Club / Stadium Contact for Disabled Supporters
+49 6086 919990
Disabled Supporters Group
Access Information for Disabled Supporters
Getting there and Parking
The closest international airport is Frankfurt Airport. Frankfurt central station has links to all major cities in Germany. There is also a bus and tram service.
There is a free shuttle bus service running from the main entrance Mörfelder road via the input Velodrome to Ostrondell, disabled supporters can travel right up to the arena. The ride is free of charge and there is no registration necessary.
Volunteers are situated at the last stop of the shuttle bus to provide assistance in getting to accessible spaces.
Requests should be submitted 4 days before home games to email@example.com
There are accessible parking spaces, however these are only available to wheelchair users. Permits need to be obtained from the club in advance.
Getting a Ticket
Tickets for disabled supporters cannot currently be purchased online. Please contact the club directly for more information about ticketing:
Spectator Viewing areas
There are 110 wheelchair user spaces, 11 for away fans.
For the 2014/15 season all home wheelchair spaces have been allocated to season ticket holders. Home wheelchair user supporters can contact the club to be put on a waiting list and if any away wheelchair user spaces are unsold for a match they will be allocated from this list.
All wheelchair user spaces are covered and have good sightlines.
There are 17 spaces available for blind and partially sighted supporters situated in sections 27 E and 27 F. Seats are sheltered and sightlines are good with no obstructions. There is an audio descriptive commentary service and there are 10 headsets available to loan from the club. The club provides a complimentary Personal Assistant ticket, and they can be sat adjacent.
There are 10 spaces for ambulant disabled supporters in section 18C.
There are accessible refreshment kiosks with lowered counters, these can be found 20 metres from section D.
There are 11 accessible toilets close to the section D (5 women's, 6 men's). There is level access to all the toilets, with grab rails and sufficient space for a wheelchair user and Personal Assistant.
There is an audio descriptive comentary service and headsets are available to borrow from the club.
For more information about services, please contact the club directly.
Useful Publications and Policies
For further guidance, please refer to 'Access for All' - the UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience, available in 13 different languages here.
For the detailed CAFE stadia report please click here.
FANS COMMENTS - HAVE YOUR SAY!
Have you visited this stadium recently? If so, please share your match day experience by posting your comments in the section below.
Please tell us about your match day experience - what was good, not good or could be improved.
Please upload any photos or any documents that help to explain your match day experience.
Your comments are important and will assist other disabled fans planning to visit this stadium and may help the stadium or club to improve its existing facilities and services. If you prefer, you can also post your fans comments anonymously.
Please note – To ensure comments posted are without malice, they are authorised by CAFE before being published on this website.
If you require assistance in using this section, please contact us by email at firstname.lastname@example.org or send us a tweet@cafefootball or telephone +44(0)20 8621 2405 or Skype us at cafe-football and we will be pleased to help.
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