Manchester City FC
Club / Stadium Contact for Disabled Supporters
Fran Bebbington / Dan Lovesey
+44 (0) 870 062 1894 (option 1, option 1, option 1)
Disabled Supporters Group
+44 (0) 7740 859 216
Access Information for Disabled Supporters
Getting there and Parking
The nearest train station to the Etihad Stadium is Manchester Piccadilly. The stadium is approximately 2.3km from here. Manchester Piccadilly is fully accessible for disabled passengers. For further information on the facilities available at the station and how to reserve assistance for boarding/alighting trains, please see here
A taxi from Manchester Piccadilly to the Etihad costs approximately £6-£8 and takes around 10-15 minutes depending on matchday traffic
Manchester Victoria Station is 3.7km from the Etihad stadium. This station is accessible for disabled passengers. For further information on the facilities available and how to reserve assistance for boarding/alighting trains, please see here. A taxi from Manchester Victoria to the Etihad will take around 15-20 minutes on a matchday and will cost between £7-10.
Buses 216 and 231 run from Piccadilly Gardens in Manchester city centre to Ashton New Road. From here, it's a 0.5km walk to the stadium. Buses on these routes are accessible for wheelchair users with low-level floors and space for one wheelchair user.
The nearest airport to the Etihad stadium is Manchester International, which is located approximately 18km from the stadium. From here, supporters can take a train from the airport station to Manchester Piccadilly station or can take the Metrolink tram service to Cornbrook station, from this station supporters can take another Metrolink to the Etihad campus. A taxi from the airport to the Etihad Stadium costs approximately £22-25 and will take around 30 minutes.
From Manchester Piccadilly Station and Manchester Victoria Station, supporters can take the Metrolink to the Etihad Stadium Campus station. The journey takes around 15 minutes. All stations and trams on the Metrolink are accessible for wheelchair users.
Mantax taxis provide wheelchair accessible vehicles. These vehicles need to be pre-booked ahead of journeys by telephoning on +44 (0) 121 230 3333.
Parking facilities for home supporters are available for disabled membership holders at the stadium. However, there is a high demand for the parking facilities, therefore the club operate a waiting list based on the numbers of application forms received by disabled supporters. There is also a limited number of "pay on the day" parking spaces available for home supporters who are not membership holders at the club. Please contact the Disability Liaison Officer on +44 (0) 161 444 1894 (select option 1, option 1 & option 1) for further information regarding accessible parking.
A number of accessible car parking spaces are made available to visiting supporters. Manchester City will advise the opposing clubs Disability Liaison Officer with regards to the number of parking bays available and how an away supporters can purchase a bay. Supporters should be aware that road closures are in place after the game and these are in place for approximately 20 minutes.
Drop off Points
Drop off passes can be allocated to allow disabled supporters to be dropped off as close their entrance gate as is possible. Please contact the Disability Liaison Officer on +44 (0) 161 444 1894 (select option 1, option 1 & option 1) for further information regarding accessible parking. The clubs also operates a free shuttle service using buggies to transfer supporters who may need extra help from the stadium car parks to the stadium.
Getting a Ticket
Disabled supporters may apply for home and away match tickets by calling the clubs Disabled Liaison Officer on +44 (0)161 444 1894 (option 1, option 1, option 1), by emailing firstname.lastname@example.org or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium.
For more information about buying a ticket please contact the club directly.
Spectator Viewing areas
According to the club's official website, there are 231 wheelchair user spaces available for home supporters across all areas of the stadium with 135 spaces on level 1, 68 on level 2 and 28 on level 3. There are upto 21 wheelchair user spaces available in the away section with up to 12 available on level 1 and up to 9 on level 2.
Supporters should be aware the number of wheelchair user spaces may vary according to domestic / European game regulations.
There are 5 accessible entrances at the Etihad Stadium - Gates D, H, M1, S and W. These entrances are clearly signposted. For supporters who have level 2 or 3 tickets lift are available at all of the entrance points.
Sightlines are good, seats are sheltered, and there are no obstructed views.
The club provides a complimentary companion ticket. Whilst every effort is made to provide a companion space adjacent to the wheelchair user space, this is not always possible in all parts of the Etihad stadium. When this is the case, the companion seat will be allocated to the closest available position to the wheelchair user space.
There are spaces for blind and partially sighted fans available throughout the stadium.
There are seats for ambulant disabled supporters. The club advises that fans who require ambulant seating to contact the disability liaison officer on +44 (0)161 444 1894 (option 1, option 1, option 1), by emailing email@example.com to discuss their specific access requirements.
Supporters with learning disabilities are requested to contact the club's disability liaison officer to discuss their specific access requirements. Every effort will be made by the club to accommodate specific access requests.
The club's website states that each stand has catering facilities suitable for disabled supporters with low-level service counters. Supporters with wheelchair user spaces on level 2 of the South Stand should be aware that there is no direct access to the concourse; an order form will be handed to disabled supporters when they arrive to place orders to purchase refreshments. Orders will be take up to 15 minutes before kick off (for service before kick off) and up to five minutes after kick off (for service at half time). Food and drink will be delivered to the seats approximately 15 minutes after the order has been placed or at the start of half time. Cash is paid on delivery.
All hospitality areas are accessible. Each suite and Platinum Box is fully accessible with a number of wheelchair user spaces available within these areas.
There are 42 accessible toilets with the stadium - 16 are on level 1, 20 are on level 2 and 6 are on level 3. All accessible toilets are fitted with RADAR locks. For supporters who do not have their own RADAR, keys are available from nearby stewards.
An audio match commentary service is provided for blind and partially sighted supporters. Complimentary headsets are given to supporters. The headsets need to be pre-ordered before matches via the club's disability liaison officer on +44 (0)161 444 1894 (option 1, option 1, option 1) or by emailing firstname.lastname@example.org to discuss their specific access requirements.
Upon request the club will take steps to provide accessible information on CD, large print and Braille.
Manchester City request that any supporter wishing to bring an assistance dog to a match must contact the Disabled Liaison Officer on 0161 444 1894 (option 1, option 1, option 1) or via email at email@example.com so that they can ensure the appropriate match tickets are allocated and adequate arrangements can be made.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
FANS COMMENTS - HAVE YOUR SAY!
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If you require assistance in using this section, please contact us by email at firstname.lastname@example.org or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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