Cardiff City Stadium Stadium name: Cardiff City Stadium Club: Cardiff City F.C. Address: Leckwith Road, Cardiff, CF11 8AZ Club website: www.cardiffcity.co.uk Disability Access Officer (DAO) details DAO name: Adam Gilliatt Phone number: +44(0)8453651115 Email: [email protected] Disabled Supporters Association (DSA) details DSA name: ---------- Phone number: ---------- Email: ---------- Website: ---------- Getting to the stadium Train: Cardiff Central has connections to many major local and long-distance cities, including London, Birmingham, Manchester and Bristol, as well as major port towns such as Portsmouthand Holyhead. Platforms 1-7 can be accessed via the lifts in the corridor next to the convenience store, and platform 0 can be accessed via the lifts in the main concourse. Ramps are available for transferring between the platform and the train, and station wheelchairs can be used if required. For more information, please call +44(0)8453 003 005 or contact your journey provider. The nearest train station to the stadium is Ninian Park; however this is routinely not in service on matchdays. Grangetown is the next nearest station –this is approximately 10-15 minutes’ walk away from the stadium. Trains from Cardiff Central do run to Grangetown, however please remember that this route may be particularly busy on matchday.Grangetown Station is operated by Arriva Trains Wales, and more information about the station andits accessible facilities and services can be found at http://www.arrivatrainswales.co.uk/stations/GTN/. Bus: Cardiff Bus number 95 running between Cardiff Central Bus Station and Barry Island stops directly outside the stadium. Not all buses may be completely accessible, and you should contact Cardiff Bus in advance for further guidance. Air: Cardiff City is the closest international airport. There is just one terminal at Cardiff Airport, and disabled passengers who may require assistance are advised to pre-book this withtheir tour operator or airline. Alternatively,assistance can be bookeddirectly with Cardiff Airport by contacting +44(0)1446 729329 or e-mailing [email protected]. More information about Cardiff Airport can be found at http://www.cardiff-airport.com/en/. Metro/Tram: ---------- Taxi: ---------- Accessible parking and drop-off/pick-up points Accessible parking is available at the stadium, and it also had a drop-off point. Please contact the Disability Access Officer (DAO) for more information. Ticketing Accessible tickets can be purchased by emailing [email protected] or phoning +44(0)8442481876. Entering the stadium The stadium has 7 accessible entrances. Home disabled supporters should use the Main Reception, Corporate Entrance 2, Corporate Entrance 16, Gate 5, Gate 7 or Gate 10. Visiting disabled supporters should use Gate 12. For supporters who have tickets for the upper levels, there are lifts at the entrances. Stadium map ---------- Spectator viewing areas Wheelchair User spaces: 171. Located in all areas of the stadium, with good sightlines and unobstructed views. Companions are sat adjacent to wheelchair users. Easy Access seating spaces: Available. The club advises that fans who require easy access seating contact the ticket office prior to booking tickets to discuss their specific access requirements. Other areas: Differently disabled supporters are requested to contact the ticket office to discuss their specific access requirements. Every effort will be made by the club to accommodate specific access requirements. Accessible concessions Catering kiosks inside all areas of the stadium are accessible, with low-serving counters. Accessible toilets There are 30 accessible toilets, located across all floors of the stadium. Toilets are fitted with RADAR locks. Supporters who do not have their own RADAR should find their nearest steward, who will be able to arrange access. Accessible services Supporters who wish to attend an event at the stadium with an assistance dog must contact the Disability Access Officer (DAO) so the club can ensure that the appropriate tickets and arrangements are in place ahead of the game. The stadium has installed hearing loops for deaf and hard of hearing spectators to use. Useful publications and policies For more information on facilities available at the stadium, please see the club's accessibility guide, available here. For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: 15/07/2014 The above information comes from a CAFE information guide on the UEFA Super Cup 2014. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].