Hertha BSC Berlin
Hertha BSC Berlin
Club / Stadium Contact for Disabled Supporters
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
There are two international airports in Berlin- Berlin Tegel Airport and Berlin Schönefeld Airport. Long-distance rail lines connect Berlin with all of the major cities of Germany and with many cities in neighbouring European countries. There is also an airport express rail service.
60 accessible parking spaces are available 100m from the stadium entrance in PO5. A blue parking permit is required to use these spaces, and the route to the stadium entrance is clearly signposted.
Getting a Ticket
Disabled fans must request tickets in writing, at least one week prior to the match. Proof of disability is required. Tickets can then be collected on matchday from the ticket office, but fans will need to bring their original proof of disability with them.
For information on ticketing, please contact firstname.lastname@example.org or call 01805-189200.
Spectator Viewing areas
There are a total of 148 spaces for wheelchair users inside the stadium. 34 of these, located in blocks J and K, are allocated to away fans but can be requested by Hertha fans if they are not sold. An additional 94 spaces are located in the East stand (blocks Q and T), and 20 in blocks G & H. Spaces are covered and sightlines are good. Companions are allocated complimentary seats adjacent to the wheelchair user.
There are 50 spaces for blind and partially sighted supporters. Seats are sheltered and there is an audio described commentary service available. The club provides 50 headsets to loan. Guide dogs are not permitted in the stadium, however a complimentary companion ticket is provided adjacent to the disabled fan.
There are accessible refreshment kiosks and they have lowered counters.
There are 4 accessible toilets in the stadium, located on the West side of blocks G & K and the East side of blocks Q & T.
There is an audio descriptive commentary service and there are 50 headsets available to borrow. They are given out before the game and collected at full time.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report please click here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at email@example.com or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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