Lille OSC

 

Stadium Information

Club

Lille OSC

Stadium

Stade Pierre Mauroy

Address

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

Telephone number

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

The nearest international airport to Lille is Lille-Lesquin airport, which has a limited number of European and domestic connections. It is approximately 10km from the stadium.

 

www.lille.aeroport.fr/home

 

For more information on airport assistance, visit: www.lille.aeroport.fr/prepare-for-your-journey/special-assistance/

 

Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent.

 

A shuttle bus connects the airport to Lille-Flandres railway station in 20 minutes (fare: €8).

For more information, visit: www.lille.aeroport.fr/getting-to-the-airport/parking/ and www.lille.aeroport.fr/getting-to-the-airport/road-map/

 

The airport has wide automatic doors and accessible toilets and lifts.

 

Lille has two main railway stations: Lille-Flandres and Lille-Europe. Both stations offer connections to numerous cities in France, as well as abroad: Belgium, the Netherlands and the United Kingdom.

 

To book a wheelchair space, please visit www.sncf.com/en/services/handicap/information-booking

 

If you require assistance during your journey, you must book this with Accès Plus at least 48 hours before departure (see contact details below). You should arrive at the station at least 45 minutes before departure and go to the Accès Plus office. The staff there will contact their colleagues at your destination station to ensure they are prepared for your arrival.

 

Tel. +33 (0)890 640 650 

Email: accesplus@sncf.fr

Web: www.voyages-sncf.com/services/acces-plus (French only)

 

If you are travelling with other operators, CAFE advises you to book assistance as early as possible.

 

The whole metro network is accessible.

 

Metro lines 1 and 2 are accessible, with lift access to the platforms. To get to the stadium, you can take either line 1 to Cité Scientifique or 4 Cantons, or line 2 to Les Près, then a free shuttle bus to the stadium. 

 

All tramway lines are accessible.

 

There are 2 parking zones for disabled fans in front of the South stand: A1 and A2.

 

 

A1 has 10 accessible parking spaces in underground and outside parking. Underground parking has direct access into the stadium, but has a vehicle height restriction of 1.9m.

 

A2 has 60 accessible (disabled) parking spaces. 

Getting a Ticket

 

For information about buying a ticket, please contact the club directly, or visit their website.

Spectator Viewing areas

 

Wheelchair user

497 wheelchair user spaces reported throughout stadium, with adjacent companion seats available. 284 wheelchair user spaces are on level 0, with poor views of the pitch. 

Remaining 213 are located on level 2 but these are not often used by the venue. Sightlines are obstructed when fans in the row in front stand. 

 

 

The Stadium has reported there are 60 easy access seats.

 

Amenities

 

There are 4 ticketing offices located around the stadium each with a low level counter.

All concessions inside the stadium have low level counters, but those outside the stadium do not.

All male and femal toilet blocks have one accessible toilet. There are alternative left and right-hand transfers across these blocks. 

Services

 

For information about services at the stadium, please contact the club directly.

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 14 different languages here.

 

For the detailed CAFE stadia report please click here.

Stade Pierre Mauroy

Stade Pierre Mauroy

Stade Pierre Mauroy

More Stadium Photos

Tactile wayfinding to entrances

Tactile wayfinding to entrances

Tactile wayfinding to entrances

Accessible ticketing office

Accessible ticketing office

Accessible ticketing office

View of pitch from wheelchair user spaces, level 0

View of pitch from wheelchair user spaces, level 0

View of pitch from wheelchair user spaces, level 0

Wheelchair user spaces, level 0

Wheelchair user spaces, level 0

Wheelchair user spaces, level 0

Accessible toilet, level 0

Accessible toilet, level 0

Accessible toilet, level 0

Concession, level 0

Concession, level 0

Concession, level 0

Tactile wayfinding outside stadium

Tactile wayfinding outside stadium

Tactile wayfinding outside stadium

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

CAFE

Match: Wales vs Belgium

Published: 11/7/2016

 

Dear Gwyn,

 

Thank you for your feedback, which is very helpful. We are sorry to hear that you had a poor experience and we have been passing all feedback we have received to the host venues and to the tournament organisers.

 

We have received a number of similar reports of persistent standing and crowding of disabled fans’ viewing areas at various stadiums across the Finals. This has had an impact on the experiences of disabled fans attending these matches.

 

It would also be a big help if you could also upload your disabled fans comments for Bordeaux, Paris and Toulouse. We would greatly appreciate this, and you can find these stadium pages at the following links:

-       Bordeaux: http://cafefootball.eu/en/clubs/bordeaux

-       Paris: http://cafefootball.eu/en/clubs/paris-saint-germain

-       Toulouse: http://cafefootball.eu/en/clubs/toulouse

 

Please also feel free to contact us via email to info@cafefootball.eu or call us on +44 (0)20 8621 2405 if you have any additional feedback or photographs you are happy to share, or if you would like to speak with one of the team.

 

Many thanks,

 

CAFE

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Gwyn Jones

Match: Wales vs Belgium Euro 2016. 1/7/16

Published: 10/7/2016

 

This was the 3rd game I attended with my disabled brother-in-law in the Euros and the 4th for him.  Bordeaux and the Parc des Princes were both fantastic, both in terms of the facilities themselves and the organisation for disabled people, with hosts scouting outside even the first security check areas to help you through, using dedicated routes in both cases. 

Lille was a very different experience.  The security zone for gate F where the disabled were routed was approached through a narrow 'gate' in the outer security fencing, leading to a massive crush at least 20m deep of fortunately good-humoured fans.  They might not have been, and anyway, the whole thing was pretty scary for a wheelchair user.  No sign of any hosts until we were almost at the security check.

As for the stadium itself, I agree with what others have written, except for one detail - there were no companion seats - we were expected to stand behind the wheelchair spaces!  Those spaces were, as has been said, located handily on the same level as the outside, but since they were at a height comparable to the normal seats next to them, anyone standing in any of the 3 rows in front completely blocked the view of the person in a wheelchair (of course, everyone was standing all the time).  I took the initiative and moved my brother in law to a space next to a pillar at one of the aisles - not a wheelchair space, but out of the way and while not having a view of either goal, that at least gave allowed him to see 90% of play.  Stewards (once they got used to the idea), police, Welsh police and other fans were all great shooing people along from his line of sight along the aisle, but while welcome, that hardly makes up for the insult of the intended seating. 

Another factor which made is more difficult for him (his eyesight is not the best) was the lack of video screens, which elsewhere not only made up for any deficiencies in the view but helped him see more of the detail of the game - again something which Bordeaux and Parc des Princes had.

All in all - great game but poor poor poor experience of both the stadium and local organisation.  Massive contrast with Bordeaux, Paris and Toulouse.  Shameful in such a new stadium.

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Stuart Burke

Match: Germany v Slovakia Euro 2016

Published: 27/6/2016

 

I took my 11 year old son who is in a wheelchair. We had onsite parking which was a 5 minute walk from the stadium. The Parking garage states that only vehicles under 1.85m can enter but we entered in our van which is 2m high. Going through the first security checks they try and remove all liquids from your bag. When your child only drinks a special thickened drink which you can't buy anywhere else, it proved quite a job to get them to see sense . After alot of shoulder shrugging and 4 or 5 people getting involved they allowed me to take it in. We were stopped straight away by a fan rep who said they would come round once the game started to see if we were alright and whether we wanted to move upstairs, alarm bells ringing already!! 

Entering the stadium and finding our seat was all simple and stewards were there to help. I could not see any individual disabled toilet, only a disabled cubical in the main toilet block. There are numerous disabled bays at the back of the stand with a companion seat by the side offering great views of the pitch, until the game starts anyway. From then on the only view you had was of people's bums. We moved to another bay by the stairs where we could see a bit. The steward then told us to stand in the middle of the stairs so we could see. After 10 minutes another steward advised us in broken english to go and find somewhere better to sit. We stood behind the cameras on the half way line which allowed us to see 1 half of the pitch fine but the other half was blocked by the cameras. 

Within 5 minutes another senior steward asked if we could see ok or did we want to move upstairs. We were taken up to level 2 where we walked out to disabled bays with clear views of the pitch. There are 2 rows of seats in front but the people sat there stay sitting down, If they did decide to stand then it would have been a view of bums again.

It seems that everybody sat in the level 2 disabled bays had originally started out downstairs. 

 

Disappointing that a new stadium is so out of touch with what a fan in a wheelchair requires.

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CHRIS SMITH

Match: Germany v Ukraine , Euro 2016 (12/06/16)

Published: 18/6/2016

 

My previous visit to Stade Pierre-Marouy was back in October 2014 for a Europa League tie between Lille OSC and Everton FC. I posted a CAFE review of what turned about to be a disappointing experience that evening.

 

Undeterred by that and hoping for better for Euro 2016 I decided on making the trip again to Lille following success in the ticket ballot.

 

Stade Pierre-Marouy is a fantastic modern stadium and is easy to reach by Metro. The Metro station 4 Cantons Grand Stade is a short walk away from the stadium. Using metro line 1, which can be boarded in Lille’s city centre, the journey is pretty hassle free and everything from boarding the metro to the walk to the stadium is on a flat. Ideal for any wheelchair user.

 

Despite being a modern stadium that boasts a 50,000 capacity and retractable roof, the viewing facilities for the wheelchair user are underwhelming to say the least.

 

The wheelchair bays are located at the rear of the lower tier. These bays are available on all four sides of the ground and consistent in their layout. There is no need to access a lift or a ramp given that the areas for wheelchairs are on the same level as the main concourse and stadium entrance/exits.

 

But this is where the fun ends. Anyone that decides to stand in the rows directly in front of you completely blocks your view. I experienced this in 2014 on the opposite side of the stadium where I was sat then, but it appears no matter where you sit the problem persists.

 

I managed on this recent occasion to move to a vacant wheelchair bay next to a staircase. This allowed me to have a fairly decent view of the game but only helped by a crowd around me who didn't stand throughout the match. Had I been sat in an area where those in front of me persistently stood then I'd have seen nothing of the game. 

 

It is so disappointing that a fine stadium can have such a basic design flaw that affects unfortunately those in a wheelchair. Even removing the first three rows in front of the wheelchair bays would not improve the view. The whole layout needs a complete revamp. 

 

 

A modern stadium must provide an unrestricted view for anyone attending otherwise why turn up?. The Stade Pierre-Marouy fails miserably providing adequate disabled viewing facilities and for this reason alone I couldn't even score it any higher than a 1/10. A real let down and so disappointing.

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Reg Fletcher

Match: EFC v Lille

Published: 30/10/2014

 

I am the EDSA steward who was working inside the away section on the night of the game. There was ONE other French steward inside the away section who spoke no English. As fans were entering the section, there was complete confusion as to where they should be sitting. No one could understand the information on the tickets, and some seats were in the next section. When I asked French stewards (who were in the next section to where I was working) if they could move the fans to the correct area and showed them the tickets, they agreed that the fans were in the wrong area but could not be moved. By this time there were many, many fans with no seats.

 

I made contact with the head of security for the ground, explained to him the situation and asked him to move the fans to the correct area. He in turn said to scrap all numbered seats and let the fans sit anywhere they want. I asked him to repeat what he just said and again he said fans to sit anywhere they like. As a result of this action 15/20 minutes before Kick Off, there were too many fans in the lower section which in turn lead to fans standing along the back row which is where our disabled fans are meant to be. And our wheelchair supporters sitting at the top of a flight stairs, God help them if there had been a goal and some type of crush from the back. At this time I had to help out at the turnstiles due to lots of fans tickets turning RED at the turnstile due to the wrong information on them.

 

This is possibly the worst football game I have ever worked at due to: A) Access to the ground, B) Wrong info on tickets, C) Lack of French stewards inside the away section, D) Removing the seating numbers making it a free for all.

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Chris Smith

Match: Lille v Everton

Published: 28/10/2014

 

It was around 30 minutes to kick-off and we were still outside. I had tickets for the away end and my entrance in to the stadium was I01, except there was no such entrance. There were no separate wheelchair entrances. We had the option of joining a queue to our right or to our left. I say queue, but it was more a mass of people all wanting to get into the stadium but being held back because of multiple checks by the police. We spoke to a couple of stewards outside of the ground but they just pointed to the queues and shrugged their shoulders.

 

I located my allocated wheelchair bay. I was allocated bay 41. I realised immediately that there was a problem. That if I didn't raise my wheelchair I wouldn't see. The wheelchair bays are located at the rear of the lower tier. The wheelchair bays are similar to that of Arsenal, except that at Arsenal those who choose to stand in the row directly below do not impair the views of the wheelchair users. At the Stade Pierre Mauroy it was impossible to see anything because of fans that stood up. Even raising my wheelchair I struggled to get a clear view of play.

 

I left the ground 5 minutes from the end. The police let me leave. I got back to the town centre without any problems and reflected on another disappointing experience following Everton abroad. My feeling is that Everton FC could do more to share information with EDSA members who travel to the game, especially games abroad. A simple 'we've been informed that you won't see a thing, so it's your choice whether you want to travel' wouldn't go amiss.

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Amy Wilson

Match: Lille v Everton

Published: 28/10/2014

 

I must admit that I didn't enjoy any part of being in the ground or getting to and from it. I have been going to Goodison since 1993 and away games since 1999 have never seen so little organisation ever at a match. If it wasn't for the Everton stewards, I don't think we would have gotten in or out the ground as safely as we did. The policing at the ground was far too extreme and I can understand why this caused a lot of fans to get in after kick off. Due to the poor viewing area I didn't enjoy the game, just because I couldn't see it, nothing to do with how we played! This whole experience ruined what had been a trip my friend and I had been looking forward to for weeks. I was hoping to go to Euro 2016, but the experience in and around the stadium and in getting to it have really put me off this now.

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Amy Wilson

Match: Lille v Everton

Published: 28/10/2014

 

After returning from the toilet (no signs to direct me to the disabled toilets or any Lille stewards to ask), the space I was sitting in had been taken by the disabled supporter who was meant to be there. So we had to find another one. Most were taken up by other wheelchair users, but there were a couple empty on the far side (last block of Everton supporters) but again the problem of seeing the pitch existed. To stand any chance of seeing the game I ended up sitting alongside another wheelchair user at the top of the steps right by the metal separation fence between the home and away fans, which felt like we were in a cage. My friend had no seat as the other supporters had been told on their entrance they could seat anywhere if they couldn’t find their seats. We had a bit of a view of the goal Tim Howard was defending in the first half, but an obscured one of the far end goal any play we had down the right side, I couldn’t see. In the second half, I hardly saw any Lille attacks as their fans that were to my immediate right stood whilst the attack was ongoing. I was literally waiting for their fans to start celebrating as that would have been the only way I would have know they'd have scored.

 

Within 5 minutes of kick off two other wheelchair users came and joined us at the top of the steps as they couldn't see from their designated wheelchair bays. We had to keep moving back and forth to allow our fans up and down the steps. At no point did any Lille stewards or police come over to us to tell us to move as we were clearly blocking the steps. We would never have been allowed to stay there at any ground in the UK. We asked the steward on the other side of separation fence if we could move into the Lille end as we thought we may have seen the pitch much clearer from there, but were told in no uncertain terms NO. At half time I moved to one of the wheelchair bays just to see what it was like and even with the fans seated I could just about make out the goal in front of us. There was no way I could stay there to watch the game. So I had to return to the top of the steps for the second half.

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Amy Wilson

Match: Lille v Everton

Published: 28/10/2014

 

We got to the stadium with about half an hour to go before kick off. My tickets were for the away end and according to the ticket our entrance was I02, but we couldn’t see where this was Thankfully my friend saw some of the Everton stewards who were working at the entrances, one of them came with us to take us to an entrance, which was the same entrance as a lot of our supporters were using. There were no separate disabled entrances at all. Something I have never known in over 15 years of going to away matches. To get to this entrance, we had to fight our way through a huge mass of Evertonians who were also attempting to gain entry. With the help of the Everton steward and the Evertonians in this so called queue we got through to the front. Without the assistance of the Everton steward and the understanding of our fans, I really don't think we would have got to the front of this mass of fans so quickly. From what I could tell, there were no Lille stewards around these entrances to help with crowd control etc. Poor organisation yet again from the home club.

 

Once at the entrance, it was obvious why so many fans were massed outside, the body checks! I was searched by a steward; she searched me, my bag, my jacket and my wheelchair. Once passed this, I moved forward about two yards, I encountered the same checks yet again but this time by a police woman, who was nothing if not thorough! I have never encountered checks like that at football ground ever, in fact I don't think I have ever been checked at a ground before, my bag, yes, but not me or my chair. If I have it wasn't to that extent. I don't think the security checks in airports have ever been that thorough with me. All of my female friends felt the same about the body checks. On this second check my phone charger was confiscated from me. The policewoman tried to explain to me what was happening, but she didn't speak any English. Eventually a colleague told me I wouldn't be allowed to enter the ground with the charger and I could collect it after the game (which I did). I don't see what problem there was with the phone charger, I have taken it into many grounds previously. My friend got her make up bag taken from her, again what was the need for this?

 

Once we were allowed to go to our seats, I encountered another problem. My seat didn't exist! The numbers on the disabled bays jumped from 24 up to 36, my ticket was for bay 28! Reg, one the stewards told me to sit in a space that was empty for now. So we did and that is when I realised I had a major problem, I would not be able to see the pitch! The wheelchair bays were located at the back of the lower tier, the seats in front of us weren't even full at this point and I just knew that once they were I wouldn't see the pitch and this would be without the fans standing up. I have been to enough games to know what views will be like before games have started and it was obvious that this was going to be problematic. The wheelchair bays were like the ones at the Emirates, Wembley, the Etihad and the Britannia to name just a few in this country, but unlike these grounds, they were not elevated, so the disabled supporters sitting here were never going to have a clear view of the pitch. I was extremely disappointed and angered that for such a brand new ground, so little consideration had gone into the disabled viewing area.

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Dean and Chris Howgate

Match: Lille v Everton

Published: 27/10/2014

 

We had to sit inside the stadium for around 30 minutes whilst the stewards tried to find my disabled son’s wheelchair space. Once we were in the seat, we couldn’t see because of all the standing up in front of us. The toilet was awful – it was dirty and had no hand rails to hold on to.

 

What made this a bad trip was the police. At one stage undercover police were staring at me and my son and then when we walked past them about 15 minutes later one of them shouted down my ear to try to intimidate me. My son cried for a while after this but thanks to our fellow Everton fans we managed to get to the stadium ok.

 

The police in the main square in the city set off tear gas and fired rubber bullets in an area packed with fans, including families, children and disabled fans. This really upset Chris and was a really scary experience. It’s put him off going to European matches again in the future.

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