Paris Saint-Germain

 

Stadium Information

Club

Paris Saint-Germain

Stadium

Parc des Princes

Address

24 Rue du Commandant Guilbaud,

75781 Paris

Cedex 16

France

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

HandicaPSG

Telephone number

+33 (0) 620460330

Email address

Access Information for Disabled Supporters

Getting there and Parking

 

The main airport in the Paris region is Charles de Gaulle (Roissy) airport, which is more than 30km from the stadium. It is one of the world's busiest airports, with numerous domestic and international connections.

 

Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent.

 

Charles de Gaulle (Roissy) airport has accessible toilets and lifts, as well as parking spaces for disabled passengers. Telephones and ATM machines in the terminals are accessible to wheelchair users and induction loops are installed in public areas.

 

For more information, visit:

www.aeroportsdeparis.fr/en/passengers/flight-preparation/people-with-reduced-mobility/before-flight

+33 (0)1 70 36 39 50

 

Information on the best way of reaching the centre of Paris from Charles de Gaulle (Roissy) airport is available at http://en.parisinfo.com/practical-paris/visiting-paris-with-a-disability/info/guides/transport-and-disability-how-to-get-to-paris/disabled-and-arriving-in-paris-by-air/adapted-airport-transfers-to-and-from-paris

 

Wheelchair users wishing to take the RER B should reserve a ramp the day before travelling (at the latest).

 

Accès Plus Transilien: 0970 824 142 (Monday–Friday, 07.00–20.00)

 

Email: accesplus@transilien-sncf.fr

 

We advise you to check whether your station is accessible to disabled passengers, since not all stations are accessible. For more information, visit www.infomobi.com/en/disabled-travellers/

 

It may be more convenient for you to fly to Paris's second airport, Orly. This airport is located in southern Paris and is nearer to Parc des Princes than Charles de Gaulle (Roissy) airport. As Orly airport is smaller, there are fewer international connections, but it is France's busiest airport for domestic flights.

 

Orly airport has parking spaces for disabled passengers and there are accessible toilets, telephones and ATM machines in the terminal building. Shuttle buses from the airport are accessible to wheelchair users.

 

There are several ways of travelling from Orly airport to the centre of Paris:

 

RER

Take the Orlyval from gate K at the South Terminal or gate A at the West Terminal to Antony station.

 

Wheelchair users should contact Accès Plus Transilien to make sure a ramp is available:

 

Tel. +33 (0)970 824 142 (Monday–Friday, 07.00–20.00)

Email: accesplus@transilien-sncf.fr

 

From Antony, passengers should take the RER B to Paris. We advise you to check whether your station is accessible to disabled passengers, since not all stations are accessible. For more information, visit www.infomobi.com/en/disabled-travellers/

 

Orlybus

An accessible shuttle bus operates from Orly airport to Place Denfert Rochereau in Paris.

 

Length of journey: 30 minutes

 

The buses can accommodate one wheelchair user.

 

For more information, visit http://en.parisinfo.com/practical-paris/visiting-paris-with-a-disability/info/guides/transport-and-disability-how-to-get-to-paris/disabled-and-arriving-in-paris-by-air/adapted-airport-transfers-to-and-from-paris

 

Air France shuttle service

Air France shuttle buses are open to all passengers, whichever airline they use. This service is more useful for visitors wishing to go to the north or west of Paris.
Line 1 (Étoile – Invalides – Montparnasse – Orly Ouest – Orly Sud) runs every 20 minutes, 7 days a week, from 06.00 to 23.40. Buses and stops are wheelchair accessible.
For more information, visit http://en.lescarsairfrance.com/
Information and timetables are available by calling +33 (0)892 350 820.

 

Paris has rail links to other countries, via the Gare du Nord, Gare de l’Est and Gare de Lyon. Eurostar services from the United Kingdom and Belgium stop at the Gare du Nord, with additional connections to the Netherlands and Germany. Trains from Italy and Switzerland arrive at the Gare de Lyon.

 

TGV and intercity trains on the French national network have two wheelchair spaces. For more information, visit: www.sncf.com/en/services/handicap/information-booking

 

To check whether your departure and arrival stations are accessible, or for any other information, contact Accès Plus:

Accès Plus, open 7 days a week (07.00 to 22.00)

Tel. +33 (0)890 640 650 

Email: accesplus@sncf.fr

Website: www.voyages-sncf.com/services/acces-plus (French only)

 

To book a wheelchair space, please visit: www.sncf.com/en/services/handicap/information-booking

 

If you require assistance during your journey, you must book this with Accès Plus at least 48 hours before departure (see contact details above). You should arrive at the station at least 45 minutes before departure and go to the Accès Plus office. The staff there will contact their colleagues at your destination station to ensure they are prepared for your arrival.

 

If you are travelling with other operators, CAFE advises you to book assistance as early as possible.

 

From Eurostar (Gard Du Nord)

 

From Gard du Nord station take busline 39 from La Fayette-Dunkerque (opposite the station) 11 stops to Palais Royal - Comedie Francaise. From here take the number 72 bus 22 stops to Porte de Saint-Cloud. Stadium is less than a 10 minute walk from here. This journey takes approximately 1 hour.

 

By Bus

Bus lines 72, 22 and 32 stop at Porte de Saint-Cloud or Porte d’Auteuil, from either stop it is an approximate 10 minutes walk from the stadium. Wheelchair user can access the bus via an automatic ramp at the middle doors. All buses can accommodate one wheelchair user.

 

By Metro

Take line 9 to Porte d’Auteuil or line 10 to Porte de Saint-Cloud, a 10 minutes’ walk from the stadium. Please note that these stations are inaccessible for wheelchair users and people with reduced mobility, as street level can only be reached via staircases.

 

For more information, visit: www.infomobi.com/en/

To plan your trip, visit http://www.ratp.fr/itineraires/en/ratp/recherche-avancee, enter where you want to go and tick 'Accessible itineraries only'.

Getting a Ticket

 

For information about buying a ticket, please contact the club directly

 

 

Spectator Viewing areas

 

Wheelchair user

The accessible entrance is located at Gate D.          

 

The stadium has a total of 104 wheelchair user spaces in general allocation, located at pitchside and on level 2.

Level 2 wheelchair user spaces have adequate sightlines and adjacent companion seats.

Pitchside wheelchair user space sightlines are poor and companion seating is located behind wheelchair user spaces.  

 

Amenities

 

There are two unisex accessible toilets and two concessions available in each accessible viewing area on level 2. However, none of the concessions have low-level counters. 


The club has reserved a segregated refreshments room for disabled fans with pitchside seating. It has a drop down counter for refreshments, there are 2 accessible toilets nearby (one right hand transfer and one left hand transfer). 

Services

 

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

 

For the detailed CAFE stadia report, please click here.

Pitchside wheelchair user spaces and companion seating behind

Pitchside wheelchair user spaces and companion seating behind

Pitchside wheelchair user spaces and companion seating behind

More Stadium Photos

Pitchside concession

Pitchside concession

Pitchside concession

level 2 concession

level 2 concession

level 2 concession

Level 2 accessible toilet

Level 2 accessible toilet

Level 2 accessible toilet

Accessible stadium entrance D

Accessible stadium entrance D

Accessible stadium entrance D

Accessible entrance K

Accessible entrance K

Accessible entrance K

Level 2 wheelchair user spaces

Level 2 wheelchair user spaces

Level 2 wheelchair user spaces

Level 2 wheelchair user space sightlines

Level 2 wheelchair user space sightlines

Level 2 wheelchair user space sightlines

Pitchside wheelchair user space sightlines

Pitchside wheelchair user space sightlines

Pitchside wheelchair user space sightlines

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Anthony Joy

Match: PSG v Arsenal, 13/09/16, UEFA Champions League

Published: 16/9/2016

 

Sitting with friends at a European away game

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Anthony Joy

Match: PSG v Arsenal, 13/09/16, UEFA Champions League

Published: 16/9/2016

 

View of wheelchair users on L2 platform

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Anthony Joy

Match: PSG v Arsenal, 13/09/16, UEFA Champions League

Published: 16/9/2016

 

 

“Que Sera, Sera, whatever will be, will be, we’re going to gay Paris” filled the St.Pancras International as we boarded the train to Gare Du Nord, destined for the French capital to begin our Champions League adventure for another year. Travelling with a group of friends, with my birthday on matchday we were looking forward to Arsenal’s first game in Paris since the 1995 Cup Winners Cup final.  Less said about that day the better).

 

 

 

Getting There & Parking

 

We spent the day taking in the sights of Sacre Ceour and the Eiffel Tower before grabbing some taxis and heading to Porte de Saint-Cloud around 1800hrs (for an 2045hrs ko).   A quick scout around the ground, and we drew a few looks from the PSG fans as we enjoyed some refreshment in the Indiana bar. This was wheelchair accessible but it didn’t have an accessible toilet.  I had seen there were a number of buses to reach the Parc Des Princes, but it seemed too far away.  No nearby metro station is accessible.

 

 

 

Arsenal did ask all supporters to meet in a pre-arranged location to be walked to the gate. I didn’t think this was necessary, so went direct to Gate D. After the now customary bag searches, a steward escorted me inside the stadium.  I had expected to be pitchside in front of the PSG fans, but the steward took me to block V with the visiting Arsenal fans.  This was the first time in over 20 years of following Arsenal in Europe that I was able to sit with my mates.  

 

 

 

Spectator Viewing areas 

 

The steward took me up in a lift to the back of the lower tier.  This was one of the best designed areas I’ve ever seen in Europe; able to accommodate nine wheelchair spaces, with companion seats to the left. A glass front about 4ft high separated the platform from the fans in front, but it was high enough to easily see everything on the pitch.   See the attached picture for an example of the view.

 

 

 

Just outside the platform is a huge accessible toilet that is kept locked shut, with the key held by the Stewards (FYI it’s not a RADAR key).

 

 

 

After the game, we were kept in for 30mins with the other Arsenal Fans. Some of the wheelchair users had booked accessible taxis for 2300hrs but these were missed due to being kept in. 

 

 

 

Getting a Ticket

 

Our tickets were facilitated through Arsenal, and we’re an e-ticket variety in that you had to print it yourself.  Due to the French State of emergency, each ticket was to be presented with the confirmation letter and photo id.  Despite this, the whole entry into the ground barely took longer than a few minutes. 

 

 

 

Amenities

 

Just outside the platform is a huge accessible toilet that is kept locked shut, with the key held by the Stewards (FYI it’s not a RADAR key). Wall handles were along-side the toilet on the left hand side.

 

 

 

Services

 

There was an accessible kiosk/service counter on the ground floor before you entered the lift.  The steward escorting me said that a sandwich and drink would be brought up at half-time.  These never materialised but thankfully being with friends they were able to get me a drink.

 

 

 

After Arsenal pulled off a perhaps undeserved but very welcome draw, we were allowed to leave about 30minutes after the final whistle.  By the time I exited the stadium the crowd had gone with some filling the bars.  We walked for about 10minutes to find an available taxi to take us back to Montmatre where we headed to an open bar to down a few beers!

 

 

 

Athens in general

 

Travelling to Paris is Airport is easy via the Eurostar: a great and affordable service.  The taxi from Gare Du Nord to Montmatre was about 15EURO.

 

 

 

The streets of Paris make getting around quite difficult; huge cobble stones are added to by broken pavements.   The kerbs are pretty big; where there are dropped kerbs there is still a 2cm drop to the road, if a driver hasn’t parked across the kerb itself! We took a cab up to Sacre Ceour but it couldn’t take us to the top due to roadworks.

 

 

 

Accessible toilets were as always in short supply, however well known fast food restaurants always saved the day.

 

 

All in all, another superb trip.

 

 

 

 

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