National Stadium of Wales
National Stadium of Wales
Club / Stadium Contact for Disabled Supporters
+44 (0)2920 822427
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
Cardiff Airport is the busiest airport in Wales, with many European and domestic connections. Cardiff is also readily accessible by rail from many of the UK's largest cities, including London, Birmingham, Manchester, Edinburgh and Glasgow.
A number of accessible Parking spaces are available and can be reserved by prior arrangement with the Stadium management. Allocation of passes for these spaces will be addressed on an event-by-event basis. For more information, please telephone either: +44 (0)29 2082 2145 or 029 2082 2141 or alternatively e-mail email@example.com
Access to the Principality Stadium is accross level plazas with no steps and no ramps steeper than 1:20. Wheelchair users and other disabled spectators enter the Principality Stadium with all other spectators, through the same turnstiles and through the same entrances:
From the North - Along the riverwalk to Gate 1
From the East - Along Westgate Plaza to Gate 3
From the South - Across Millenium Plaza to Gates 6 & 7
Stewards will direct spectators to nearby lifts as appropriate.
National Rail have published links to the nearest stations to sporting venues including the Principality Stadium, please see here for more information. We suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Spectator Viewing areas
Provision for wheelchair users is available throughout the ground at all levels: Level 3 - 64 spaces plus 64 companions. Level 4 - 28 spaces plus 28 companions. Level 6 - 64 spaces plus 64 companions The provisions at Level 3 are flexible to allow various combinations of wheelchair users, friends and family subject to prior notification to Stadium management. Spaces on the upper levels are reached via lifts and level access. All Level 5 Hospitality Boxes are wheelchair accessible via lifts and level access
Toilet facilities for disabled spectators are all easily accessible; the schedule of toilet provision at each level is as follows: Level 3 - 14 disabled unisex WCs. Level 4 - 4 disabled unisex WCs. Level 6 - 4 disabled unisex WCs.
Private boxes at Level 5 are all wheelchair accessible and 4 disabled unisex WCs are available at this level.
Refreshment Facilities are located close to the accessible viewing areas at all levels. Counter and queuing areas are designed and positioned to enable independent access whilst not impeding circulation routes. Stadium management recognises that disabled people may find it difficult to access facilities during the limited and congested periods at half-time and therefore operate a refreshment order service in conjunction with stewards.
The Principality Stadium operates a personal radio receiver system with either a head-set or mini-induction loop in order for commentary to be available for partially sighted or blind people, or deaf or hard of hearing people. However, due to the advances in technology since the Stadium's construction, this system is currently under review with a view to introducing improvements.
Assistance Dogs will be permitted in the Stadium by prior arrangement with management. In order to provide sufficient room and comfort for the dogs they will be restricted to the accessible viewing area at the rear of the lower tier of seating on Level 3.
There are no specific areas of the ground that facilitate access for the ambulant disabled, however, there are several seats which can be accessed easily by those persons using crutches, sticks or walking frames. Please call 029 2082 2145 for more information before you book your tickets.
Ten wheelchairs supplied by Invacare (UK) Ltd are available for use by spectators at the Principality Stadium to provide easy, escorted access to their seats. Please note that these wheelchairs cannot be pre-booked, however, disabled team stewards are deployed at all entrances prior to kick off and provide highly efficient customer care before and after the game.
Principality Stadium wheelchairs cannot be used in the disabled viewing areas, they must be available to use at all times and cannot be booked for whole event use. Spectators wishing to hire wheelchairs in Cardiff can do so via the local Shopmobility or Bush Healthcare.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at firstname.lastname@example.org or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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