Creating an inclusive matchday experience
CAFE fully understands the impact of inclusiveness, empowerment and self-confidence that attending a live football match can have on a disabled person.
An inclusive matchday experience should be welcoming and accessible for all fans. Disabled fans that require easy access and wheelchair user seating should be able to sit in a choice of locations around the stadium with family and friends, in the same way as any other fan, and they should be able to sit amongst their own supporters (home or away).
It is also essential that accessible services are available on matchdays to provide an inclusive experience. For example, a dedicated audio descriptive commentary service should be provided for blind and partially sighted fans. Induction loops to assist deaf and hard of hearing fans should be installed at all customer facing points in the stadium, and staff should be trained on how to use them correctly. Information and materials should be provided in accessible formats such as large print or audio versions of the matchday programme and the food and drink menu.
The UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience – ‘Access for All’ – provides detailed information about some of the accessible matchday services that should be available at a stadium. ‘Access for All’ - is available electronically in 13 languages at http://www.cafefootball.eu/en/access-all.
For further information and advice on improving the inclusive matchday services at your stadium, please contact us by email at email@example.com, by calling +44 (0)20 8621 2405 or by Skype at cafe-football.
CAFE has one ultimate aim – Total Football, Total Access. Thank you for your support in helping us to achieve this important goal.