Beşiktaş Park Stadium name: Beşiktaş Park / Vodaphone Arena Club: Beşiktaş Address: 1 Kadirgalar Street, Visnezade, Besiktas, Istanbul, 34357 Club website: https://bjk.com.tr/tr Disability Access Officer (DAO) details DAO name: ---------- Phone number: ---------- Email: ---------- Disabled Supporters Association (DSA) details DSA name: ---------- Phone number: ---------- Email: ---------- Website: ---------- Getting to the stadium Train: Istanbul has two main train stations, Haydarpaşa station and Sirkeci station. Haydarpaşa is currently closed for restoration. Sirkeci station is located approximately 4km from the stadium. Sirkeci has limited accessible features and services for disabled passengers. CAFE is not able to confirm how assistance with boarding and alighting can be arranged at the station, though according to the Metro Istanbul, the station has ramped access for wheelchair users. Most of the pedestrian routes and routes from all public transport hubs involve very steep sloped pavement. Bus: To use all public transport in Istanbul, a magnetic card called the Istanbul Kart is required, which can be bought at major transit stops. The card must be preloaded with credit and one card can be used for up to 5 passengers. In Istanbul, yellow buses are usually equipped specifically for disabled access, but there are few accessible buses on the main Istanbul bus routes. CAFE is not able to confirm if audible and / or visual announcements are available. For more information on accessible bus travel in Istanbul, contact the İETT by email [email protected] or tel. 444 1871 (this number can only be dialed from within Turkey, from any landline or mobile). Air: Istanbul Airport is the main international station serving Istanbul, with many domestic and international connections. The airport is located approximately 45km from Beşiktaş Park. The airport terminal building is accessible for disabled passengers with the terminal building having automatic entrance doors, lifts, ramps and accessible toilets. To get to Istanbul city centre from the airport, disabled passengers who require accessible transport, are advised to take a taxi from the official taxi ranks located just outside the terminal building. CAFE would recommend that disabled passengers pre-book journeys in advance. There is also a shuttle service offered by Havaist running from the airport which has 20 lines serving 65 stations, including central Istanbul. CAFE is unable to confirm whether shuttle buses are accessible. Metro/Tram: Istanbul has a metro system made up of rapid-transit trains, trams and funiculars which operate from 06:00 to 24:00. Trams are the most accessible public transportation option in Istanbul. A majority but not all stations are equipped with ramps to the platform and have flat access onto trams. CAFE is not able to confirm if audible and / or visual announcements are available. The nearest accessible tram stop to the stadium is Kabatas, approximately 600m from the stadium. For information on accessibility for disabled passengers using the Istanbul metro system, please visit the Metro Istanbul website: https://www.metro.istanbul/Home/Sayfa?q=eri%C5%9Filebilirlik-hizmetleri. An accessibility map of the Istanbul transport system is also available to download https://www.metro.istanbul/YolcuHizmetleri/AgHaritalari. Taxi: Most taxis in Istanbul are not wheelchair accessible. However, some accessible turquoise taxis have recently been introduced and are the most suitable form of transport for disabled spectators. CAFE would recommend that disabled passengers pre-book journeys in advance and explain any access requirements to ensure a suitable vehicle. Accessible parking and drop-off/pick-up points Beşiktaş Park is easily accessible by car. There are 12 accessible parking spaces available on Level -1 of the stadium's underground car park. There are currently no designated drop-off and pick-up points at the stadium. Ticketing Once a supporter has registered their details with the club, accessibility ticket requests can be made to the club digitally via an online application form. Supporters can register with the club online, directly at the ticket office, or via telephone.Tickets are allocated on a first come, first served basis. They are collected on matchday from the ticket office. Disabled fans who require a companion are entitled to a companion ticket at the stadium. The stadium ticket office has no low-level counters. Entering the stadium The club have confirmed accessible viewing areas are only accessible via a lift located near the stadium ticket office. Once disabled spectators have reached level 0, there is directional signage available to indicate the location of the wheelchair viewing areas Stadium map Spectator viewing areas Wheelchair User spaces: 29. Companion seating is located adjacent to wheelchair user spaces. Spaces are located on Level 0, in section K1 of North Stand. Sightlines are adequate if supporters in front remain seated. Wheelchair viewing platforms can be found in blocks 106, 107, 109, 110, 111 and 112 are accessed via a short, steep ramp. Easy Access seating spaces: 60. Seats are located in section K4 of North Stand. Sightlines are obstructed if supporters in front stand, and some may be poor if supporters in front remain seated. Easy access seats can be found in blocks 106, 107, 108, 109, 110, 111 and 112 Other areas: ---------- Accessible concessions There are no concessions with designated low-level counters near accessible seating areas. However, there is a wider aisle lane for wheelchair users. Accessible toilets There are 6 wheelchair-accessible toilets located at various points throughout the North stand, close to wheelchair user areas. All toilets are unisex. Toilets are locked by the club's own keys, but are unlocked on matchdays. Keys are used to lock doors from the inside on a matchday Accessible services Guide and assistance dogs are not permitted to enter the stadium. An accessible first aid room is located in the North stand, close to the wheelchair user viewing platforms. Useful publications and policies For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages here. Stadium photos ---------- Last Updated: 02/10/2019 The above information comes from a CAFE stadia report. Fans comments If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer. Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services. If you wish to send more detailed feedback, you can download the CAFE matchday evaluation form here. For further information, please contact CAFE at [email protected].