Real Madrid

 

Stadium Information

Club

Real Madrid

Stadium

Santiago Bernabéu

Address

Santiago Bernabeu,

Paseo de la Castellana,

Chamartin,

Madrid,

Spain

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

Telephone number

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

Madrid Barajas Airport is Spain's biggest airport and the 4th busiest in Europe, with many direct connections.

 

Madrid is linked by rail to many of Spain's major towns and cities. Madrid Chamartín railway station is relatively close to the Bernabeu. Madrid also has extensive metro and bus networks. Santiago Bernabeu has its own metro station on Line 10, and is also served by bus routes 14, 27, 40, 43, 120, 147, and 150.

 

At the stadium, accessible parking is available within 50-100m of the stadium entrance.

Getting a Ticket

 

For information on how to purchase a match ticket, please contact the club directly.

Spectator Viewing areas

 

There are a total of 45 spaces for wheelchair users at the stadium. 15 are in an elevated position in the North Stand, and the other 30 are at pitch-level in the South Stand. There is a dedicated entrance in the North Stand that leads wheelchair users directly to the platform, whilst wheelchair users entering the South Stand do so via a service tunnel.

 

Seats for personal assistants are directly behind the wheelchair user. Seats not taken by personal assistants are reserved for other disabled supporters.

 

 

Amenities

 

There is one accessible toilet in each of the tribunes at the stadium.

Services

 

For detailed information on the accessible services available at the stadium, please contact the club directly.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.

Accessible seating area

Accessible seating area

More Stadium Photos

Sightlines from accessible seating area

Sightlines from accessible seating area

Sightlines from accessible seating area

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Derek Howarth

Match: Real Madrid v Manchester City

Published: 24/11/2016

 

The official supporters coach trip dropped all fans off right outside the stadium. Again, there was no signs to direct us to the disabled area, but a Manchester City steward was around to help direct us.

 

We arrived at the Bernabeu before the stadium entrances were open, it was very busy here as it was also the entrance for home fans, there was a lot of pushing and shoving, so we ended up waiting away from entrance gate until the gates were opened.

 

The area around stadium was flat and easy to get around in a wheelchair but it was very crowded with other fans.

 

Once inside the stadium, we were sat with home supporters again, on a raised level, which gave me a very good view of the pitch. The food and drink area and toilets were close by and easy to access. My carer sat behind me, but didn’t have as good a view as the wheelchair users.

 

Leaving the ground was easy and it was great that the supporters coaches were able to pick us up right outside the stadium.

 

Overall, we had a good experience at this stadium, even though Manchester City lost and we would definitely visit the Bernabeu again.

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Aubrey Bingham

Match: Real Madrid v Levante

Published: 29/4/2014

 

Went to see Real Madrid v Levante in a recent La Liga match.

As i was travelling from Northern Ireland, i contacted the Real ticket office but was only able to book the tickets 10 days before the match date (which isnt ideal in terms of making travel, accommodations arrangements), anyway i had to send through a Bank Transfer to secure the tickets (they wouldnt accept a credit/debit card) 2 tickets were 50 euros, 1 for a wheelchair user and 1 for a companion.

We collected the tickets fromt the Bernabeu ticket office on the evening of the match.  Entrance into the stadium was via a gate near to one of the entrances of the attached small shopping mall.

The route from the gate to the seats was down a steep hill and across a walkway but we were directed by stadium staff.

 

Our viewing point was behind one of the goals, in the front row, close to the corner.  It wasnt an ideal viewing point but it was an unobstructed view.

The atmosphere was pretty good with the Real fans behind the goal closest to us making a lot of noise even though it was an easy victory for Real (3-0)

 

A word of warning - The Bernabeu metro station is not wheelchair accessible.  Taxi to the City Centre from the stadium was only 12 euros.

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