Wembley Stadium

 

Stadium Information

Club

Wembley Stadium

Stadium

Wembley Stadium

Address

Wembley

London
HA9 0WS

England

Club / Stadium Contact for Disabled Supporters

Name

Becky Syrett

Telephone number

+44 (0) 20 8795 9684

Disabled Supporters Group

Contact Name

Telephone number

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

For information on getting to Wembley and parking please visit:http://www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess/GettingToWembley

or phone CS parking on +44 (0) 208 795 1758.

Getting a Ticket

 

For information about buying a ticket please contact Wembley Stadium.

Spectator Viewing areas

 

Wheelchair userThere are 310 accessible wheelchair user spaces and associated carer/ PA seats available across all levels of the Stadium. All information desks and kiosks, bars and points of sale have induction loop facilities.

 

 

Blind and partially sightedThere are seats for blind and partially sighted fans around the stadium in general allocation. Sightlines are good and there are no obstructed views.

 

 

Deaf hard of hearingThere are spaces for deaf and hard of hearing fans in general allocation. Sightlines are good and there are induction loops in place.

 

 

Ambulant disabledThere are 100 spaces for ambulant disabled fans across all levels. Sightlines are good and there are no obstructed views.

Amenities

 

There are 147 accessible toilets within the Stadium. Access to these toilets will be controlled by use of a RADAR key (if you require a key please go to the information desk or ask a steward).

 

Wembley Stadium has also installed a Changing Places toilet.

 

Low-level serving counters are available at all food and drink kiosks inside the stadium and are clearly signposted.

Services

 

There are two assistance dog relieving stations (next to turnstiles B & M) located on the east and west external public concourse. The outer concourse area and ramps are smooth surfaces (tarmac and block work) for ease of access.

 

An auditory enhancement system providing coverage of the seating bowl and public concourse areas has been installed. The system will provide event audio-descriptive commentary, information and emergency announcements. Wembley Stadium provides a specific commentator for blind and partially sighted visitors. Headsets are available to book by emailing accessforall@wembleystadium.com

 

There are 100 enhanced amenity seats for ambulant disabled visitors and those accompanied by assistance dogs.

 

A matchday wheelchair loan service is in operation for amublant disabled fans, available from the stadium perimeter to seat.

 

Wembley Stadium also has its own dedicated Access (Disability) Liaison Officer.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.

 

For the detailed CAFE stadia report please click here.

Wheelchair user at Wembley

Wheelchair user at Wembley

More Stadium Photos

Disabled fans at Wembley

Disabled fans at Wembley

Wheelchair user spaces

Wheelchair user spaces

Signage

Signage

Accessible refreshment kiosks

Accessible refreshment kiosks

Elevated level to wheelchair user area

Elevated level to wheelchair user area

Dog relieving area

Dog relieving area

Sightlines from wheelchair user area

Sightlines from wheelchair user area

Accessible toilet

Accessible toilet

Accessible refreshment kiosks

Accessible refreshment kiosks

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Elena Popova

Match: Tottenham Hotspur v CSKA Moscow

Published: 21/12/2016

 

We did not encounter any difficulties in getting to the stadium. We took the bus to the tube station, all the buses are accessible. Not all the tube stations are accessible but we found out before leaving an accessible station that was near to our hotel and travelled from there to Wembley station which is also wheelchair accessible. When leaving Wembley station you can see the stadium and it is very easy to get to from the station.

 

All the gates at the stadium are accessible and all areas of the stadium have accessible seats, which we did not expect as usually it is only one or two areas of stadiums that are accessible, so we did not know where we were going once we left the lift. But once we realised we just needed to find the entrance gate that was printed on our ticket, it was very easy to find where we needed to be. The only problem we had was locating the lift as we did not see any signs for it, but we asked a steward who explained everything and inside the lift there was another steward who took us up to the level we needed to be on.

 

The view from our seats was really good and my companion was able to seat next to me.

 

I did not purchase any food or drink in the stadium but I did notice that areas had low-level counters. The toilets were very near to where I was sat. The toilets doors are locked  but the steward nearby came and opened the door for me as soon as he saw me approaching. The toilets are good with lots of space and very clean.

 

Wembley stadium is a very comfortable stadium to visit and I hope I will have the opportunity to visit here again”

 

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Jo McNicol

Match: Tottenham v Bayer Leverkusen

Published: 25/11/2016

 

The viewing area at Wembley is on Row 28, which is on the back row of the lower tier. The view from here is brilliant with no obstructions at all, even when fans in the seats below stand up during the game, the view of the pitch remains clear. All companions are sat next to the wheelchair user.

 

Finding my seat was easy, stewards were there to stop other supporters to allow me to pass by them to get to my seat quickly.

As I had been to Tottenham’s previous Champions League game at Wembley, I knew which entrance I needed to go to and had no difficulties in finding it again. Tottenham’s own team of stewards were also around the stadium directing all supporters to their entrances.

 

Access to the entrances can be reached via a lift to save you having to push up the steep slope on Wembley Way, this lift isn’t very well signposted and is quite hidden away. The slope on the other side of the stadium is not as steep but there are lifts here as well.

 

The concourse areas in the stadium are really wide and it’s very easy to negotiate around them, all the catering concessions had a low-level counter at one end.

 

The accessible toilets were clean and spacious, they are locked by RADAR keys and there are stewards located nearby to open the door for any supporter who doesn’t have their own RADAR key.

 

 

Coming out of the stadium, it gets really crowded on Wembley Way, so I find it’s best to leave the stadium via the lifts and use the other roads around the stadium to get back the station.

 

 

I arrived into London via train. From Euston station, we walked to King’s Cross station which is around a 10 minute walk, if the weather is bad, we have taken a bus here. From King’s Cross, we took the Metropolitan line on the Underground to Wembley Park. Both of these stations are fully wheelchair accessible and I didn’t have any problems using the lifts or accessing the trains. 

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