Marseille

 

Stadium Information

Club

Marseille

Stadium

Stade Vélodrome

Address

Marseille

Bouches-du-Rhône

France

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

Handifanclub OM

Telephone number

+33 (0)6 16 87 81 87

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

The nearest international airport is Marseille-Provence airport, which is around 30km from the stadium.

 

Marseille-Provence airport is one of France's busiest airports. It is located 30km north-west of the city of Marseille. It offers numerous direct connections with European and other international destinations.

 

Tel. +33 (0)4 42 14 14 14

Website: www.marseille-airport.com/

 

Marseille-Provence airport has accessible toilets and reserved parking spaces for disabled passengers. Other facilities for wheelchair users can be provided on request by contacting the relevant airline or Midi-Provence, tel.: +33 (0)4 42 14 27 42.

 

Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent.

 

An accessible shuttle service runs between the airport and Saint Charles railway station every 15 minutes. The journey takes 25 minutes. Each bus has one wheelchair space.

 

The tourist office provides more information in the brochure available at http://www.marseille-tourisme.com/fileadmin/user_upload/TH-TRANSPORTS2015-EN.pdf

 

Saint Charles railway station is the main railway station in Marseille. It is a 15-minute walk from the city centre. Although the pavements are wide, the route is up a steep hill.

 

TGV and intercity trains on the French national network have two wheelchair spaces. For more information, visit: www.sncf.com/en/services/handicap/information-booking

 

To check whether your departure and arrival stations are accessible, or for any other information, contact Accès Plus:

Accès Plus, open 7 days a week (07.00 to 22.00)

Tel. +33 (0)890 640 650 

Email: accesplus@sncf.fr

Website: www.voyages-sncf.com/services/acces-plus (French only)

 

To book a wheelchair space, please visit www.sncf.com/en/services/handicap/information-booking

 

If you require assistance during your journey, you must book this with Accès Plus at least 48 hours before departure (see contact details above). You should arrive at the station at least 45 minutes before departure and go to the Accès Plus office. The staff there will contact their colleagues at your destination station to ensure they are prepared for your arrival.

 

If you are travelling with other operators, CAFE advises you to book assistance as early as possible.

 

The two nearest metro stations to the stadium, Rond-Point du Prado and Sainte Marguerite Dromel, are inaccessible to disabled people. Currently, most disabled supporters travel to the stadium by car. The pavements around the stadium and most pavements in the city are inaccessible to disabled people.

 

There is no accessible route to the Jean Bouin (west) stand from the Ganay (east) side through the south stand. Disabled supporters will need clear information on the location of their seats and the most suitable entrances prior to arrival.

Getting a Ticket

 

For information about buying a ticket, please contact the club directly or visit their website. 

Spectator Viewing areas

 

Wheelchair user

 

374 wheelchair user spaces located across the stadium. Most companion seating located behind wheelchair user spaces.

Wheelchair user spaces in the North and South stands, and on level 5 in the Ganay (east) stand, have good views of the pitch.
99 wheelchair user spaces in the Jean Bouin (West) stand have poor views of the pitch. 
There are 39 wheelchair user spaces on level 2 (gates 8 and 10) in the Ganay stand, 80 on level 5 in the Ganay stand and 69 in the north (gate 5) and south stands (gate 14). 

 

Ambulant disabledThe club has reported 397 spaces for ambulant disabled supporters throughout the stadium. However they do not have extra leg room, nor hand rails on steps to assist disabled fans to their seats.

Amenities

 

Some concession areas have low level counters. 

 

There are 16 accessible toilets: 4 in the Jean Bouin stand, 4 in the Ganay stand (on levels 2 and 5) and 4 in each of the north and south stands. There is a mixture of left and right hand transfers. 

Services

 

There are induction (hearing) loops for deaf and hard of hearing fans in the lifts.

 

For more information about the services provided please contact the club directly.

 

This is a host stadium for UEFA EURO 2016. Please see UEFA.com ticketing portal for tournament ticket information.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.

 

For the detailed CAFE stadia report please click here.

Stade Velodrome

Stade Velodrome

Stade Velodrome

More Stadium Photos

Ticketing office and accessible entrance via lift to the Jean Bouin stand

Ticketing office and accessible entrance via lift to the Jean Bouin stand

Ticketing office and accessible entrance via lift to the Jean Bouin stand

View from wheelchair user spaces in the Jean Bouin stand, level 2

Sightlines from wheelchair user spaces in the Jean Bouin stand, level 2

Sightlines from wheelchair user spaces in the Jean Bouin stand, level 2

Good view of pitch from wheelchair user spaces in North and South stands

Good view of pitch from wheelchair user spaces in North and South stands

Good view of pitch from wheelchair user spaces in North and South stands

Accessible turnstile to the Jean Bouin stand

Accessible turnstile to the Jean Bouin stand

Accessible turnstile to the Jean Bouin stand

Companion perch stools located behind wheelchair user spaces

Companion perch stools located behind some wheelchair user spaces

Companion perch stools located behind some wheelchair user spaces

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

CAFE

Match: FRANCE/ALLEMAGNE

Published: 11/7/2016

 

Bonjour,

 

Merci d’avoir mises vos commentaires sur le match de France v Allemagne à Marseille. Nous vous sommes très reconnaissants.

 

Serait-il possible de nous envoyer plus d’informations sur votre expérience, comme par exemple les toilettes accessibles et les concessions par exemple, par email à info@cafefootball.eu? Sio vous avez également des photos que vous souhaitez partager avec nous ce serait super.

 

Pourriez-vous aussi indiquer ou se trouvait votre emplacement de fauteuil roulant selon votre billet (tribune jaune / rouge / bleue / verte, bloc, rang et emplacement) s’il vous plait?

 

Bien à vous,

 

CAFE

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FLANDIN

Match: FRANCE/ALLEMAGNE

Published: 11/7/2016

 

Bonjour, Je suis en fauteuil roulant, l'accès au stade est aisé, l'accès à ma place en tribune Ganay (ascenseur 1 seul fauteuil) est moins facile ; arrivé au niveau 2, il y a un énorme problème, je n'ai pu voir aucune action "chaude" en effet tous les spectateurs devant nous se lèvent comme un seul homme et j'avais devant moi, un mur de dos. Cette situation est identique dans les virages et la tribune Jean Bouin ; à noter qu'un espace handicapé existe où la visibilité n'est pas entravée par les rangées de devant (un peu haut dans la tribune) et semble t-il, inutilisé pendant cet Euro. Cordialement.

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Keith Ferguson

Match: France v Albanua

Published: 28/6/2016

 

Buses and the metro are not accessible in Marseilles but the trams are but they don’t run near the stadium so we had to use a taxi! From the drop off point at the stadium the walk we had to make was ridiculous to our entrance point. Getting into the stadium was easy and the stewards were helpful. Same old story at the viewing area, poor sightlines when people stood, barrier in the way and no adjacent PA seats (apart from Allan’s which Keith  grabbed right away).  When leaving the stadium we are asked to walk up a very steep slope and down another slope further on when it was clear there were other routes. Keith said “non” and other wheelchair users gathered round while he pressed the point. Pressure told and a locked gate was opened to allow us all out a quicker and flatter route. 

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Keith Ferguson

Match: France v Albania

Published: 28/6/2016

 

Buses and the metro are not accessible in Marseilles but the trams are but they don’t run near the stadium so we had to use a taxi! From the drop off point at the stadium the walk we had to make was ridiculous to our entrance point. Getting into the stadium was easy and the stewards were helpful. Same old story at the viewing area, poor sightlines when people stood, barrier in the way and no adjacent PA seats (apart from Allan’s which Keith  grabbed right away).  When leaving the stadium we are asked to walk up a very steep slope and down another slope further on when it was clear there were other routes. Keith said “non” and other wheelchair users gathered round while he pressed the point. Pressure told and a locked gate was opened to allow us all out a quicker and flatter route. 

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Keith Ferguson

Match: N/A

Published: 3/6/2013

 

I visited the stadium before the match with Manchester United on 24th February 2011.

First some comments on the Jean Boudin Stand.

There are two elevated sections at each end of the Jean Boudin Stand each having 14 wheelchair and PA positions. Designated toilets are in place and access to the stand is by lift controlled by Handifan Club stewards.

 

Most disabled supporters prefer to use the area in the Ganay Stand which has a capacity for 466 fans. After you enter the stadium access leads you to the main entrance to the disabled area which is controlled by Handifan Stewards. Handifan Club manage their own refreshment kiosk which is in the main disabled area. Although a designated area it is right in the middle of the other seating and fans say they feel very much being part of the home crowd. The way the stand and seating is managed and laid out a wheelchair user and all of his/her family can all go together. At the end of the game all the stewards stay until everybody is back to their cars safely or have left the stadium grounds.

 

17/02/2012 08:29:07

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