Manchester City

 

Stadium Information

Club

Manchester City

Stadium

Etihad Stadium

Address

Manchester City FC
Etihad Stadium
Etihad Campus
Manchester
M11 3FF

England

Club / Stadium Contact for Disabled Supporters

Name

Dan Lovesey / Charlie Harris

Telephone number

+44 (0)161 444 1894 (option 1, option 1, option 1)

Email address

Website address

Disabled Supporters Group

Contact Name

Mark Barber

Telephone number

+44 (0) 7740 859 216

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

By Train

The nearest train station to the Etihad Stadium is Manchester Piccadilly. The stadium is approximately 2.3km from here. Manchester Piccadilly is fully accessible for disabled passengers. For further information on the facilities available at the station and how to reserve assistance for boarding/alighting trains, please see here

A taxi from Manchester Piccadilly to the Etihad costs approximately £6-£8 and takes around 10-15 minutes depending on matchday traffic

Manchester Victoria Station is 3.7km from the Etihad stadium. This station is accessible for disabled passengers. For further information on the facilities available and how to reserve assistance for boarding/alighting trains, please see here. A taxi from Manchester Victoria to the Etihad will take around 15-20 minutes on a matchday and will cost between £7-10.

 

By Bus

Buses 216 and 231 run from Piccadilly Gardens in Manchester city centre to Ashton New Road. From here, it's a 0.5km walk to the stadium. Buses on these routes are accessible for wheelchair users with low-level floors and space for one wheelchair user.

 

By Air

The nearest airport to the Etihad stadium is Manchester International, which is located approximately 18km from the stadium. From here, supporters can take a train from the airport station to Manchester Piccadilly station or can take the Metrolink tram service to Cornbrook station, from this station supporters can take another Metrolink to the Etihad campus. A taxi from the airport to the Etihad Stadium costs approximately £22-25 and will take around 30 minutes.

 

By Tram

From Manchester Piccadilly Station and Manchester Victoria Station, supporters can take the Metrolink to the Etihad Stadium Campus station. The journey takes around 15 minutes. All stations and trams on the Metrolink are accessible for wheelchair users.

 

By Taxi

Mantax taxis provide wheelchair accessible vehicles. These vehicles need to be pre-booked ahead of journeys by telephoning on +44 (0) 121 230 3333.

 

Accessible Parking

Parking facilities for home supporters are available for disabled membership holders at the stadium. However, there is a high demand for the parking facilities, therefore the club operate a waiting list based on the numbers of application forms received by disabled supporters. There is also a limited number of "pay on the day" parking spaces available for home supporters who are not membership holders at the club. Please contact the Disability Liaison Officer on +44 (0) 161 444 1894 (select option 1, option 1 & option 1) for further information regarding accessible parking.

A number of accessible car parking spaces are made available to visiting supporters. Manchester City will advise the opposing clubs Disability Liaison Officer with regards to the number of parking bays available and how an away supporters can purchase a bay. Supporters should be aware that road closures are in place after the game and these are in place for approximately 20 minutes.

 

Drop off Points

Drop off passes can be allocated to allow disabled supporters to be dropped off as close their entrance gate as is possible. Please contact the Disability Liaison Officer on +44 (0) 161 444 1894 (select option 1, option 1 & option 1) for further information regarding accessible parking. The clubs also operates a free shuttle service using buggies to transfer supporters who may need extra help from the stadium car parks to the stadium.

 

Getting a Ticket

 

Disabled supporters may apply for home and away match tickets by calling the clubs Disabled Liaison Officer on +44 (0)161 444 1894 (option 1, option 1, option 1), by emailing disabledtickets@mancity.com or by visiting the Ticket Office on the first floor of the City Store at the Etihad Stadium.

 

For more information about buying a ticket please contact the club directly.

Spectator Viewing areas

 

Wheelchair userAccording to the club's official website, there are 231 wheelchair user spaces available for home supporters across all areas of the stadium with 135 spaces on level 1, 68 on level 2 and 28 on level 3. There are upto 21 wheelchair user spaces available in the away section with up to 12 available on level 1 and up to 9 on level 2. 

Supporters should be aware the number of wheelchair user spaces may vary according to domestic / European game regulations.

There are 5 accessible entrances at the Etihad Stadium - Gates D, H, M1, S and W. These entrances are clearly signposted. For supporters who have level 2 or 3 tickets lift are available at all of the entrance points.

 

Sightlines are good, seats are sheltered, and there are no obstructed views.

 

The club provides a complimentary companion ticket. Whilst every effort is made to provide a companion space adjacent to the wheelchair user space, this is not always possible in all parts of the Etihad stadium. When this is the case, the companion seat will be allocated to the closest available position to the wheelchair user space. 

 

Blind and partially sighted

 

There are spaces for blind and partially sighted fans available throughout the stadium.

 

 

 

Ambulant disabled      There are seats for ambulant disabled supporters. The club advises that fans who require ambulant seating to contact the disability liaison officer on +44 (0)161 444 1894 (option 1, option 1, option 1), by emailing disabledtickets@mcfc.co.uk to discuss their specific access requirements.

 

Supporters with learning disabilities are requested to contact the club's disability liaison officer to discuss their specific access requirements. Every effort will be made by the club to accommodate specific access requests.

 

For more information on facilities available at the Etihad Stadium, please see the club's Access Information Guide or watch the club's stadium access video

 

 

Amenities

 

The club's website states that each stand has catering facilities suitable for disabled supporters with low-level service counters. Supporters with wheelchair user spaces on level 2 of the South Stand should be aware that there is no direct access to the concourse; an order form will be handed to disabled supporters when they arrive to place orders to purchase refreshments. Orders will be take up to 15 minutes before kick off (for service before kick off) and up to five minutes after kick off (for service at half time). Food and drink will be delivered to the seats approximately 15 minutes after the order has been placed or at the start of half time. Cash is paid on delivery.

 

All hospitality areas are accessible. Each suite and Platinum Box is fully accessible with a number of wheelchair user spaces available within these areas.

 

There are 42 accessible toilets with the stadium - 16 are on level 1, 20 are on level 2 and 6 are on level 3. All accessible toilets are fitted with RADAR locks. For supporters who do not have their own RADAR, keys are available from nearby stewards. 

 

Services

 

An audio match commentary service is provided for blind and partially sighted supporters. Complimentary headsets are given to supporters. The headsets need to be pre-ordered before matches via the club's disability liaison officer on +44 (0)161 444 1894 (option 1, option 1, option 1) or by emailing disabledtickets@mancity.com to discuss their specific access requirements.

 

Upon request the club will take steps to provide accessible information on CD, large print and Braille.

 

Manchester City request that any supporter wishing to bring an assistance dog to a match must contact the Disabled Liaison Officer on 0161 444 1894 (option 1, option 1, option 1) or via email at disabledtickets@mancity.com so that they can ensure the appropriate match tickets are allocated and adequate arrangements can be made.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.

Wheelchair user spaces

Wheelchair user spaces

More Stadium Photos

Wheelchair user spaces
Accessible refreshment kiosk

Accessible refreshment kiosk

Sightlines from accessible seating area

Sightlines from accessible seating area

Sightlines can be obstructed by fans in front standing

Sightlines from accessible seating area
Sightlines from accessible seating area

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Michael Igoe

Match: Celtic - champions league

Published: 13/12/2016

 

I was at the game against Celtic in the champions league. I thought everything about the stadium was excellent, from the transport, entering the stadium and then the viewing area.

Thoroughly enjoyed my time here. Loved my night in Manchester.

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Chris Smith

Match: Man City v Everton, 15/10/2016

Published: 17/10/2016

 

I hadn't been to the Etihad for a couple of years but was aware that amendments to the disabled platform were in place and indeed positively received.

I have to say the improvements made a big impression on me and City must be applauded for the facilities now in place for diaabled away fans.

The first thing you notice entering the stadium is that concourse isn't as crowded. This might be aided by away fans now accomadated in three tiers but in any case I didn't have too much difficulty finding my way around.

There are two ramps leading up to the viewing platform. The platform itself is spacious and holds around 10 wheelchair bays. The companion seats are adjacent to the wheelchair bays and the view is excellent too.

I can't comment on the toilet or catering facilities as I didn't require either during the time I was there. But the viewing platform is excellent and scores a 9/10 from me.

 

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Amy Wilson

Match: Manchester City v Everton - 13/01/2015

Published: 14/1/2016

 

I have been to the Etihad Stadium every season since Manchester City moved there, I have always been of the opinion that considering the ground is so relatively new, the visibility and the design of the away disabled area could be much better. In my previous visits to this ground, I have always encountered some kind of difficulty in seeing the pitch at times and with general space on the platform. I arrived at the stadium last night expecting to have similar problems, oh how wrong I was! Manchester City have made significant changes to disabled area in the away and they have made such a difference.

There are now two new raised areas in blocks 113 and 114 on level 1. These platforms are accessed by ramps from the concourse. The platforms are much more spacious for the wheelchairs to move around compared to the old platform. PA's now have seats next to wheelchair bays and not against the back wall. But the best thing about the new platforms is the view, even with fans standing up from the seats in front, the elevation of the platforms is such that the wheelchair supporters still have a clear, unobstructed view of the pitch.

It looks as though the elevated platforms have been put in certain parts of the home end as well, Manchester City deserve a lot of credit for making these changes which have helped to improve the match day experience for disabled supporters.

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Rebecca Hoggett

Match: Manchester City vs Everton 2013

Published: 3/3/2015

 

This was my first ever away game, which my and my dad were really looking forward too. We could not believe when we got to the ground,  especially considering all the money City have and that the ground is so new, that the wheelchair bays are really poor. I didn't have a clear view of the pitch because of fans standing up in the seats below the bays. I have sat pitchside in the Park End wheelchair area at Goodison Park and have never had problems with obstructed views like I had at Manchester City, I found this very disappointing as I did not expect it to be like that at all and I found it hard to follow what was happening on the pitch, particularly at the goal nearer to us. Luckily Everton's goal was not at this end and I could see this clearer.

 

The area where the wheelchairs were placed felt very cramped too, there was not  the space for wheelchairs like I am used to at Goodison Park, so getting to and from this area to go to the kiosk and toilets was a little difficult as there is not only the other wheelchair users to get past but their carers as well who were seated on the back wall, this again seemed odd to me as I am used to having my dad sit next to me at Everton's home games, not behind me. My dad could not see well from his seat, so he stood next to me for most of the game, a lot of the other carers did this as well. There were a lot of police and stewards who seemed to be standing behind us for the entire game too and they got in the way when I was trying to move. 

 

As great as it was to finally go to an away game,  I did not really enjoy it as much as I was expecting to because of the problems I have mentioned above especially the view. My dad felt the same as well and he is not sure that he would go back to that ground again if we were lucky enough to get a ticket.

 

Thank you,

 

Becky

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Amy Wilson

Match: Manchester City v Everton

Published: 10/12/2014

 

The second photo shows when the people in front hadn't returned back for the start of the second half, though other fans were standing up, the view was much better as no one was directly in front of the platform.

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Amy Wilson

Match: Manchester City v Everton

Published: 9/12/2014

 

For a relatively new stadium the view from the away disabled area could be better, when fans stand up in front, the view from the elevated wheelchair platform is severely obstructed. Although it is possible to see the far end of the pitch, it is quite hard to see the goal nearest the away end. If the first couple of rows of seats where cordoned off so no fans where allowed there, this would really help improve the view for the wheelchair users. The first photograph shows the view when all the fans were standing and then the second shows when the people in front hadn't returned back for the start of the second half, though other fans were standing up, the view was much better as no one was directly in front of the platform. Access to the toilets can be a bit tricky as have to get through the crowds gathering on the concourse especially at halftime. The two toilets are locked by a RADAR key, no stewards were nearby these toilets with a key, fortunately I had my own on me on Saturday. The away coaches are parked opposite the away end exit, so not far to go to get back to these. 

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