Club / Stadium Contact for Disabled Supporters
+44 (0) 20 8795 9684
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
For information on getting to Wembley and parking please visit:http://www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess/GettingToWembley
or phone CS parking on +44 (0) 208 795 1758.
Getting a Ticket
For information about buying a ticket please contact Wembley Stadium.
Spectator Viewing areas
There are 310 accessible wheelchair user spaces and associated carer/ PA seats available across all levels of the Stadium. All information desks and kiosks, bars and points of sale have induction loop facilities.
There are seats for blind and partially sighted fans around the stadium in general allocation. Sightlines are good and there are no obstructed views.
There are spaces for deaf and hard of hearing fans in general allocation. Sightlines are good and there are induction loops in place.
There are 100 spaces for ambulant disabled fans across all levels. Sightlines are good and there are no obstructed views.
There are 147 accessible toilets within the Stadium. Access to these toilets will be controlled by use of a RADAR key (if you require a key please go to the information desk or ask a steward).
Wembley Stadium has also installed a Changing Places toilet.
Low-level serving counters are available at all food and drink kiosks inside the stadium and are clearly signposted.
There are two assistance dog relieving stations (next to turnstiles B & M) located on the east and west external public concourse. The outer concourse area and ramps are smooth surfaces (tarmac and block work) for ease of access.
An auditory enhancement system providing coverage of the seating bowl and public concourse areas has been installed. The system will provide event audio-descriptive commentary, information and emergency announcements. Wembley Stadium provides a specific commentator for blind and partially sighted visitors. Headsets are available to book by emailing firstname.lastname@example.org
There are 100 enhanced amenity seats for ambulant disabled visitors and those accompanied by assistance dogs.
A matchday wheelchair loan service is in operation for amublant disabled fans, available from the stadium perimeter to seat.
Wembley Stadium also has its own dedicated Access (Disability) Liaison Officer.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report please click here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at email@example.com or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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