East End Park Stadium name: Dunfermline Athletic Club: East End Park Address: Halbeath Road, Dunfermline, KY12 7RB Club website: https://www.dafc.co.uk/ Disability Access Officer (DAO) details DAO name: Kenny Cowan Phone number: +44 (0) 7596 474728 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: Dunfermline Athletic Disabled Supporters' Club (DADSC) Contact name: John Simpson Phone number: +44 (0) 7840 205407 Email: [email protected] Website: http://dadsc.fife.net Getting to the stadium Train: The nearest train station to the East End Park is Dunfermline Town. The stadium is approximately 1.3km from here. Dunfermline Town is fully accessible for disabled passengers. Dunfermline Queen Margaret station is 1.9km from the East End Park. This station has restricted access for disabled passengers. A taxi from Dunfermline town / Dunfermline Queen Margaret to East End Park is approximately £5 and could take approximately 5-15 minutes depending on matchday traffic Bus: Supporters can take Stagecoach Fife X26 to the bus stop opposite East End Park. It is also possible to reach the stadium via Halbeath Park n Ride bus bus X27 or a Dunfermline Bus Station bus 19A or X27. In normal operating procedure, buses on these routes are accessible for wheelchair users with low-level floors and space for a wheelchair user Air: ---------- Metro/Tram: ---------- Taxi: Village Cabz & Taxis in Dunfermline provide a wheelchair accessible vehicle (1 wheelchair and 1 passenger). These vehicles need to be pre-booked ahead of journeys by telephoning on +44 (0) 1383 697863. Accessible parking and drop-off / pick-up points The Club has six dedicated parking spaces for disabled away fans behind the East Stand, available on a first come first served basis. Please enter the Main car park via Leys Park Road and follow the stewards`directions. These spaces are available free of charge. For home fans, there are ten dedicated parking spaces for disabled fans behind the West end of the North Stand and these are also accessible from Leys Park Road. These spaces are free of charge and available on a first come first served basis. Eligibility for disabled parking (eg valid blue badge) should be visible for inspection. When the marked disabled spaces are full, cars should be parked in accordance with the stewards` instructions. Drop-off points / pick-up points are not available. If either of these services are required, supporters are advised to contact the club's Disability Access Officer for further information. Ticketing Disabled supporters can purchase season tickets, or tickets on a match by match basis, and receive a discount of up to 50% compared to the equivalent standard rate. Tickets can be purchased via website (http://www.dafctickets.co.uk). Alternatively match tickets will go on sale six weeks prior to day of the match via the phone - +44 (0) 01383 745909, or in the Shop and Ticket Office. There is no limit to the number of tickets available to disabled supporters, although East End Park is only able to accommodate 19 home wheelchair users and 12 away wheelchair users, and therefore tickets for this group of supporters are subject to availability. Where a disabled supporter requires a carer or Personal Assistant, that person will be admitted free of charge. Proof of disability is required from those supporters wishing to purchase a disabled concession priced ticket. Proof of eligibility for a disabled concession is required for the first ticket purchase per season only although the Club reserves the right to request proof of eligibility at any time. Please note the decision of the Ticket Office Manager is final in assessing eligibility for this concession rate. We welcome dialogue with anyone who is unsure as to eligibility and would ask for this to be done in advance of a game by contacting the Ticket Office. The Club encourages fans with disabilities to inform them of their personal situations in order to allow them to make the matchday experience as comfortable as possible. Arrangements can also be made for any fan suffering from a temporary disability (e.g. broken leg/ankle) which could affect their ease of access to and from the stadium (subject to availability and sufficient notice). The Club Shop and Ticket Office is situated on Halbeath Road, and access to it is down a short flight of stairs, so anyone requiring assistance should notify a steward, Match Buddy or member of the Club staff. Access for wheelchair users is via a Lift at main entrance/reception – lift specifications are 2ft 8 x 4ft (Width x Length) and weight allowance 48 stone (includes chair & person). Entering the stadium Step-free access is available at Norrie McCathie (West) Stand for home supporters, in the East Stand (for away supporters) and in the South-East corner of the Main Stand. Matchday stewards will direct supporters to the relevant entrance. Stadium map ---------- Spectator viewing areas Wheelchair User spaces: All spaces are on elevated platforms with step-free access from outside the stadium and a good view of the whole of the pitch. There are 12 spaces for home supporters in the West (Norrie McCathie) Stand, with a further seven spaces in the south east corner of the Main Stand. Supporters please be aware that some or all of these may be reserved for season ticket holders, the club advise to check availability with the club's DAO or ticket office. There are 12 spaces for away supporters in the East stand. Easy Access seating spaces: Ambulant disabled supporters can be accommodated within every stand at the stadium. Some adapted seats are also available, and the Ticket Office will allocate these on request. Please note that access to all seats in the Main Stand and the North-West stand is via stairs. Other areas: There are dedicated seats in the Norrie McCathie (West) Stand for blind and partially sighted supporters who are accompanied by a guide dog. Please contact the Ticket Office or Disability Access Officer in advance to reserve these seats. Hospitality area Hospitality takes place in the Purvis Suite which is accessible to wheelchair users via two separate lift systems. The Lift at reception is 2ft 8 x 4ft (Width x Length) and weight allowance 48 stone (includes chair & person) The Purvis Suite lift is 2ft 3 x 3ft 2 (Width x Length) and weight allowance 36 stone (includes chair & person) Wheelchair users can view the match from one of our pitchside boxes on the Purvis Suite level by requesting this at the time of booking. Boxes are subject to an additional charge and are subject to availability. If no boxes are available, wheelchair users can see the match from our external viewing platform in front of the East end of the Main Stand. Please advise of any accessibility requirements at time of booking.Please note that bookings can only be taken until 4pm on the Friday before the game, to ensure the relevant numbers can be catered for. Accessible concessions Each stand has catering facilities, and refreshment orders can be placed with Match Buddies prior to halftime. Orders are cash only. Accessible toilets There are accessible toilets in both the home and away stands (Norrie McCathie and East Stand) and there is an accessible toilet for users of the viewing platform at the South-East corner of the Main Stand. Club stewards regularly check these toilets but supporters are also asked to report any problems with their use to the nearest steward or Match Buddy on the day. Accessible services On-site audio match commentary service is available on request free of charge for Dunfermline Athletic games played at East End Park throughout the season, using recently upgraded “Aural Aide Wide Band Series” equipment provided with the support and assistance of the Rex Blind Parties and Access Audio Ltd. The commentary is provided by David Henderson, a member of the Pars TV team, who can be contacted via the Ticket Office, the Disability Access Officer, or direct by phoning +44 (0) 07955 217636. The Club has a volunteer Match Buddy system on match days, whereby users of the viewing platforms are helped to buy refreshments, programmes, 50:50 tickets etc., as well as being supplied with special fleece blankets for cold weather. Match Buddies can be identified by their light-blue hi-vis vests. We have a single wheelchair available for loan and audio commentary equipment, which is subject to availability on match days. Please contact club Disability Access Officer to make necessary arrangements. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: 19/09/2019 The above information was provided by the club and has not been verified by CAFE. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].