Tottenham Hotspur


Stadium Information


Tottenham Hotspur


Wembley Stadium





Club / Stadium Contact for Disabled Supporters


Shirley Osborn

Telephone number

+44 (0)208 365 5161

Website address

Disabled Supporters Group

Contact Name

Laurence Cornwall

Telephone number

07972 595526

Access Information for Disabled Supporters

Getting there and Parking


For information on getting to Wembley and parking please visit:

or phone CS parking on +44 (0) 208 795 1758.

Getting a Ticket


For information about buying a ticket please contact the club directly.


Disabled supporters can also contact the Disability Liaison Officer Shirley Osborn on +44 (0)208 365 5161, or email

Spectator Viewing areas


Wheelchair userThere are 51 spaces for home-supporting wheelchair users. The majority of places are at pitchside although there is a mid-tier elevated platform (home area) located on the East side of the North Stand. There is an additional 5 spaces for away-supporting wheelchair users in the away section. The away area in the South Stand is at pitchside and slightly sunken which can create sightline difficulties.

All pitchside positions offer partial cover with Personal Assistants sat behind.



Ambulant disabledThere are 32 spaces for home ambulant disabled supporters and 4 for away supporters which are situated at pitchside and in the wheelchair areas. Personal Assistants can sit adjacent.



There are 147 accessible toilets within the Stadium. Access to these toilets will be controlled by use of a RADAR key (if you require a key please go to the information desk or ask a steward).


Wembley Stadium has also installed a Changing Places toilet.


Low-level serving counters are available at all food and drink kiosks inside the stadium and are clearly signposted.




Match commentary is provided by Tottenham Hotspur at all home games via specialist headsets (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Liaison Officer Shirley Osborn on 0208 365 5161 or e-mail Blind and partially sighted fans can sit anywhere in the stadium. 20 receivers are available and commentary is provided by Club RNIB Commentators with Personal Assistants sat alongside.

Tottenham Hotspur do everything possible to assist and accommodate those supporters with assistance dogs. Due to design of the stadium they are only able to accommodate supporters with assistance dogs in the lower tiered disabled enclosures.


The club have 4 match day stewards who can sign. You can also use the text phone service - the number is +44 (0)8444 777 462

Useful Publications and Policies


For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

Wheelchair user spaces

Wheelchair user spaces

More Stadium Photos

Wheelchair user spaces
Wheelchair user spaces

Surfaces should be flat and level

Wheelchair user spaces


Sightlines from accessible seating area

Sightlines from accessible seating area

Sightlines from accessible seating area



Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.


Please tell us about your match day experience - what was good, not good or could be improved.


Please upload any photos or any documents that help to explain your match day experience.


Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.


Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.


If you require assistance in using this section, please contact us by email at or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.


Translations provided automatically by Google



Amy Wilson

Match: Tottenham v Everton - 29/08/2015

Published: 1/9/2015


I have been to White Hart Lane several times in the last 12 years and things have never really changed much in that time. The pitchside view isn't the best but it also isn't the worst I have encountered either. You do feel as though you are a bit below pitch level which makes seeing the far end and also the far side of the pitch a bit tricky at times. Stewards do walk up and down quite frequently during the game which is always a source of frustration whilst the game is on. But unlike some pitchside behind the goal views, there are no press photographers to block the view.

Your carer/PA sitting behind you and not next to you is something that I am never overly keen on as it's hard to speak to them about them game etc  without having to turn away from looking at the pitch and also I know others feel they are in danger of being hit by the ball as their carer/PA will be unable to stop the ball from hitting them as they aren't sitting next to them.
My main criticisms with regards to White Hart Lane are 1) The disabled toilets - there are only two disabled toilets for both home and away supporters to use. At half time this means queuing up for most of the interval if not all of the break unless you leave before half time. The toilet are not very spacious either, some electric wheelchairs struggle with getting into either of the cubicles. 2) The coach drop off and pick up point - for the first time this season the coaches were not allowed to drop off outside the ground as they've always done, the walk to and from the drop off point is easily a 10 to 15 minute walk. I would not be able to manage this on my own through the crowd especially after the game, so will always need to attend this game with a carer/PA. Ambulant disabled supporters must find this walk quite difficult and tiring too. 3) There were only 4 wheelchair bays in use by Everton fans, EFC confirmed that this was the allocation too. This seems a low allocation compared to previous seasons and also disappointing when grounds with smaller capacities than White Hart Lane have given us bigger allocations this season.
The stewards that I spoke too were as helpful as always


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Amy Wilson

Match: Tottenham v Everton

Published: 3/12/2014


I have been to White Hart Lane many times, the wheelchairs are located pitch level in front of the away supporters, some Tottenham disabled supporters are also sat here. The view isn't too bad but it is hard to judge where the play is at the far end of the pitch, you aren't sure if the ball is in the penalty area etc. It feels you are little bit below pitch level to be honest. The view is also blocked at times by some of the Tottenham stewards, who were walking across our sightlines especially in the opening 10 minutes of the game, after half time and the last few minutes of the game, but also throughout the game. Every goal is always met with a line of stewards standing up in front of the away end directly in front of the wheelchair supporters, blocking the pitch entirely. They also do this at the full time whistle so can't applaud the players off or see them celebrating etc. 
Carers are sat up a step behind the wheelchair user, it is a little bit difficult to be able to talk to your carer like this and if the ball came at you I am not sure they would be able to help protect the disabled supporters from being hit.

To get to and from the disabled bays you go up a kind of slope, it isn't very well designed, it is quite uneven and steeper than it looks, I couldn't push up or down it and I am quite an able pusher of my wheelchair. A couple of years ago one the Everton wheelchair users actually tipped backwards trying to push himself up this slope, thankfully he wasn't hurt and a steward helped him up the ramp after this. There are two disabled toilets for all the disabled fans in this area, both are locked and need a RADAR key which one of the stewards in this area had. I do find these toilets are a bit small, there isn't much room to manuovere your wheelchair in the cublcles or the waiting area outside both cubicles and there is always fans waiting especially at half time and at the end of the game. There is a low level food counter by the entrance, my carer always goes to by food and drink from here as I can not manage to go by myself due to having to negotiate that slope.
For the last couple of season the away supporters coaches have been parked on West Road, which is about a 10-15 minute walk away from the stadium. I know some of the ambulant supporters who use the coach I travel on found this walk quite difficult and tiring, it took them much longer than 15 minutes to get back to the coach. As I went with my brother, he pushed me back to the coach, I am not sure I would have been able to get back to the coach in 15 minutes if I attend this game on my own.

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