Atletico Madrid

 

Stadium Information

Club

Atletico Madrid

Stadium

Estadio Wanda Metropolitano

Address

Av. de Luis Aragones

4 28022

Madrid

Spain

Club / Stadium Contact for Disabled Supporters

Name

Marcela Montesi

Telephone number

+34 902 260 403

Website address

Disabled Supporters Group

Contact Name

Atleticos sin Barreras

Telephone number

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

Madrid Barajas Airport is Spain's biggest airport and the 4th busiest in Europe, with many direct connections.

 

Madrid is linked by rail to many of Spain's major towns and cities. The main rail station in Madrid is Madrid Puerta de Atocha, which is less than 4km from the stadium.

 

Nearly all bus services in the city of Madrid are accessible for disabled passengers. The closest bus station to the stadium is located around 100 metres from the stadium.

 

To view a list of accessible metro stations in Madrid, please click here. The nearest accessible station to the stadium is Estadio Metropolitano which is located approximately 300 metres from the stadium. Access to the stadium from the metro station is via a steep slope which some wheelchair users may need assistance with.

 

Accessible parking spaces are available at the stadium in both the club's exterior and underground car parks. To arrange a car parking space, please email the club directly on sociosdiscapacitados@atleticodemadrid.com

 

The club advise that a drop-off / pick-up point for disabled spectators arriving by private car or taxi is located at the entrance to the underground car park W1.

Getting a Ticket

 

To purchase accessible area tickets, spectators are advised to email the club directly on sociosdiscapacitados@atleticodemadrid.com

 

Should disabled spectators need to coolect match tickets in person, a low-level window can be found at the club's ticket office on Plaza de Grecia at the stadium.

 

A complimentary companion ticket is provided to disabled spectators who require one.

Spectator Viewing areas

 

The accessible entrance point is at Gate 41.

 

The stadium has 99 wheelchair user spaces  located on level 2 - 62 in the South stand and 37 in the East stand. Companion seats are located next to the wheelchair user spaces. Sightlines from all wheelchair user spaces can be obstructed if supporters in seats in front stand.

 

Club has advised CAFE there is 106 dedicated easy access seats split across the South and East stands. These are located on Row 13. The club have also advised that any unsold wheelchair user spaces can be sold as easy access seats should there be a requirement.

 

CAFE understands there is no accessible seating available in the away supporters section.

Amenities

 

There are 10 accessible toilets located across level 2. Only one of these toilets is a stand-alone unisex toilet located between blocks 201 - 203. There are five accessible toilets located in the women's toilet and four accessible toilets in the men's toilets between blocks 231 and 239. 

 

There is signage using the internationally recognised symbol of disability to indicate the toilet blocks in which the accessible cubicles are located. The accessible toilet door also has signage placed upon them.

 

Accessible toilets depending on the size of user's wheelchair can support either left or right hand transfer.

 

There is no Changing Place facility available at the stadium.

 

The stadium has advised that there are low-level serving counters available at all concessions on level 2. Concessions are located close to accessiible seat areas.

 

 

 

 

 

Services

 

Audio-decriptive commentary (ADC) is currently not available at the stadium.

 

There are currently no assisted listening devices (hearing loops) available within the stadium bowl or at customer facing points.

 

Guide and assistance dogs are permitted into the stadium.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Anthony Joy

Match: Atletico Madrid v Arsenal, Europa League Semi Final 2nd Leg, 03/05/18

Published: 27/10/2018

 

Match: Atletico Madrid v Arsenal, Europa League Semi Final 2nd Leg, 03/05/18

 

Arsenal are used to winning semi finals, however I don’t think any Arsenal fan travelled to Madrid with any high degree of confidence.  If this was to be our final matchday of the Europa League for the season, we going to enjoy the Spanish sunshine, some traditional fayre and the chance to visit a modern new stadium with hopefully some great facilities.   

 

Getting There & Parking

Having spent the afternoon in a part of the city without a nearby accessible metro station, I opted to take a taxi along with some friends.   This was direct to the stadium and allowed us to mingle with the Atletico fans before the game, and take some pictures of the impressive exterior of the Wanda Metropolitano Stadium – It may have the largest flag Ive ever seen.

 

After the game, I went with the majority of Arsenal fans in a Police escort through a subway tunnel and along a dirt track back to the Estadio Metropolitano Station (formerly on some maps Estadio Olympico Station). Coming out we had to go down a pretty steep ramp into a subway and walk for about 10 minutes to access the metro station  You could access the platform via 2 separate lifts, and once the crowds had moved, this was pretty straightforward.  I boarded at the front carriage as it has a bit more room that a standard carriage.

 

Getting a Ticket

Our tickets were arranged through Arsenal and were located in Block 107. We were at the back of the lower tier. Arsenal took 6 wheelchair users to Spain. Disappointing not to be in the away fans section.

 

Spectator Viewing Areas

The wheelchair section was at the back of the lower tier, with companion seats to the side. Unfortunately, when the Atletico Madrid fans stood in front, which was quite a lot particularly towards the latter parts of the game, the view was very obscured. We all felt this was very disappointing to see in such a new stadium.  I was on the end of the row so had the aisle to assist me look around the fans standing.  My fellow wheelchair users didn’t have this same opportunity.   

 

Amenities

The concourse behind the wheelchair seating is wide and spacious.   There are nearby food and refreshment kiosks, but they didn’t have a lowered counter so reaching up for anything hot could be an issue.

 

There was a large disabled toilet immediately behind out seating area.

 

 

 

 

 

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Aubrey Bingham

Match: Atletico v AC Milan

Published: 29/4/2014

 

Recently attended the Champions League match Atletico Madrid v AC Milan at the Vicente Calderon.  Was able to contact Atletico ticket office by email and pay for the tickets by credit card.  We collected the tickets from the ticket office on the day of the match.

Wheelchair access into the stadium was via a gate right beside the ticket office.

We were in the front row of the main stand, situated just behind the away team dugout, it was an excellent viewing spot (see attached pics)

The atmosphere at the match was electric with the Atletico fans in fine voice and even more so as they went on to win 4-1.

To get to the stadium from Madrid City Centre, we got the metro out to near the park which runs along the banks of the Manizares River and made our way to the stadium along the river side walk which is all wheelchair accessible with a couple of cafes en route if you need refreshments.

After the game we went for a drink nearby to let the crowds die down and then got a taxi back to the city centre which was only 10-12 euros.

Apparently Atletico are moving to a new stadium..........

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