Stadium name: Baku Olympic Stadium

Host city: Baku

Address: 323 Heydar Aliyev Avenue, Baku AZ1040

Stadium website: www.bos.az 

Download the CAFE Disabled Spectator Guide for the Baku Olympic Stadium

Covid-19 health and safety measures

International travel to Baku is not permitted for non-residents at all. However, ticket holders who are citizens and / or stateless residents of Turkey, Switzerland and the UK plus quarter-finalist countries will be able to obtain a visa. They will be eligible for a quarantine exemption, with proof of a negative COVID-19 test result.

Further information on the current travel restriction and border entry requirements, including how to apply for a visa for spectators travelling to Baku to attend UEFA EURO 2020 matches, can be found on the Azerbaijan Travel website, available in English and Russian.

After May 31, the wearing of masks outdoors is not mandatory. The wearing of masks indoors remains mandatory. Failure to follow mask-wearing rules could incur a 100 AZN fine.

Due to the current Covid-19 pandemic, all persons attending UEFA EURO 2020 matches in Baku shall be required to comply with health and safety measures in place during their time at the Baku Olympic Stadium. The policies to be implemented include:

• Maintain a social distance of 1.5m, wherever possible, while in the stadium
• Spectators must, at all times, wear a face mask covering their mouth and nose when within the stadium perimeter. UEFA recommends fans to take some spare masks with them
• Spectators must ensure good hand hygiene by washing and disinfecting their hands whenever possible and make use of sanitiser stations located throughout the stadium
• Spectators must not occupy any other seat (including wheelchair user space, easy access seat or companion seat) other than the seats allocated as per information on the match ticket
• Spectators must avoid shaking hands, hugs, high-fives and any close contact with other spectators
• Cough and sneeze into a tissue or into the crook of your arm, and dispose of any tissues in appropriate bins
• Wherever possible, spectators must stay seated in their seat, including during half time, and limit their movements to and from their seat. If a spectator does need to leave their seat, they must always follow the signs indicating which direction to go
• Spectators should eat and drink when at their seat, not in concourse areas
• Follow all further health and safety instructions given from stewards and matchday official staff
• Follow all directional signage, one-way and queuing systems in place at the stadium.

Please refer to UEFA’s Supporters Code of Conduct for UEFA EURO 2020 for further information on stadium health and safety regulations. This document is available in English only.

Matches at the stadium

Saturday 12 June - Group A: Wales v Switzerland (17:00, local time)
Wednesday 16 June - Group A: Turkey v Wales (20:00, local time)
Sunday 20 June - Group A: Switzerland v Turkey (20:00, local time)
Saturday 3 July - QF3: Winner 3 v Winner 1 (20:00, local time)

Getting to Baku

Air: Heydar Aliyev International Airport is located 24km from the city centre and around 16km from the Baku Olympic Stadium. It is served by international flights from cities across Europe, including Moscow, Istanbul, Paris, London, Milan, Ankara and Saint Petersburg.

The airport is accessible for disabled passengers with lifts and accessible toilets throughout. Accessible car parking spaces and drop-off points are located in front of terminal one.

Further details on accessible services available at the airport for disabled passengers can be found by visiting the airport’s official website. The information is available in English, Azerbaijani and Russian. The airport can also be contacted by calling +994 12 497 27 27.

Getting to the stadium

Bus: Buses run by Baku Bus company are wheelchair accessible. They have space for one wheelchair user on board. 

If you have a ticket for the south entrance, disabled spectators are advised to take bus 1 in the direction of Neftchilar St. or bus 11 in the direction of Ganjlik Park from 28 May metro station bus stop to Koroğlu Transport Hub. Services run every 5 – 7 minutes.

From here, the South entrance to the stadium is approximately a 15-minute walk via signposted walking routes.

If you have a ticket for the north entrance, disabled spectators are advised to use the dedicated public shuttle buses to reach the stadium.

Bus X1 departs from Gara Garayev metro station (pick-up point in front of the Sevinc Cinema).

Bus X2 departs from 28 May metro station (pick-up point on Dilara Aliyeva Street). Both services run to the North Transport Hub.

Shuttle services will start to operate three hours before kick-off and run every three minutes. Return services will run from the North Transport Hub up to two hours after the full-time whistle.

From the North Transport Hub, the North entrance to the stadium is approximately a 10-minute walk via signposted walking routes.

Metro/Tram: Very few metro stations are accessible, with most accessed via stairs and escalators only. 

The nearest metro to the stadium is Keroghlu station, 1.5km away. This station is not accessible for wheelchair users. 

Taxi: Baku Taxi provides taxis which are accessible for wheelchair users. 

Accessible parking and drop-off/pick-up points

Accessible car parking is only available to disabled spectators with a valid matchday ticket and parking pass.

Accessible parking is located in P4.

Drop-off points TBC

Entering the stadium

The accessible entrance point for all accessibility ticket holders are located at gates W6 and W11 for the north entrance and gates W17 and W22 for the south entrance.

UEFA will implement a ‘No Tobacco’ policy at UEFA EURO 2020. The rule will apply to all stadium users, including VIPs, in all areas of the stadium

Only bags measuring up to a maximum of 210 mm x 297 mm x 210 mm can be brought into the stadium after security checks.

There are a number of bag deposit lockers located close to the information points in both the north and south sides of the stadium for supporters to leave larger bags before undergoing security checks. These lockers are free to use by all spectators if required.

Security checks will be made at all entrances. Disabled spectators and their companions are advised to have their tickets and valid ID ready for inspection and to follow the guidance of security personnel.

Medical equipment will be allowed into the stadium. Disabled spectators are advised to bring medical proof of requirement (i.e. prescription, doctors note etc.) with them on matchdays should they be requested to show evidence of use by stadium staff.

Stadium map

Image below shows the accessible entrance points at the Baku Olympic Stadium.

Spectator viewing areas

Wheelchair User spaces: 

Further information to be provided ahead of the tournament

Easy Access seating spaces: 

Further information to be provided ahead of the tournament 

Other areas: ----------

Accessible toilets

There are accessible unisex toilets located across the stadium.

All accessible toilets are located close to the accessible viewing areas,

All accessible toilets have sufficient space for a wheelchair user and companion to enter, where required.

Accessible toilets are indicated by signage using the internationally recognised symbol for disability, which is placed at an adequate height, so it is visible in crowded concourses. 

There is an ambulant disabled cubicle in every toilet block throughout the stadium. 

There are no Changing Places** toilet facilities available in the stadium.

**A Changing Places toilet offers a larger space with specialised lifting equipment that supports disabled people with complex and multiple needs, often requiring the help of up to two assistants.

Accessible services and facilities

There are a number of refreshment concessions are located near to accessible viewing areas with low-level serving counters.

Payment of refreshments and merchandise brought at the stadium is via cash or contactless bank, or credit card.

There are accessible first aid rooms available on level 1, close to accessible viewing areas.

In case of emergency, disabled spectators located on level 1 can directly exit the stadium onto the podium level.

Disabled spectators located in other levels of the stadium and in VIP and hospitality areas who are unable to exit the stadium without the use of lifts should make their way to the lift lobby where stewards will assist in exiting the venue.

Audio-descriptive commentary (ADC)

An audio descriptive commentary (ADC) service will be provided in two languages (English and Azerbaijani). This inclusive service will enable listeners to enjoy the commentary from any seat in the ground.

For an audio descriptive commentary in English or Azerbaijani, disabled spectators are advised to bring your own personal radio or FM radio compatible mobile device (Please note: a number of smart phones including iPhones and Google Pixel phones may not currently FM radio compatible).

Additional headsets will be available for any disabled spectators who wish to use the ADC service and may have forgotten to bring their headphones or device with them.

The headsets will be available for collection on a first-come, first-served basis from the spectator information points located on both the north and south sides of the stadium, close to the bag deposit lockers.

ADC Frequencies:

87.9 MHz for Azerbaijani

87.5 MHz for English

Please note: Unfortunately, due to Covid-19 testing requirements, ADC commentators providing the service in English will not be able to travel to Baku for the opening match at the stadium. Therefore, this service will not be available for the Wales v Switzerland match on Saturday 12 June.

Useful publications and policies

For further information, please refer to ‘Access for All’ – the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. The guide is available to download in multiple languages.

Stadium photos

Last Updated: 07/06/2021

The above information was provided by UEFA and from a CAFE Access Appraisal site visit.

Fans comments

If you have visited this stadium before, CAFE invites you to HAVE YOUR SAY and share your matchday experience. Comments, photos and videos can be uploaded below, and you can upload anonymously if you would prefer.

Your comments are important and will assist other disabled fans planning to visit this stadium. There has also been a number of instances where disabled fans comments have directly led to a stadium or club improving its existing facilities and services.

If you wish to send more detailed feedback, you can download the CAFE matchday evaluation feedback form.

Alternative language versions and formats are available upon request.

For further information, please contact CAFE at [email protected].