporters. Spaces are sheltered and elevated, with good sightlines. Spaces for wheelchair users have warmed floors.


Blind and partially sightedBlind and partially sighted supporters may sit anywhere in the stadium. Guide dogs are allowed, and dedicated toilets and food and water bowls are available for them. Signage has been created in contrasting colours.


Deaf or hard of hearingDeaf and hard or hearing supporters may also sit in any section of the stadium. Urgent messages will be displayed on the big screen, but there are no audio induction loops in the stadium.


Ambulant disabledDedicated amenity seats are available for ambulant disabled supporters, and these can be easily requested when purchasing tickets. These seats are located at the top of the first level, and sightlines are good.



There are accessible refreshment kiosks at all levels. These kiosks have ramps and are very close to the seating areas for disabled supporters.


There are 12 accessible toilets, located throughout the stadium on Level 3. Toilets are clearly signposted and monitored by stewards. The toilets are large, have grab rails and low sinks, and the colour of the furniture contrasts to the walls and floor.



For more information on the services available for disabled supporters, please contact the club directly.

Useful Publications and Policies


For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.


For the detailed CAFE stadia report in English please click here.


For the detailed CAFE stadia report in Russian please click here.

Disabled fans using audio descriptive commentary

Disabled fans using audio descriptive commentary


More Stadium Photos

Accessible seating area and sightline

Accessible seating area and sightline

Accessible seating area and sightline
Accessible seating area and sightline
Accessible seating area and sightline
Accessible refreshment kiosks

Ramp at refreshment kiosks

Ramp should be of a slight gradient and give a wheelchair user enough space to turn around.

Accessible toilet

Accessible toilet

Toilet and furniture should be in contrasting colours to increase visibility. Toilets should be available in a variety of layouts to allow for both left and right handed transfer from wheelchair to toilet.

Accessible toilet
Accessible entrance

Accessible entrance

Accessible stadium entrance

Accessible stadium entrance



Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.


Please tell us about your match day experience - what was good, not good or could be improved.


Please upload any photos or any documents that help to explain your match day experience.


Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.


Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.


If you require assistance in using this section, please contact us by email at or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.


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