Manchester United

 

Stadium Information

Club

Manchester United

Stadium

Old Trafford

Address

Sir Matt Busby Way

Old Trafford

Manchester

M16 0RA

Club / Stadium Contact for Disabled Supporters

Name

Emma James

Telephone number

+44 (0)161 868 8009

Website address

Disabled Supporters Group

Contact Name

MUDSA

Telephone number

+44 (0)845 230 1989

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

By Train

The nearest train station to Old Trafford is Manchester Piccadilly. The stadium is approximately 5km from the station. Manchester Piccadilly is fully accessible for disabled passengers. For further information on the facilities available at the station and how to reserve assistance for boarding/alighting trains, please see here

A taxi from Manchester Piccadilly to Old Trafford costs approximately £7-9 and takes around 10-15 minutes depending on matchday traffic

Manchester Victoria Station is around 6km from the Old Trafford stadium. This station is accessible for disabled passengers. For further information on the facilities available and how to reserve assistance for boarding/alighting trains, please see here. A taxi from Manchester Victoria to Old Trafford will take around 15-20 minutes on a matchday and will cost between £9-£11.

 

By Bus

Buses X50, 250, 251, 255, 256 and 263 all run from Manchester City centre to within a couple of minutes walk to Old Trafford. Buses on these routes are accessible for disabled passengers with low-level floors and space for one wheelchair user.

 

By Air

The nearest airport to Old Trafford stadium is Manchester International, which is located approximately 14.5km from the stadium. From here, supporters can take a train from the airport station to Manchester Piccadilly station to get buses to the stadium or can take the Metrolink tram service to Trafford Bar station. From Trafford Bar station, it is approximately 1.5km to Old Trafford. Alternatively, supporters can take another tram from Trafford Bar to Old Trafford Station. From here, it is less than 10 minutes’ walk to the stadium. A taxi from the airport to the stadium takes approximately 30 minutes and costs around £20.

 

By Tram

From Manchester Piccadilly Station and Manchester Victoria Station, supporters can take the Metrolink heading towards to Altrincham to the Old Trafford station. The journey takes around 15 minutes. All stations and trams on the Metrolink are accessible for wheelchair users.

 

By Taxi

Mantax taxis provide wheelchair accessible vehicles. These vehicles need to be pre-booked ahead of journeys by telephoning on +44 (0) 121 230 3333.

 

Accessible Parking

Supporters who are allocated seats on the wheelchair platform will automatically be offered a free car parking space. Parking permits will not be issued but names of the supporter will be provided to all relevant stewards. The car park is located about 50 metres from the main entrance for disabled supporters, opposite the East Stand on Sir Matt Busby way.  For supporters in the other accessible seating areas of the stadium, car parking has to be booked online or by calling +44 (0) 161 868 8009.

 

Getting a Ticket

 

For more information on purchasing a ticket, please visit the Manchester United Website

Spectator Viewing areas

 

Wheelchair userThere are 92 wheelchair user spaces for home supporters located in the south east corner. A further eight wheelchair user spaces are located at the top of the North East quadrant and eight in the North West quadrant for home supporters. These 16 spaces are accessed via lifts. Please note these spaces are very high up and may not be suitable for some wheelchair users to sit here.

There are an additional 12 wheelchair user spaces for away supporters in this section. Please note that these numbers may vary according to domestic / European game regulations. Wheelchair spaces are elevated, sheltered and sightlines are good with no obstructed views.

Wheelchair user tickets are free of charge. All companion tickets are complimentary.

 

There are seats available for ambulant disabled supporters - 20 for home supporters and 2 for away supporters. These are located in lower East Stand, they are elevated and covered with additional grab rails and easy access walkway. Companion seats are adjacent.. Ambulant seating is priced between £31-41 (based on adult prices). All companion tickets are complementary. 

 

 

Blind and partially sightedThere are 22 spaces available for blind and partially sighted supporters – 20 for home supporters and 2 for away supporters. Companion seats are adjacent. Radio headsets are available for fans in this area to receive full match commentary from Manchester United Radio or MUTV. These headsets need to be requested prior to the match by contacting the club’s disability supporters liaison team on +44 (0) 161 868 8009 or email. Tickets for blind and partially sighted supporters and their companions are complimentary.

 

Amenities

 

The club has dedicated ‘Ability Suite’ which is a match day lounge designed for supporters with access requirements. Located in the South East quadrant, the Ability Suite has lowered kiosk facilities, accessible toilets and television screens and is open before, during and after the game.

 

There is a Changing Places facility behind the East Stand wheelchair user viewing platform in the concourse adjacent to the South East Quadrant. The Changing Places facility has more space than standard accessible toilets, and all the necessary equipment, including a height adjustable changing bench and a hoist.

Services

 

Audio CD match day programmes are available on request.

 

Manchester United welcomes any disabled person using an assistance dog but they request advanced notification (in line with GDBA/Assistance Dogs guidelines). They ask each owner to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the matchday in order to allow them to work properly and not compromise the welfare of their dog.

 

The Ticket office is fully accessible for wheelchair users, with a dedicated lowered counter position and automatic doors. It is also equipped with hearing loops at each window for supporters with hearing impairments.

 

The club offer friends and family seating in the wheelchair bays of the North East and North West Quadrants. Supporters with the tickets for these areas can request additional seats for friends and family. This option means that supporters using a wheelchair can enjoy the game sitting with their friends and family, rather than having to be seated separately.

 

Manchester United welcomes any disabled person using an assistance dog but they request advanced notification (in line with GDBA/Assistance Dogs guidelines). They ask each owner to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the matchday in order to allow them to work properly and not compromise the welfare of their dog.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

Wheelchair user spaces

Wheelchair user spaces

More Stadium Photos

Wheelchair user spaces
Sightlines from accessible seating area

Sightlines from accessible seating area

Sightlines from accessible seating area

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

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