France

 

Stadium Information

Club

France

Stadium

Stade de France

Address

ZAC du Cornillon Nord,
93216 Saint Denis,

France

Club / Stadium Contact for Disabled Supporters

Name

Telephone number

Email address

Website address

Disabled Supporters Group

Contact Name

Telephone number

Email address

Website address

Access Information for Disabled Supporters

Getting there and Parking

 

Saint-Denis is a suburb on the outskirts of Paris. The main airport in the Paris region is Charles de Gaulle (Roissy) airport. It is one of the world's busiest airports, with numerous domestic and international connections.

 

Charles de Gaulle (Roissy) airport has accessible toilets and lifts, as well as parking spaces for disabled passengers. Telephones and ATM machines in the terminals are accessible for wheelchair users and induction loops are installed in public areas.

 

Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent.

 

For more information, visit: www.aeroportsdeparis.fr/en/passengers/flight-preparation/people-with-reduced-mobility/before-flight

Tel. +33 (0)1 70 36 39 50

 

Saint-Denis is accessible via public transport from other railway stations in Paris. For disabled fans travelling straight to Saint Denis by train from other French cities, such as Lyon and Marseille, the most convenient station for Saint Denis is Charles de Gaulle.

 

TGV and intercity trains on the French national network have two wheelchair spaces. For more information, visit: www.sncf.com/en/services/handicap/information-booking

 

To check whether your departure and arrival stations are accessible, or for any other information, contact Accès Plus:

Accès Plus, open 7 days a week (07.00 to 22.00)

Tel. +33 (0)890 640 650 

Email: accesplus@sncf.fr

Website: www.voyages-sncf.com/services/acces-plus (French only)

 

To book a wheelchair space, please visit www.sncf.com/en/services/handicap/information-booking

 

If you require assistance during your journey, you must book this with Accès Plus at least 48 hours before departure (see contact details above). You should arrive at the station at least 45 minutes before departure and go to the Accès Plus office. The staff there will contact their colleagues at your destination station to ensure they are prepared for your arrival.

 

If you are travelling with other operators, CAFE advises you to book assistance as early as possible.

 

From the Gare du Nord or Charles de Gaulle airport, take RER B to La Plaine – Stade de France, which is a ten-minute walk from the stadium. The route from the station to the stadium is flat.

 

Wheelchair users wishing to take the RER B should reserve a ramp the day before travelling (at the latest).

Accès Plus Transilien: Tel. +33 (0)970 824 142 (Monday–Friday, 07.00–20.00)

Email: accesplus@transilien-sncf.fr.

 

We advise you to check whether your station is accessible to disabled passengers, since not all stations are accessible. For more information, visit www.infomobi.com/en/disabled-travellers/

 

From Orly airport, take the Orlyval to Antony, then RER B to La Plaine – Stade de France.

From the Gare de Lyon, the stadium is directly accessible via RER D to Stade de France – Saint-Denis.

 

Wheelchair users wishing to use the RER should reserve a ramp. These should be booked the day before travel at the latest by calling +33 (0)970 824 142 (Monday–Friday, 07.00–20.00, cost of an Internet connection) or by emailing accesplus@transilien-sncf.fr.

 

Bus lines 139, 153, 173, 255 and 350 stop at the Stade de France. Buses have a ramp and can accommodate one wheelchair user.

 

For more information, visit: www.infomobi.com/en/

 

To plan your trip, visit www.ratp.fr/itineraires/en/ratp/recherche-avancee, enter where you are travelling from and where you want to go, and tick 'Accessible itineraries only'.

 

There are 4 general public parking zones for the public and 1 (P0) for VIPs / officials.
P1 (underground) has 32 accessible parking spaces. Maximum vehicle height of 2.1 m. 
P2 has 36 accessible parking spaces.
P3 (underground) has 28 accessible parking spaces.
P4 has 120 accessible parking spaces.


According to the stadium’s website, fans with accessible parking badges can request a free parking space (subject to availability) and should email psh@stadefrance.fr, indicating the name and date of the match for which they would like the space.

Getting a Ticket

 

The club provides a complimentary Personal Assistant ticket for disabled fans with proof of disability. For information about buying a ticket, please contact the club directly, or visit their website.

Spectator Viewing areas

 

Wheelchair user

The stadium has 550 wheelchair user spaces. However 231 of these, located in the upper tier, are behind a grid, with no companion seats and are separated from the rest of the public. It was reported these 231 are only used by the venue when all other wheelchair user spaces are exhausted.

Level 1 sections have 20 wheelchair user spaces, with 30 companion seats behind. Views of the pitch are good. Plugs can be brought up to the floors of the stands so wheelchair users can charge electric chairs.

In the middle tier, there are 10 wheelchair user spaces in the West stand and 12 in the East stand, with companion seating in front.

 

 

Amenities

 

All refreshment kiosks and toilets are accessible.

Services

 

Matchday wheelchair loan service to assist fans with limited mobility in getting to their seats. No need of prior reservation.

 

Storage space available for disabled fans to leave their scooters / wheelchairs.

Designated area for assistance / guide dogs, if they do not want to go into the stands, but no dog relieving areas.

 

Induction loop for deaf and hard of hearing fans is reportedly available across the stadium bowl. 

Useful Publications and Policies

 

For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.

 

For the detailed CAFE stadia report please click here.

Accessible entrance - Stade de France

Accessible entrance - Stade de France

Accessible entrance - Stade de France

More Stadium Photos

Level 1 wheelchair user spaces and companion seating behind

Level 1 wheelchair user spaces and companion seating behind

Level 1 wheelchair user spaces and companion seating behind

View from Level 1 wheelchair user spaces

View from Level 1 wheelchair user spaces

View from Level 1 wheelchair user spaces

Middle tier wheelchair user spaces

Middle tier wheelchair user spaces

Middle tier wheelchair user spaces

View from middle tier wheelchair user spaces

View from middle tier wheelchair user spaces

View from middle tier wheelchair user spaces

Accessible kiosk with tactile paving

Accessible kiosk with tactile paving

Accessible kiosk with tactile paving

FANS COMMENTS - HAVE YOUR SAY!

 

Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.

 

Please tell us about your match day experience - what was good, not good or could be improved.

 

Please upload any photos or any documents that help to explain your match day experience.

 

Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.

 

Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.

 

If you require assistance in using this section, please contact us by email at info@cafefootball.eu or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.

 

Translations provided automatically by Google

 

Comments

Ac

Match: France v Portugal

Published: 11/7/2016

 

Attached is my view of last nights final. I have other photos but can only upload 1 of them. The stewards tried for 10 minutes to get people to sit down and they did move me, but I got to see little of the game.

Who do I contact to get a refund if my ticket ?

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CAFE

Match: France Iceland

Published: 5/7/2016

 

Hi AC,

 

Thank you for your feedback, which is very helpful. We are sorry to hear that you had a poor experience and we are passing all feedback we receive to the host venues and to the tournament organisers. 

 

We have received a number of similar reports of persistent standing and crowding of disabled fans’ viewing areas at various stadiums across the Finals. This has had an impact on the experiences of disabled fans attending these matches.

 

We have reported all such cases and as a result, we understand that wherever possible disabled fans have been moved to unaffected areas of the stadiums at subsequent matches to ensure they can enjoy a clear view of the pitch. 

 

Please do contact us directly by email to info@cafefootball.eu or by calling +44 (0)20 8621 2405, so that we can do our best to assist you ahead of the Final. Our aim is to ensure you have an enjoyable and memorable experience at the Final and for all the right reasons. We'll do all we possibly can to make this so.

 

Many thanks and looking forward to hearing from you. 

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ac

Match: France Iceland

Published: 4/7/2016

 

Very disappointed with this experience. Couldn't see when fans in front were standing up. Not what you would expect from an international venue. Very poor. Uefa shouldn't sell wheelchair users tickets for areas of the stadium you can't see the game from. Surely this is illegal. I have tickets for next weeks final, not sure it's worth going

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