Club / Stadium Contact for Disabled Supporters
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
The nearest international airport is Frankfurt Airport, which is around 16km from Mainz and connected to the city via an S-Bahn metro line. This is not to be confused with Frankfurt-Hahn Airport, which is around 80km away.
Mainz Central Station is one of the busiest stations in Germany, with connections to many domestic and international destinations.
Shuttle services run from the station to the stadium on matchdays. Alternatively, buses 54 and 55 from the railway station stop close to the stadium.
There are 60 disabled parking spaces at the south-west entrance to the stadium. Prior booking or registration is not required, a parking ticket can be picked up on the day, proof of disability is required.
Getting a Ticket
For more information about ticketing please contact the club directly.
Spectator Viewing areas
There are 130 wheelchair user spaces. A complimentary personal assistant ticket is provided, they are sat behind the wheelchair user space. Wheelchair user spaces are covered and sightlines are good.
There are 20 spaces for blind and partially sighted fans and a personal assistant sat behind. An audio description service is provided with 20 headsets available. Guide dogs are allowed in the stadium.
There are 50 seats for ambulant disabled fans available in Block O.
There are 8 accessible toilets throughout the stadium, situated in in Blocks A,O and E
An audio description commentary service is provided with 20 headsets available.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at firstname.lastname@example.org or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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