Hamburger HSV


Stadium Information


Hamburger HSV


AOL Arena




Club / Stadium Contact for Disabled Supporters


Holger Jegminat

Telephone number

0160-97001038 (SMS only)

Website address

Disabled Supporters Group

Contact Name

Telephone number

Website address

Access Information for Disabled Supporters

Getting there and Parking


The closest international airport is Hamburg Airport. There are 3 major train stations in Hamburg Hamburg central station, Hamburg Dammtor station or Hamburg-Altona station, all with links to major cities in Germany. There is also an efficient bus service.


There are accessible parking spaces, a permit needs to be obtained from the liaison officer.

Getting a Ticket


For information about buying a ticket, please contact the club directly.

Spectator Viewing areas


Wheelchair userThere are 95 spaces for wheelchair users situated in the Lower Tribune. Sightlines are good, seats are sheltered, and there are no obstructed views. The club provides a complimentary ticket for Personal Assistants, they are situated in the standing area behind the wheelchair user.




Blind partially sightedThere are 10 to 14 spaces for blind and partially sighted fans situated in the East Tribune. Spaces are covered and there is an audio descriptive commentary service available, headsets can be borrowed from the club. The club does provide a complimentary Personal Assistant ticket.



There are accessible refreshment kiosks.


There are 6 accessible toilets and they are stewarded.



There is an audio descriptive commentary service available and headsets can be borrowed from the club. For more services please contact the club directly.

Useful Publications and Policies


For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.


For the detailed CAFE stadia report please click here.



Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.


Please tell us about your match day experience - what was good, not good or could be improved.


Please upload any photos or any documents that help to explain your match day experience.


Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.


Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.


If you require assistance in using this section, please contact us by email at or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.


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