Club / Stadium Contact for Disabled Supporters
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
Donetsk has a large international airport with many domestic and overseas connections.
There are many rail and tram services within the city, and electric trolley buses are also in operation.
At the stadium, there is a considerable amount of accessible parking for disabled supporters. This is located around 50m from the stadium entrance and permits are sent with tickets once they have been booked. Accessible drop-off points are around 500m away from the stadium.
Getting a Ticket
For information on how to buy a ticket, please contact the club directly.
Spectator Viewing areas
There are 104 spaces for wheelchair users in the stadium, and 92 seats nearby for Personal Assistants. They are located around four different areas on Level 1. Home and away fans sit with their own supporters. Spaces are sheltered and elevated, with good sightlines. Spaces for wheelchair users have warmed floors.
Blind and partially sighted supporters may sit anywhere in the stadium. Guide dogs are allowed, and dedicated toilets and food and water bowls are available for them. Signage has been created in contrasting colours.
Deaf and hard or hearing supporters may also sit in any section of the stadium. Urgent messages will be displayed on the big screen, but there are no audio induction loops in the stadium.
Dedicated amenity seats are available for ambulant disabled supporters, and these can be easily requested when purchasing tickets. These seats are located at the top of the first level, and sightlines are good.
There are accessible refreshment kiosks at all levels. These kiosks have ramps and are very close to the seating areas for disabled supporters.
There are 12 accessible toilets, located throughout the stadium on Level 3. Toilets are clearly signposted and monitored by stewards. The toilets are large, have grab rails and low sinks, and the colour of the furniture contrasts to the walls and floor.
For more information on the services available for disabled supporters, please contact the club directly.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report in English please click here.
For the detailed CAFE stadia report in Russian please click here.
Disabled fans using audio descriptive commentary
UEFA EURO 2012
More Stadium Photos
Accessible seating area and sightline
Ramp at refreshment kiosks
Ramp should be of a slight gradient and give a wheelchair user enough space to turn around.
Toilet and furniture should be in contrasting colours to increase visibility. Toilets should be available in a variety of layouts to allow for both left and right handed transfer from wheelchair to toilet.
Accessible stadium entrance
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
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