Club / Stadium Contact for Disabled Supporters
+32 498 862 050
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
The closest international airport to Genk is Brussels International Airport, which is around 90km away. There are train links from Genk to most major cities in Belgium.
The stadium is around 5.5km from the city centre. A bus from the main railway station, in the direction of Zwartberg, stops at Waterschei Kerkhof (or Nieuw Texas), which is close to the stadium.
There is accessible parking at the stadium. Permits need to be obtained from the club in advance +32 898 484 10. The parking spaces are around 50m away from the entrance to the stadium, and are stewarded.
Getting a Ticket
For more information on buying a ticket, please contact the club directly.
Spectator Viewing areas
There are 56 seats available for wheelchair users, situated on one side of the stadium. Sightlines are good, seats are sheltered, and there are no obstructed views. The club provides a complimentary ticket for Personal Assistants.
The club does no provide specific seats for blind and partially sighted supporters, however they do provide headsets where they can access the radio to listen to the commentary of the match. Guide dogs are not permitted in the stadium.
There are accessible refreshment kiosks, though they do not have low level counters.
There are 2 accessible toilets available. There is level access to all the toilets, with grab rails and sufficient space for a wheelchair user and Personal Assistant.
For more information about the services provided at the stadium please contact the club directly.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report in English please click here.
For the detailed CAFE stadia report in Dutch please click here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at firstname.lastname@example.org or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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