De Kuip Stadium name: De Kuip (Stadion Feijenoord) Club: Feyenoord Address: Van Zandvlietplein 1, 3077 AA Rotterdam, Netherlands Club website: www.feyenoord.com / www.dekuip.com Disability Access Officer (DAO) details DAO name: Steven Burger Phone number: +31(0)6 8300 3365 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: Mindervalide Defeijenoorder Contact name: Leo van der End Email: [email protected] Website: www.defeijenoorder.nl/mindervaliden/ Getting to the stadium Train: The nearest train station to De Kuip is NS Station Rotterdam Stadium. This station is in use on matchdays and some events days. It is situated right next to De Kuip and can be reached by train from Rotterdam Centraal Station, Rotterdam Zuid, Rotterdam Lombardijen and Dordrecht Central Station. It is an approximate two minute walk from the NS Station Rotterdam Stadium to the stadium. Disabled passengers travelling to Rotterdam from within the Netherlands are advised to book assistance with boarding and alighting trains as well as wayfinding through stations at least one hour prior to travelling by calling the NS Travel Assistance Contact Centre on +31 (0) 30 235 78 22 (open 24 hours, 7 days a week). The reservation of wheelchair user spaces can also be made via the NS Travel Assistance Contact Centre Further information on booking assistance can be found here (English language version) or here (Dutch language version) For further information on accessible train travel in Rotterdam, please see here (English language version) or here (Dutch language version) Tram: Lines 2, 20, 21, 23, 24 and 25 are accessible. Not all stations on lines 4 or 7 are accessible. Wheelchair users are advised to board at doors 1 and 2 for level entry. Accessible tramlines can be easily identified by the wheelchair sticker placed at these stops. Further information on accessible tram travel in Rotterdam can be found here To get to the De Kuip from Rotterdam Centraal Station, take tram line 23 or 12 (tram line 12 is only in service on matchdays) in the direction of Beverwaard and alight at Stadion Feijenoord. It is an approximate three minute walk from the tram stop to the stadium. Journey time is approximately 20 minutes. Both stations and all vehicles are wheelchair accessible. Bus: From Zuidplein, take bus 77 in the direction SS Rotterdam and alight at stop Breeplein. From here it’s a 5-minute walk via Breeweg over the stadium viaduct. If you are travelling on matchdays, the bus is free of charge three hours before kick-off until three hours after the final whistle, by showing your valid matchday ticket when boarding. Several bus routes and vehicles are accessible for wheelchair users. On these routes, buses have low-level floors and space for at least one wheelchair user Accessible buses can by identified by the wheelchair sticker placed at these stops. Further information on accessible bus travel in Rotterdam can be found here Air: The nearest airport is Rotterdam - The Hague Airport, located approximately 6 kilometres from Rotterdam city centre. From the airport, take shuttle bus 33 in the direction of Overschie to Rotterdam Centraal Station. Journey time is approximately 30 minutes. From here supporters can the train or metro to the stadium. Taxi: ---------- For further information about public transport in Rotterdam please visit the RET website Accessible parking and drop-off/pick-up points On presentation of a national valid accessible parking pass, an accessible parking space will be given in car park area P8 (the Olympia side of the stadium). From parking area P8, disabled spectators can enter the stadium via gate 25. Gate 25 is the closest accessible entrance to the accessible car park and is located next to the Feyenoord Service & Tickets building. Upon arrival at gate 25, spectators must present their season ticket, an accompanying season ticket for their companion or a regular match ticket. Taxis are able to drop disabled spectators off at the front of the stadium. Ticketing Tickets can be purchased on matchdays at the counters of Feyenoord Service & Tickets. They are located on the Olympia side of the stadium (Olympiaweg 50). The counters are open 3.5 hours before kick and close when the first half of the match is played. Wheelchair users can ring a bell on the lower counter and someone from Service & Tickets will come and assist. Entering the stadium The accessible entrance for home and away disabled fans is at gate 25 in the corner of the Gerard Meijer Tribune and Olympiatribune. Upon entering the stadium, disabled spectators are advised to follow the blue line to the disabled sections inside the stadium. Stadium map Spectator viewing areas Wheelchair User spaces: There are around 100 wheelchair user spaces across sector Y in the Willem Van Hanegem Tribune and sector Z in the Olympiatribune. The majority of these spaces are sold as a season tickets, so there are only a limited number of match by match tickets available. The disabled sections are not covered. When it’s raining there is a chance that the supporters in these sections will get wet. Easy Access seating spaces: ---------- Other areas: ---------- Accessible concessions Halfway between sectors Y and Z there is a low-level catering counter. Accessible toilets An accessible toilet is available in sector Z. Accessible services ---------- Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos Sightlines from wheelchair user spaces Last Updated: 26/09/2019 The above information was provided by the club and has not been verified by CAFE. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].